One of the ways Ring devices keep you secure is through the concept of “ownership.” “Ownership” here has a very specific meaning. It refers to the initial Ring account used to set up the device. Once that’s done, the device is “owned” by that account and ownership cannot be transferred without the owner’s permission.
This article will help you understand the concept of device ownership and how to transfer devices.
What is device ownership?
“Owning” a Ring device means attaching it to a Ring account with a specific email address during setup. Once the device is set up, that Ring account then becomes the device’s “owner.” Being the device’s owner gives you a variety of controls not accessible to other users.
Why is device ownership important?
Device ownership is an important security feature on Ring devices. It keeps your devices from being reset or reassigned in cases of theft and allows you to safely and securely transfer the physical control of a Ring device as the result of a sale or a move.
Who is the device owner?
The user who sets up the device for the first time is the device’s owner. Once that device is setup to the owner account, only that owner can remove the device from the account and perform a re-setup. Once set up to a different Ring account a new user will become the Owner.
What controls does the owner have access to?
As the highest levels of access, the owner has certain controls that other users do not. These include:
- The ability to access the Users' list from Location Settings.
- Ability to remove Users.
- Change Ring Alarm monitoring settings (type of monitoring, emergency contacts, verbal password, and permits).
- Edit, view, and delete Locations.
- Add and delete devices from a Base Station.
- Ability to control and configure devices.
- View and control a Base Station device.
- Authority to change account/payment or address information.
- Ability to assign and change others' access codes.
- Ability to limit others' access to cameras and doorbells.
- Can arm and disarm a Ring Alarm system.
Most importantly, an Owner has the ability to assign shared and guest users.
Note: While a Location cannot have more than one Owner, there is no limit on the number of Users that can be assigned to a Shared or Guest User Role. In addition, the same User can be assigned different Roles at different Locations. A User can, for example, be listed as Owner at 123 John Street and as a Shared or Guest User at 125 John Street.
What are shared or guest users?
A shared or guest user is someone the device owner wants to give device access to. A Shared User cannot change system settings or account information but can view cameras and view and share videos, (Access to particular cameras can be granted or taken away by the Owner.) If you have a Ring Alarm system, the Shared User can also arm and disarm the Ring Alarm system and unlock any lock they've been given access to by the Owner.
A Guest User can arm and disarm the Ring Alarm system and unlock any lock they’ve been given access to by the Owner using a PIN code.
If I’m the owner, how do I transfer a device?
Transferring ownership of a device to another person is as simple as removing the device from your account. Once removed, that device is untethered and able to be setup to other accounts. If you want to gift an already owned and used Ring Device to someone, no problem. Just make sure to Remove the device from the Owner Account before gifting.
If you are a Ring device owner and decide to move, you should plan to bring your Ring devices with you to the new location. If you decide to leave the devices at old location, make sure to remove them from your Ring account.
I’ve moved into a new residence with existing Ring devices and I’m having trouble attaching them up to my account. What do I do?
An automatic e-mail was generated to the previous owner of the device during your attempted setup instructing them to remove that device if they are no longer the owner. While this e-mail delivery is immediate, it can take previous owners some time before removing from their account. If it has been more than 72 hours since your first attempted setup, please contact firstname.lastname@example.org for further assistance.
If you cannot contact the previous account owner, please contact email@example.com for support.
If you purchased a Ring device from a private party or retailer and cannot set up that device because it already has an owner, first try to get in contact with the seller. If you cannot get in contact with the seller, please contact firstname.lastname@example.org. Make sure to have your proof of purchase ready to submit.
How do I change the email address of an owner account?
If you own a device but want to change the email of your account, please contact Community Support for assistance.
What happens to my recordings if I remove my device from the owner account?
If you remove the device, but then set it back up to the same account, you will retain your video recordings as long as you are subscribed to a Ring Protect Plan. If you remove the device and that device is later set up to a different account, the original owner will lose their video recordings upon the successful setup to a new account.