How Law Enforcement Uses the Neighbors App

Why do local law enforcement agencies use the Neighbors App?
The Neighbors App provides local law enforcement agencies with a tool to help them better engage with and inform the communities they serve. Neighbors is a meeting place for every community member, which includes local law enforcement. When communities and local law enforcement work together, we believe that safer neighborhoods can become a reality.

How do users benefit from local law enforcement agencies using the Neighbors App?
Law enforcement users can post information about crime and safety alerts, view and comment on public posts within their jurisdiction as an identified law enforcement user, and use the video request feature to ask Ring to request video recordings from Ring device owners who are in the area of an active investigation.

Ring users can choose to share information or video recordings when law enforcement users use the video request feature to seek information relevant to an investigation.

What information do law enforcement users have access to when they use Neighbors? 
Neighbors is designed to ensure that when local law enforcement agencies use the Neighbors App or the video request feature, they do not have access to user information or video recordings unless a user posts that information or video recording to the Neighbors App or shares it in response to a video request notification. Specifically: 

  • Device Privacy: Law enforcement users cannot access your Ring device, such as seeing your Ring device’s live video stream or otherwise controlling your Ring device. 
  • Video Privacy: Law enforcement users cannot view any of your Ring video recordings unless you post it to the Neighbors App or share it in response to a video request. 
  • Account Privacy: Law enforcement users cannot see your name, contact information, location or whether you received a video request unless you post that information to the Neighbors App or share your video recordings in response to a video request notification. Should you choose to share your recordings, the recordings you chose to share, your street address (the address associated with your Ring device), and the email address associated with your account will be shared with the law enforcement user who requested the recordings.

Can local law enforcement see the location of my house and/or camera when they use Neighbors?
Neighbors does not share the addresses at which any devices are located unless you post it to the Neighbors App or share a video recording in response to a video request. Should you choose to share your recordings, the recordings you chose to share, your street address (the address associated with your Ring device), and the email address associated with your account will be shared with the law enforcement user who requested the recordings. For more information on video request notifications please read our FAQ

If a local law enforcement agency starts using the Neighbors App, how will I know?
Ring sends in-app announcements to users through the Neighbors App when local law enforcement agencies start using the app. You may also see a press release, social media posts or other external announcements if the local law enforcement agency chooses to post them. Additionally, users can search the Active Agency Map here to see if their local law enforcement agency is using the Neighbors App.

Where can I learn more about how local law enforcement uses the Neighbors App?
We’ve created a Neighbors Law Enforcement Help Center to help our local law enforcement users learn how to use Neighbors to communicate with residents. Anyone can view this Help Center by clicking here

How do I request my local law enforcement agency to start using the Neighbors App?
Please contact your local public safety  law enforcement agency and encourage them to contact us at neighborsfeedback@ring.com to learn how to get involved.

How much does it cost for local law enforcement agencies to use the Neighbors App?
The Neighbors App is free for all users, including local law enforcement agencies. 

If my local law enforcement agency is on the Neighbors App, do I still need to file a police report when posting a crime-related incident to the app?
Yes. Posting on the Neighbors App does not replace filing an official report. Please call your local law enforcement agency for more information on filing a report. 

Do I need to register my camera with local law enforcement? 
Ring devices are not part of any camera registration programs. Ring does not participate in any programs that require users to register cameras with law enforcement as a condition of receiving or purchasing a device.

I have feedback and/or questions about local law enforcement use of the Neighbors App, where can I send it?
We would love to hear your feedback. Please email us at neighborsfeedback@ring.com.

Has a local law enforcement agency ever resolved a case through using the Neighbors App?
We’ve seen many positive examples of Neighbors users and local law enforcement engaging on the app and believe open communication is an important step in building safer, stronger communities. From getting stolen guns off the streets to helping families keep their children safe, we’ve achieved amazing results by working together. 

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One Virginia Beach family was able to quickly recover stolen medical supplies for their diabetic child after sharing a video of the package theft on the Neighbor app. Thanks to the app, a neighbor spotted the suspect and alerted local law enforcement who then made an arrest and located the missing package. Get the full story here.

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