AdGuard Causing the Ring App to Log Out

Ring is aware that AdGuard, an ad-blocking app available on iOS and Android phones may cause your Ring app to spontaneously log out.

This happens because the AdGuard software needs to intercept the communication between a server and an app in order to remove the ads. Ring security protocols interpret this interference as a security breach and shut down the connection.

To fix this issue, follow these instructions:

  • Open your AdGuard app.
  • Tap Settings.
  • Disable Ring.

Join Our Community

Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum.

Was this article helpful?

×

 

 



Send Feedback