Key by Amazon - Works With Ring

Key by Amazon allows you to be key-free by putting security, convenience, and control in the hands of home and business owners. With a Ring camera, customers can record in-home and in-garage delivery clips by linking their Amazon and Ring accounts in the Key app. You can also lock and unlock your Key compatible smart locks directly from the live feed of your camera in the Ring app. So, for example, when the dog sitter arrives and chimes your Ring Video Doorbell, you can pull up the live feed, verify it’s your sitter, and unlock your Yale, Kwikset, or Schlage lock with the push of a button right in the Ring app.

This article will give you basic information on the Key by Amazon integration with Ring.

Where can I find Amazon’s support page for Key by Amazon and in-garage deliveries?
The support page for Key by Amazon can be found by visiting:  https://www.amazon.com/gp/help/customer/display.html?nodeId=18528209011

Where can I find Amazon’s support page for Key by Amazon and in-home deliveries?
The support page for Key by Amazon can be found by visiting: https://www.amazon.com/gp/help/customer/display.html

Where can I find the Quick Start Guides for Key-compatible locks?
The quick start guides for Key Smart Lock Kit locks can be found by visiting: https://www.amazon.com/gp/help/customer/display.html

What can I do with Key in the Ring app?

If you’re interested in in-home and in-garage delivery, after linking your Ring doorbell/camera in the Key app, you can view Key delivery video clips in your Ring app camera event history. Use the Ring app to watch the delivery live when the Key app notifies you that the delivery is occurring. Ring camera are only eligible for in-home delivery with Schlage Encode locks. 

For access control, link your Ring doorbell/camera with your Key lock in the Ring app, to lock and unlock your door directly from the Ring app live view. You can also manage this functionality in your Key lock settings in your doorbell/camera dashboard.

What functionality is available in the Ring app and Key app respectively?

The Key app allows you:

  • Receive packages from Amazon
  • View in-garage and in-home delivery clips using your Ring doorbell/cameras. In-home delivery support with Ring is for Schlage Encode locks only.
  • Secure, convenient control over access to your home.
  • To let into your home friends and family who arrived a little early
  • Set a schedule for dog sitters and house guests
  • Assign one-time pins to apartment cleaners and maintenance technicians

The Ring app allows you to monitor your home via your Ring cameras no matter where you are, and lock/unlock your Key-compatible smart lock.

I currently own a Ring Video Doorbell / camera. How do I get started with Key?

To get started with Key for delivery monitoring, follow these instructions:

  • Open your Key app.
  • Tap Settings.
  • Tap the door you want to add a camera to.
  • Tap Add a camera..

Then follow the in-app instructions.

To get started with Key for lock and unlock control in the Ring app, follow these instructions:

  • Open your Ring app.
  • Tap Set Up Device.
  • Tap Locks.
  • Tap Connect via Key by Amazon.

Then follow the in-app instructions.

If you are new to Key, then you will need to set up your lock using the Key app before enabling this functionality.

I'm an existing Key customer. Will my locks work with this feature?

Yes, any Key-compatible smart locks will be compatible with your Ring device.

Note: Only one Key by Amazon Smart Lock Kit is supported for delivery at a residence. If you have multiple residences, you can have one kit set up for delivery at each residence.

Will I see the Ring video feed in the Key app, like I see the Cloud Cam feed?

Not at this time.

Will enabling Key locks automatically enable Amazon in-home delivery?

No, in-home delivery is an opt-in feature you can control at any time in the Key app.

Do I need an Amazon Cloud Cam to lock/unlock my Key lock in the Ring app?

It depends on which Key-compatible lock you use. All Key-compatible locks other than the Schlage Encode wifi Smart Lock, require a Cloud Cam as part of the Key Smart Lock Kit.

Which smart locks can I use with Key?

You can use any Key-compatible smart locks. There are locks available from companies such as Schlage (Note: This is the only lock also compatible with the Ring app), Kwikset, and Yale at www.amazon.com/keyforhome

What if I am having trouble with the hardware itself?
Please reach out to the manufacturer for support.

Does Key work with my Ring Alarm?

Not at this time.

Is the live view lock/unlock functionality available for locks on-boarded via Ring Alarm?

Not at this time.

Is the live view lock/unlock functionality available for locks on-boarded via Schlage app?

Not at this time.

Can I use Alexa to lock/unlock my Key-compatible smart lock?

Yes. Enable the Key skill in your Alexa app. Then you can lock your Key-compatible smart lock (“Alexa, lock the [lock name]”) and unlock your Key-compatible smart lock (“Alexa, unlock the [lock name]” - this will require you to set up a four-digit voice code.

This feature is not available for Key-compatible garage door openers and hubs.

Can I create codes for my Key lock in the Ring App?

Not at this time.

Can I share my Key locks access with Ring shared accounts?

Not at this time.      

 

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