Ring Alarm FAQs

The following article lists the most frequent questions Neighbors have about Ring Alarm. Note that many of the questions have links to larger articles with more

Can I purchase spare part kits in a retail store?

 

No. Spare part kits are only available on Ring.com.

What is professional monitoring, and is that the same thing as Ring Protect Plus? What if I already have the Ring Basic Plan? I need some help understanding the differences.

 

Professional Monitoring is a service from Ring that monitors your home alarm and will help you request emergency responders when you need it most. In order to get professional monitoring for your home, you need a subscription to Ring Protect Plus. The plan offers a variety of other benefits too, including cellular backup for your base station (in case your internet goes down), video storage for your Ring cameras, warranties and discounts.
Click here to get all the details about Ring Protect Plus and other subscription plans.

Click here to learn more about professional monitoring.

I forgot my verbal password. How do I reset it?

 

If you have professional monitoring, and you can’t remember your verbal password, simply follow these steps to reset it:

  • Tap Menu
  • Tap Settings
  • Tap Monitoring
  • Tap Verbal Password
  • Enter your new verbal password, then tap Save.

Note: Don’t forget to share your new verbal password with your emergency contacts and shared users. They will need it to verify their identity and authorize a request or cancellation of emergency services.

What is professional monitoring, and is that the same thing as Ring Protect Plus? What if I already have the Ring Basic Plan? I need some help understanding the differences.

 

Professional Monitoring is a service from Ring that monitors your home alarm and will help you request emergency responders when you need it most. In order to get professional monitoring for your home, you need a subscription to Ring Protect Plus. The plan offers a variety of other benefits too, including cellular backup for your base station (in case your internet goes down), video storage for your Ring cameras, warranties and discounts.
Click here to get all the details about Ring Protect Plus and other subscription plans.

Click here to learn more about professional monitoring.

Can I change the volume of my Base Station? Does this change the volume for the Siren as well?

 

While the Siren will always play at max volume you can change the volume for the entry/exit delays, as well as Chirps, from the Base Station’s device page.  

To change the volume of your Base Station:

  • Go to the Menu.
  • Tap Devices.
  • Tap Alarm Base Station.
  • Tap Base Station.
  • Tap Audio Settings.

Then adjust the volume settings as needed.

How do I change the volume on the keypad? Does this also change the volume for the Siren?  Can the keypad play chirps?

 

Like the Base Station, the Siren will always play from the keypad at max volume.

To adjust the device’s entry/exit delay sounds:

  • Go to the Menu.
  • Tap Devices.
  • Tap Alarm Base Station.
  • Tap the name of the Keypad you wish to adjust.
  • Tap Audio Settings.

Then adjust the volume settings as needed.

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