Ring Alarm FAQs

The following article lists the most frequent questions Neighbors have about Ring Alarm. Note that many of the questions have links to larger articles with more

Where should I install Ring Alarm security devices? How do I install Contact Sensors on different types of surfaces?

Many Neighbors live in homes with unique doors and window trim.

Click here to learn how to decide where to place your Contact Sensors and other security devices.

Click here to learn tips and suggestions for mounting your Contact Sensors in your home.

Can I purchase spare part kits in a retail store?

No. Spare part kits are only available on Ring.com.

I accidentally pulled all of the device tabs at once while setting up my Ring Alarm. What should I do?

Click here and follow the instructions to help you set up your Ring Alarm correctly.

How do I change the batteries in my Motion Detectors and Contact Sensors?

Click here for instructions on changing Motion Detector and Contact Sensor batteries.

I’m still not sure how to set the Entry Delay or Exit Delay properly for my different doors. What do these settings mean and why do they matter?

You can click here to read more about how to set your Entry and Exit Delay settings.

Your Ring Alarm guide that came in your Alarm kit also has valuable information.

Can I use the Ring Alarm at my business?

Yes. Ring Alarm devices can be used at business locations.

Click here to learn more about using Ring for business.

What is professional monitoring, and is that the same thing as Ring Protect Plus? What if I already have the Ring Basic Plan? I need some help understanding the differences.

Professional Monitoring is a service from Ring that monitors your home alarm and will help you request emergency responders when you need it most. In order to get professional monitoring for your home, you need a subscription to Ring Protect Plus. The plan offers a variety of other benefits too, including cellular backup for your base station (in case your internet goes down), video storage for your Ring cameras, warranties and discounts.
Click here to get all the details about Ring Protect Plus and other subscription plans.

Click here to learn more about professional monitoring.

Click here to learn more about professional monitoring for business.

I forgot my verbal password. How do I reset it?

If you have professional monitoring, and you can’t remember your verbal password, simply follow these steps to reset it:

  • Tap Menu
  • Tap Settings
  • Tap Monitoring
  • Tap Verbal Password
  • Enter your new verbal password, then tap Save.

Note: Don’t forget to share your new verbal password with your emergency contacts and shared users. They will need it to verify their identity and authorize a request or cancellation of emergency services.

What is professional monitoring, and is that the same thing as Ring Protect Plus? What if I already have the Ring Basic Plan? I need some help understanding the differences.

Professional Monitoring is a service from Ring that monitors your home alarm and will help you request emergency responders when you need it most. In order to get professional monitoring for your home, you need a subscription to Ring Protect Plus. The plan offers a variety of other benefits too, including cellular backup for your base station (in case your internet goes down), video storage for your Ring cameras, warranties and discounts.
Click here to get all the details about Ring Protect Plus and other subscription plans.

Click here to learn more about professional monitoring.

How can I avoid false alarms?

Click here to learn more about preventing false alarms.

How do I integrate my Ring Alarm with Amazon Alexa?

It’s easy to use Alexa to arm and disarm your Ring Alarm.

Click here to learn how to set up the Ring Skill with Amazon Alexa.

Click here to learn how to use Alexa to arm and disarm your Ring Alarm.

My Android phone isn’t showing notifications right away, or at all. How do I fix this?

Click here to troubleshoot Ring Notifications on Android Devices here.

I’m having some trouble with my Ring app. Can you help?

Click here to read more about how to resolve setup issues with the Ring app.

Can I change the volume of my Base Station? Does this change the volume for the Siren as well?

While the Siren will always play at max volume you can change the volume for the entry/exit delays, as well as Chirps, from the Base Station’s device page.  

To change the volume of your Base Station:

  • Go to the Menu.
  • Tap Devices.
  • Tap Alarm Base Station.
  • Tap Base Station.
  • Tap Audio Settings.

Then adjust the volume settings as needed.

How do I change the volume on the keypad? Does this also change the volume for the Siren?  Can the keypad play chirps?

Like the Base Station, the Siren will always play from the keypad at max volume.

To adjust the device’s entry/exit delay sounds:

  • Go to the Menu.
  • Tap Devices.
  • Tap Alarm Base Station.
  • Tap the name of the Keypad you wish to adjust.
  • Tap Audio Settings.

Then adjust the volume settings as needed.

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