Ownership of a Ring Device

Taking your Ring Doorbell or Security Cameras with You When You Move

If you are moving and want to take your Ring devices with you, physically uninstall each device. Place any hardware that you remove in a plastic bag and tape it to the device, or put it back in the original box, so it will be handy at your new home. 

Screwdriver, Doorbell Tools and Your Ring Protect Plan  

You may need the screwdriver that came in the box with your Ring doorbell to remove the security screw at the bottom of the doorbell and detach the faceplate. If you have lost the original screwdriver, you can get one in a spare parts kit on Ring.com. First, determine which doorbell that you have and then order a Spare Parts kit.  

When to Uninstall your Doorbell or Security Camera

Take some time to consider when you want to uninstall your devices. You may want to leave your device installed for security purposes, even if you're not living at the home. If you have a Ring Protect plan, keep in mind that in order to continue receiving videos, you'll need to keep your wifi service connected.   

Once your device is uninstalled, your Ring Protect Plan, if you have one, will not be automatically cancelled. 

If there is going to be a long period between when you uninstall your device and reinstall it, you may want to cancel your Ring Protect plan. Depending upon the Ring Protect plan that you have, you may be entitled to a refund, which will be automatically credited to your original form of payment. 

Important: Before you cancel your Ring Protect plan, be sure to download any videos from your account that you want to save.

If you need to know how to download and save your videos, you can click here.  

If you will be moving within a short period of time, and reinstalling the Ring device, you can use your current Ring Protect plan, without canceling it.   

Reinstalling Ring Devices at a New Home (Location)

You can edit your address in the Ring app. You do not need to create a new location.   

To set up your devices at a new Location, open the Ring app:

  • Tap the three lines at the top left
  • Tap Settings
  • Update your previous address to your new address 
    • Tap Continue
    • Confirm your new address
  • Tap the three lines on the top left again
  • Tap Devices
    • Tap the specific device you want to set up 
    • Be sure to have the name of your new wifi network and password handy 
  • Tap Device Health
  • Tap Reconnect to Wi-Fi
    • Once you're reconnected to wifi check Motion Settings and any Motion Schedules that you may have to make sure they're customized for your new home. 
  • From the Device Health screen
    • Tap the arrow at the top left
  • Tap Motion Settings
    • Adjust your Motion Settings accordingly

You'll need to repeat the process above for each Ring device that you are reinstalling.

Leaving Ring Doorbells or Security Cameras Behind When You're Moving  

When you move, if you want to leave any of your Ring devices behind for a new owner, you must remove the devices individually in the Ring app.

Note: Deleting the Ring app, or canceling the Ring Protect Plan does not release ownership of the device.

Make sure to download any videos you might want before you remove the device. 

In the Ring app 

  • Tap the three lines on the top left
  • Tap Devices
    • Tap the  device you want to remove
  • Tap Device Settings
  • Tap General Settings
  • Tap Remove This Device

If you leave Ring devices at your previous address, the new owner must download the Ring app, create their own account and reinstall the devices on the new account using a mobile device. Once you have removed the device, and your previous wifi network has been disconnected, the device is in no way connected to you or your account.    

To find out more about Ring Shared Users and what they can do in the Ring app, click here.

To learn how to change your email address on your Ring account, click here.

How to Cancel Your Ring Protect Plan if You're Moving

In order to cancel your Ring Protect Plan, because you will not be reinstalling a Ring device, or it will be a while before you reinstall a device, you need to log into your Ring account at ring.com 

You can use the same email and password credentials that you use to log into the Ring app.

You cannot cancel your Ring Protect plan from inside the Ring app. You must go to ring.com. 

At any point when you do reinstall a Ring device, you'll have to sign up for a Ring Protect plan again if you have cancelled your previous plan.

Device Ownership

The person that initially set up the Ring device in the Ring app is considered the device owner. The device owner is the only person that can cancel the Ring Protect plan. Shared Users cannot cancel a Ring Protect plan.

If you need step-by-step-instructions on how to cancel the Ring Protect plan from a desktop, laptop or mobile device, click here.

Troubleshooting

If you have trouble connecting to the Ring Wi-Fi network, which is a temporary access point, you can find some troubleshooting steps here.

Some best practices for setting up a Ring device are:

  • Make sure your router is close enough to the device and not hidden behind furniture or in a closet. 
  • The best chances for setup success is when the router is under 20 feet from the device and about 1' off the floor.
  • Make sure the area is free from common household items that interfere with wifi.
  • If you are using an Apple device and haven't rebooted it in a while (completely shut it off), reboot your device and try setting up again.
  • Make sure you are entering your password correctly.
  • If you are using a Chime Pro and are having trouble getting it set up, try a different, nearby outlet.   

Device Registered to Another Owner Response

If you try to set up a device that you had at a previous address and you get a notification that the device is registered to another owner, check with other members of your household. The person that initially set up the device is established as the device owner. In order for you to set up the Ring device on your device, the device needs to be removed from the owner's initial set up device.

How to Remove a Ring Device from a Previous Owner That You Know or is in your Household

In the Ring app, the device owner should:

  • Tap the three lines on the top left
  • Tap Devices
    • Tap the device that needs to be removed
  • Tap Device Settings
  • Tap General Settings
  • Tap Remove This Device

Important: Deleting the Ring app from a mobile device or canceling the Ring Protect Plan, does not release ownership. If someone has deleted the Ring app, but needs to Remove a Device, they can download the Ring app again, log in with the same email and password they previously used, go through the account verification process and then follow the steps listed above to relinquish ownership.

Note: You can also use this process to remove Ring devices that you may have owned and replaced or discarded. 

If Previous Owner of Ring Device is Deceased

If the previous owner of the device is deceased, Ring Customer Support can help you transfer ownership of the account.   

If You Move Into a Home with a Ring Device that is Registered to the Previous Owner

When you try to set up a device that's registered to a previous owner, an automatic email will be generated to the previous owner instructing them how to remove the Ring device.

While this email delivery is immediate, it can take previous owners some time before removing the device from their account. 

If you purchased a Ring device from a private party or retailer and cannot set up that device because it already has an owner, first try to get in contact with the seller or return it to the retailer. If those options don't work you can contact Ring Customer support for help. In order to expedite the process, have your proof of purchase handy if available, and a picture of the MAC ID (barcode) on the device you are attempting to set up. The MAC ID is the unique identifier of the device.

How to Delete Your Previous Address (Location) from the Ring app 

If you are not installing any Ring devices at your new location and want to delete your previous location:

  • Open the Ring app
  • Tap the three lines on the top left
  • Tap Settings
  • Tap Delete Location
    • You may need to scroll to see the red trashcan icon at the bottom of the screen.

 

 

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