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Important Information about Smoke and Carbon Monoxide Professional Monitoring at Commercial Properties

Ring cannot provide professional smoke and CO monitoring1 at business locations due to strict local regulations across the U.S. and Canada.  

This means that neighbors who set up a Ring Alarm with professional monitoring1 at a business or commercially-zoned address cannot be monitored for smoke or carbon monoxide by Ring.

What will happen if I use Ring-connected smoke/CO alarms to professionally monitor1 my commercial property?

If you add a Kidde Smart Smoke or Smoke and Co Alarm, Ring Alarm Smoke & CO Listener, or a First Alert Smoke / CO Detector and smoke or CO is detected, Ring Alarm is required to send the smoke or CO signal to the monitoring center and the monitoring center must request dispatch from local authorities. 

However, your local authorities may not show up, and you may incur serious penalties and/or large fines for not having the correct type of commercial smoke and CO detection equipment as required by your local laws. 

What should I do if I already have a one or more of these smoke and/or CO alarms at my business?

To avoid the consequences above, we strongly recommend that you remove the smoke & CO monitoring devices listed from your Ring Alarm system at any/all business locations if you've already installed them. 

If you originally registered as a Residence (Home) with professional monitoring, you will need to switch your account so you can be a professionally-monitored business.²

To switch your account from a Residence to a Business:

  1. Tap
    Settings
    .
  2. Tap
    Change Address
    . If you are prompted to end professional monitoring, tap
    Continue.
    You’ll be able to restart your business professional monitoring after you complete these steps.²
  3. Enter your new address.
  4. Tap
    Continue
    to confirm your new address.
  5. Tap I Agree
    to accept the new terms and conditions.
  6. When asked if you are located at a business or a residence, select “
    Business.”
  7. Complete your sign up for professional monitoring
    ²
    at a commercial location.

How do I get smoke and carbon monoxide professional monitoring for my business?

Your safety and security are very important to us. You should call your local municipality for guidance and use only commercially-approved smoke and CO detection devices to protect your employees, customers, and property. 

Please note: 

Adding and using a professionally monitored smoke or CO device1 to a Ring Alarm at your business violates our Terms of Service. If you do not remove these devices, you are solely responsible for any fines, fees, or penalties that result from installing and using these devices on your business property.

Professional monitoring² licenses are available at: ring.com/licenses.

Last updated 3 weeks ago

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    1
    A compatible Ring subscription is required for 24/7 Smoke and CO Monitoring. Service available within the U.S. (all 50 states, but not U.S. territories). Ring does not own its monitoring center. Smoke and carbon monoxide monitoring is not available for business or commercially zoned addresses. See Ring Alarm licenses at ring.com/licenses. Additional fees may be required for permits, false alarms, or Alarm Verified Guard Response, depending on your local jurisdiction.
    ²
    Professional Monitoring is an add-on plan that first requires a compatible Ring Home subscription. Both sold separately. Service available within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its monitoring center. Smoke and carbon monoxide monitoring is not available for business or commercially zoned addresses. See Ring Alarm licenses at: ring.com/licenses. Additional fees may be required for permits, false alarms, or Alarm Verified Guard Response, depending on your local jurisdiction.
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