One of the ways Ring devices keep you secure is through the concept of “ownership.” Ownership has a specific meaning and refers to the Ring account that was initially used to set up a device. Once a device has been set up on an account, the device is “owned” by that account and ownership cannot be transferred without the Owner’s permission.
The rest of article will help you understand the concept of device ownership and how to transfer devices.
What are Shared Users or Guest Users?
A Shared User or Guest User is someone the device Owner wants to give device access to. A Shared User cannot change system settings or account information but can view cameras and view and share videos. Access to particular devices can be granted or taken away by the Owner.
If you have a Ring Alarm system, the Shared User can also arm and disarm the Ring Alarm system and unlock any lock they've been given access to by the Owner.
A Guest User can arm and disarm the Ring Alarm system and unlock any lock they’ve been given access to by the Owner using a PIN code.
Do I have to contact Ring to become a Shared User or Guest User?
No. Ring Customer Support cannot affect user status or assign someone Shared User or Guest User status. In order to become a Shared User or Guest User, you must contact the device’s Owner.
I'm a Shared User on a device and would like to upgrade my status to owner. How do I do that?
In order to setup the device as the Owner, the original Owner will need to remove the device from their account before you attempt to set it up. Once it has been removed from the original Owner's account, you will be free to set the device up on your account and become the new Owner.
Note: We recommend using the same Ring account to set up all of your devices at a single location.
“Owning” a Ring device means attaching it to a Ring account with a specific email address during setup. Once the device is set up, that Ring account then becomes the device’s “Owner.” Being the device Owner gives you a variety of controls not accessible to other users
Who is the device Owner?
The user who sets up the device for the first time is the device’s Owner. Once that device is setup to the Owner account, only that Owner can remove the device from the account and perform a re-setup. Once set up to a different Ring account a new user will become the Owner
The device owner is the only one who can assign someone else Shared or Guest User status.
What controls does the owner have access to?
As the highest level of access, the owner has certain controls that other users do not. These include:
- Assign shared and guest users.
- The ability to access the Users' list from Location Settings.
- Ability to remove Users.
- Change Ring Alarm monitoring settings (type of monitoring, emergency contacts, verbal password, and permits).
- Edit, view, and delete Locations.
- Add and delete devices from a Base Station.
- Ability to control and configure devices.
- View and control a Base Station device.
- Authority to change account/payment or address information.
- Ability to assign and change others' access codes.
- Ability to limit others' access to cameras and doorbells.
- Can arm and disarm a Ring Alarm system.
Note: While a Location cannot have more than one Owner, there is no limit on the number of Users that can be assigned to a Shared or Guest User Role. In addition, the same User can be assigned different Roles at different Locations. A User can, for example, be listed as Owner at 123 John Street and as a Shared or Guest User at 125 John Street.
Why is device ownership important?
Device ownership is an important security feature on Ring devices. It keeps your devices from being reset or reassigned in cases of theft and allows you to safely and securely transfer the physical control of a Ring device as the result of a sale or a move.
If I’m the owner, how do I transfer a device?
Transferring ownership of a device to another person is as simple as removing the device from your account. Once removed, that device is untethered and able to be setup to other accounts. If you want to gift an already owned and used Ring Device to someone, no problem. Just make sure to Remove the device from the Owner Account before gifting.
If you are a Ring device owner and decide to move, you should plan to bring your Ring devices with you to the new location. If you decide to leave the devices at old location, make sure to remove them from your Ring account.
How do I, as the current owner, remove my device from my Ring account?
In order to remove the owner from a device, follow these instructions:
- Open the Ring app.
- Select the device you wish to remove.
- Tap Device Settings.
- Tap General Settings.
- Tap Remove This Device.
Once removed, your device's video recordings and Event History will also be removed.
I’ve moved into a new residence with existing Ring devices and I’m having trouble attaching them up to my account. What do I do?
An automatic email was generated to the previous owner of the device during your attempted setup instructing them to remove that device if they are no longer the owner. While this email delivery is immediate, it can take previous owners some time before removing from their account. If it has been more than 72 hours since your first attempted setup, please contact firstname.lastname@example.org for further assistance.
If you purchased a Ring device from a private party or retailer and cannot set up that device because it already has an owner, first try to get in contact with the seller. In order to expedite this process, please attach proof of purchase and, if available, a picture of the MAC ID on the device you are attempting to set up
How do I change the email address of an owner account?
If you own a device but want to change the email on your account, please contact Community Support for assistance.