Ring Alarm FAQs

Find useful links, learn how to adjust settings in-app, and pick up tips on how to best pair Ring devices for Ring Alarm.

Where should I install Ring Alarm security devices? How do I install Contact Sensors on different types of surfaces?

Learn how to decide where to place your Contact Sensors and other security devices.
Discover tips and suggestions for mounting your Contact Sensors in your home.

What do the Keypad lights and buttons mean? How do I use the Keypad power save mode?

Read an in-depth explanation of the Keypad lights, buttons, and the Keypad power save mode.

I accidentally pulled all of the device tabs at once while setting up my Ring Alarm. What should I do?

Follow these instructions to help you set up your Ring Alarm correctly.

How do I change the batteries in my Motion Detectors and Contact Sensors?

Follow these instructions on changing Motion Detector and Contact Sensor batteries.

I’m still not sure how to set the Entry Delay or Exit Delay properly for my different doors. What do these settings mean and why do they matter?

Read more about how to set your Entry and Exit Delay settings. The Ring Alarm guide that came in your Alarm kit also has valuable information.

Can I use the Ring Alarm at my business?

Yes. Ring Alarm devices can be used at business locations. Learn more about using Ring for business.

What is professional monitoring1, and is that the same thing as Ring Protect? What if I already have the Ring Basic Plan? I need some help with understanding the differences.

Professional Monitoring1 is a service from Ring that monitors your home alarm and will help you request emergency responders when you need it most. In order to get professional monitoring for your home, you need a subscription to a Ring Protect Plan. The plan offers a variety of other benefits too, including cellular backup for your base station (in case your internet goes down), video storage for your Ring cameras, warranties and discounts.

Get all the details about Ring Protect and other subscription plans.
Learn more about professional monitoring.
Learn more about professional monitoring for business.

How do I reset my Verbal Password?

If you have professional monitoring1, and you can’t remember your verbal password, simply follow these steps to reset it:

  1. Open the Ring app.
  2. Tap the menu (☰).
  3. Tap Settings.
  4. Tap Monitoring.
  5. Tap Verbal Password.
  6. Enter your new verbal password, then tap Save.

Don’t forget to share your new verbal password with your emergency contacts and shared users. They will need it to verify their identity and authorize a request or cancellation emergency response.


How can I avoid false alarms?

Learn more about preventing false alarms.

How do I integrate my Ring Alarm with Amazon Alexa?

It’s easy to use Alexa to arm and disarm your Ring Alarm.*

Learn how to set up the Ring Skill with Amazon Alexa.
Learn how to use Alexa to arm and disarm your Ring Alarm.

*Ring Alarm and all Ring Alarm accessories require a subscription for digital notifications, in-app features, digital arming/disarming, and integration with other Ring, Echo, and third party products. Subscription sold separately. View ring.com/protect-plans for pricing and details.

My Android phone isn’t showing notifications* right away, or at all. How do I fix this?

Troubleshoot Ring Notifications on Android Devices here.

I’m having some trouble with my Ring app. Can you help?

Learn how to resolve setup issues with the Ring app.

Can I change the volume of my Base Station? Will this change the volume for the Siren as well?

While the Siren will always play at max volume you can change the volume for the entry/exit delays, as well as Chirps, from the Base Station’s device page.

To change the volume of your Base Station:

  1. Open the Ring app.
  2. Tap the menu (☰).
  3. Tap Devices.
  4. Scroll to the Base Station section.
  5. Select the Base Station you would like to adjust.
  6. Tap the Audio Settings tile.
  7. Adjust the volume settings as needed using the slider.


How do I change the volume on the keypad? Does this also change the volume for the Siren? Can the keypad play chirps?

Like the Base Station, the Siren will always play from the keypad at max volume.
To adjust the device’s entry/exit delay sounds:

  1. Open the Ring app.
  2. Tap the Menu (☰).
  3. Tap Devices.
  4. Scroll to the Keypad section.
  5. Tap the name of the Keypad you would like to adjust.
  6. Tap the Audio Settings tile.
  7. Adjust the volume settings as needed using the slider.

Can I purchase spare part kits in a retail store?

No. Spare part kits are only available on Ring.com.


1 A compatible Ring Protect subscription is required to enroll in the Ring Alarm professional monitoring service. Professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for commercial properties. See Ring Alarm licenses at: https://www.ring.com/licenses.

Join Our Community

Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum.