Ring Subsidy Match Program

What is the Ring Subsidy Match Program?

Cities, community associations and nonprofits (subsidy partners)often look for creative public safety initiatives to benefit their residents and the overall community. Offering a subsidized or discounted Ring device for residents is one of many ways they can do this. With the Ring Subsidy Match Program, subsidy partners fund a portion of the purchase price of a Ring device.

How does the Ring Subsidy Match Program work?
(Subsidy partners) will fund a portion of the purchase price of a Ring device. Ring will match that subsidy up to $50 per household.  Devices are purchased by residents directly from Ring, either at an in-person event or on Ring.com.

Which products can be purchased through the Ring Subsidy Match Program?

Products eligible to be purchased through the Ring Subsidy Match Program can vary. Generally, participants can purchase any of the following products, but please refer to your local program’s website for a complete list.

  • Door View Cam
  • Video Doorbell 2
  • Video Doorbell Pro
  • Spotlight Cam Battery
  • Spotlight Cam Wired
  • Spotlight Cam Solar
  • Stick Up Cam Battery
  • Stick Up Cam Wired
  • Floodlight Cam
  • Alarm Security Kit (5-piece)

Why does Ring offer a subsidy match program?
Ring works with cities, community associations and nonprofits to offer community members subsidized or discounted Ring devices in an effort to make home security more accessible.

How are these programs funded?

Programs are funded through subsidy partners, and matched by Ring. Each program is unique and Ring works with subsidy partners to determine the best offerings for their community. Once finalized, a contract is signed and the program is deployed.

Who can participate in a subsidy match program?

Our subsidy partners determine the program size and eligibility requirements, however, typically residents of a community that offers a subsidy match program can participate as long as they show proof of residency.

Is this related to the Neighbors app law enforcement partnerships?

Neighbor’s law enforcement partnerships are not related to Ring Subsidy Match Programs.

Who do I contact if I have questions about the program?

For questions about an existing program in your area, please reach out to the local subsidy partner contact listed for that specific program.

For general questions or inquiries about the Ring Subsidy Match Program and other community programs, please contact citypartnerships@ring.com.  

Does Ring provide any customer information or device data to the subsidy partner?

Ring values the trust our customers place in us and is committed to protecting privacy. Ring does not provide customer information or device data from devices purchased through a subsidy program to the subsidy partner.

How does Ring decide which cities, community associations or nonprofits to partner with?

Ring is interested in working with any eligible partner that wants to make home security accessible to its residents and meets the program requirements.  

How does the application process work? (for residents)

The subsidy partner will host an in-person event where the residents can register to participate. They will usually be asked to bring a form of ID and a utility bill to show proof of residency. If an in-person event is not offered, the subsidy partner will post an online application form created and managed by the Ring team. The resident will be asked to fill out their information including their home address.  Addresses will be verified and codes will be emailed to the resident directly from Ring. These codes are first come, first served. Any unused codes will be deactivated once the program ends. Residents are encouraged to use their codes as soon as possible. Discount codes can only be redeemed on Ring.com and cannot be applied to previously purchased items. Discounts are taken off the normal retail price of an item, regardless of sales.  

What are the requirements to participate in the program? Are there income restrictions?

Residents are eligible to participate in the program if they reside within the determined and posted boundaries for the subsidy program. There are no income restrictions, but please review the specific program announcement and reach out to the local contact listed in your area to confirm program eligibility and other requirements.

Do you have to be a homeowner to participate?

You do not have to be a homeowner to participate. Programs are open to any residents who meet the program requirements. Please note that subsidy partners may set some of their own eligibility requirements that can vary from program to program.  

How can I find out if I’m eligible or if the program is offered in my area?

You can contact the subsidy partner to request for more information.  

Is there a time limit to the program?

Programs last for 45 days or until subsidy codes run out.  If all codes have not been claimed after 45 days, the subsidy partner and Ring can mutually decide to extend the program for 30 more days.  

If the program isn’t offered in my area, how can I request it?

We recommend reaching out to your local city office to find out if they are able to participate in a subsidy match program.

Where can I purchase the products during the subsidy program?
If there is a subsidy event in your city, the subsidy partner will post the details of the time, date and location of the event. If there is no event, residents will apply online for a code that will be redeemable only on Ring.com. Residents cannot use the coupon towards previously purchased products.   

Does this program cover installation of the Ring devices?

Installation of the Ring device is not included. Everything you need to install a Ring device is included in the box; however, if you do need extra assistance, you can visit ring.com/installmyring or reach out to Ring Community support.

Are there any additional costs associated with this program?

There is an optional Ring video recording service recipients can purchase per device. Video recording programs are optional and each device will receive a 30 day free trial before being asked to purchase. Learn more about our recording plans here.

Do I have to pay for the video subscription service?

Subscribing to Ring’s video recording service is optional and available for an additional fee. The video recording service allows you to save videos for later review. Learn more about our video recording plans here.

What happens if I move or leave the area?

If you move or leave the area, you can take your Ring device with you.

Who do I contact if I have questions about the devices?

Our Community Support team is available to help 24/7.

Can I still participate if I already own a Ring device?

You can still participate if you already own a Ring device. Subsidy discounts are one per household so if you have previously purchased through the subsidy program, you will not be able to purchase a second device.  

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