Poor Quality Video Image and Adaptive Video Play

When it comes to video playback on your Ring app's Timeline, speed is important. You need an image of what's happening in front of your camera as quickly as possible. That's why the Ring App comes with an Adaptive Video Play feature. This article will explain what Adaptive Video Play is and what to expect from your app's video when it's being used.

What is Adaptive Video Play?

Adaptive Video Play is a feature of your Ring app that prioritizes getting video in front of you as quickly as possible, occasionally at the expense of quality. This system is needed because loading times for videos can vary based on your available bandwidth. Rather than wait for the system's high-quality video buffering to catch up and leave you staring at a loading screen for precious seconds, the Adaptive Video Play system transmits a lower quality video image until the higher quality video image is loaded. At that point, the image should seamlessly switch over to a higher resolution feed.

I have a Ring device that's supposed to transmit video at 1080p, but occasionally it will show an entire video in 720p. What's happening?

This again is the Adaptive Video Play system in action. If you're in an area where a poor connection is keeping the system buffering or the high-quality video from catching up, your Adaptive Video Play system is programmed to prioritize continuous playback at the expense of quality. It's important to note, however, that even if an entire video displays in 720p, the higher quality video is continuing to download and will be available on playback.

How do I avoid the low-quality video experience on my Timeline?

There are no user-accessible controls for the Adaptive Video Play system. However, you can avoid the low-quality video experience by moving into an area with a better cellular signal or by attaching your mobile device to a high-quality Wi-Fi signal. 

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