Improving your Ring Device Connectivity

This article includes suggestions to help you set up your Ring device with the best possible connectivity and speed. 

My internet is normally good, but the connectivity of my Ring device is still weak 

It’s important to remember that the internet speed coming to your house is not the same as the wireless connection around your house and that many factors can cause issues with wireless performance. 

Having a fast internet connection (optimally fibre) is a good first step to a great Ring experience. 

Ring devices work best with 2Mbps of upload bandwidth to provide the best possible video and audio experience.

How do I know if my internet speed is good enough? 

Firstly, let's check your internet connection. 

  • To test your internet connection speed, use the Ring app on your phone or tablet. 
  • Open the Ring app, and go to “Device Health” and select “Test Your Wi-Fi”. 
  • Stand in the same room as your router, about 1m away, and run the test. 
  • Make a note of these results. 

I have less than 2Mbps connectivity 

If you are getting less than 2Mbps  you can still enjoy the Ring experience, but you may notice lower video or audio quality when using your device. 

We’d recommend you speak to your Internet Service Provider about upgrading your connection speed. This will not only benefit your Ring devices but will improve your whole connection experience on the internet too. 

I have more than 2Mbps connectivity, but my Ring device is still slow 

If you have around 2Mbps or more, we know that the connection is good and we can move forward to making sure your home network is performing as best it can. 

There are a variety of factors that could affect the speed and connectivity of your Ring devices. 

Understanding and improving your RSSI 

RSSI stands for ‘Received Signal Strength Indicator’. The problem with understanding RSSI strength is the fact that RSSI is not a "real" number. Rather, it is a relative number that measures how strong a signal is when it's received by a device and it's heavily influenced by many factors. To better understand what RSSI is, consider the following:

Getting a wireless signal from the transmitter to the receiver can be like trying to talk to a friend at a rock concert. A variety of environmental factors may keep you from getting to clarity. Your distance from each other, your distance from the loudspeakers, the noise of the people around you also attempting to be heard. These can all contribute to the ability of you and your friend to hear each other.

The RSSI measurement consists of all the factors that are hurting your signal at the receiving point. While RSSI is measured on a scale of 0 to -99, there won't ever just be one cause that is the cause for a low RSSI rating. 

You'll have to be inquisitive, tracing the Wi-Fi paths in your house and experimenting with possible sources of interference. This will also help you when placing a Ring Chime Pro or other extender devices. 

To get the most from your Ring device, aim for a signal of between -40 (near perfect) and -70. 

Click here for more information about understanding RSSI values and wireless signal strength

Why else could my signal be low? 

There are a number of factors that can cause your signal to be low. 

  • These can be things such as obstacles in the way of the signal (big metal objects, big thick walls, double glazing, fridges, microwaves and other devices), the position of your wireless 
  • Router, or interference from neighbouring networks called ‘channel interference’.  

There are ways to rectify these issues in a simple and straightforward way, without any technical knowledge required. 

Here are a few steps we can take to improve your signal:

Position of your wireless router

  • If your wireless router has been installed on the floor or behind a TV (which is common in Europe), the first thing to do is to get the wireless router up off the ground and away from the big metal TV which is blocking some of the signal to and from the router. 

We recommend than you position your wireless router around 1.2m off of the floor and away from any big metal objects, or other wireless devices, such as baby monitors or video extenders.

  • If your wireless router is at the opposite side of the house from where your Ring device is, you can try and move your wireless router closer to the Ring device using a broadband or cable extension kit. Moving the wireless router even a few metres closer can have an impact, especially if there are other objects in the way.
  • If you have big metal or structural objects like boilers or water tanks between your router and your Ring device, you can try and move your router so that the object is no longer in direct line of sight of the Ring device. 

After completing one or more of these steps, run the connectivity test through the Ring app again. If the speed and quality has improved, you will be set! If not, you can further explore some of the issues below. 

Channel interference 

Channel interference is caused when there are multiple wireless networks in the area, all sharing the same channel and competing to be heard.

In Europe, 2.4 Ghz wireless signals operate across 13 channels. Some channels overlap slightly, so the most efficient ones without overlap are 1, 6, 11. 

If you're getting interference from competing Wi-Fi networks:

  • Many modern routers have utilities that allow them to scan for the least crowded channel to broadcast on. Check your router's documentation to find out how to enable this feature on your router.
  • If you've tried channel switching and are still getting slow internet speed, try setting the channel manually and use the "Test Your Wi-Fi" tool on the device health page of the Ring app to test your Wi-Fi speed and find the fastest one.
  • Consider upgrading to a new router, especially if yours is more than a few years old.

Changing the channel on your router 

This process is different for each router and internet provider, and you may need to check your internet provider’s website for instructions on how to access the settings on your router. 

The first place to check is the sticker on the bottom or back. This will normally have the default password and may have the web address to type into a computer. 

Once you are logged in, you should see “Channel” somewhere in your wireless settings. We recommend using channels 1, 6 or 11, and try running tests with each to see which gives the best performance. 

Test again 

If the steps we have taken thus far are not improving the signal and connection experience, there are a few other things that can be done in order to improve the signal by introducing additional networking kit to boost your signal around the home.  

Using a Chime Pro

The Chime Pro is a Ring product designed to extend the range of your wireless network, as well as notify you about doorbell and motion alerts within the home. 

Simply plug in the Chime Pro in a location roughly half-way between your Ring device and your Wi-Fi router, and follow the simple steps in the Ring app to set up. 

 Using a Mesh network 

If you want to improve your Wi-Fi coverage for your whole home, then mesh wireless could be an option. These systems work by having multiple units plugged in throughout the house, while seamlessly allowing devices like mobile phones to connect to the strongest signal as you walk about the house. 

Most of the large internet providers have their own mesh wireless systems, and leading brands also have products available. 

If you're getting interference from other electronics:

  • Try turning off or unplugging some of your electronics.
  • Some electronic devices such as PCs, TVs, and video game consoles can be wired directly into your router using Ethernet. Attaching these devices to a wired connection will free up bandwidth on the Wi-Fi.
  • Try moving other electronic devices. Even a few feet can make a big difference.
  • Most Ring devices are designed to function with a 2.4GHz Wi-Fi signal for the best range. Other devices can operate using a 5GHz signal. Try switching any devices that can manage it over to the 5GHz signal.


    Still having trouble with your device connectivity? Contact our Customer Support Center directly. 

 

 

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