Moving Your Video Doorbell and Security Cameras to a New Home

Follow these steps to remove your Video Doorbell or Security Camera when moving to a new home. If you intend to leave your Ring devices attached to your current home for the new owner(s) to use,

Before you begin

Turn the power off at the circuit breaker. Place any hardware that you remove into a plastic bag and tape it to the device, or put it back in the original box.

How to remove a doorbell or doorbell cover

Use the screwdriver that came in the box with your doorbell to remove the security screw that holds the faceplate in place. If you lost the original screwdriver, you can get a new one from a Spare Parts Kit on Ring.com. The Spare Parts Kit includes a screwdriver, mounting bracket, security screws, and other parts you may need.

Identify what Ring Video Doorbell you have and its compatible accessories.

Decide when would be best to uninstall your Video Doorbell or Security Camera(s)

Decide when you want to uninstall your Ring Video Doorbell or Security Camera, even if you're no longer living at that address. If you have a Ring Protect plan and want to continue receiving videos, you'll need to keep your wifi service connected. Your Ring Protect plan will not be automatically cancelled, even if you uninstall your device. You must cancel your subscription in your Ring account.

Download any videos you want before you cancel your plan.

Reinstalling Ring devices in your new home

You do not need to create a new location to set up your Ring Video Doorbell or Security Camera at a new address.

1. Open the

   Ring app

   .
2. Tap the

   menu (≡)

   on the top left.
3. Tap

   Settings

   .
4. Update

   your previous address to your new address under

   General Settings

   .
5. Confirm

   your new address and

   Save

   .
6. Tap the

   menu

   (≡)

   on the top left. 
7. Tap the specific device you want to set up. Be sure to have the name of your new wifi network and password handy.
8. Tap

   Devices

   .
9. Tap

   Device Health

   .
10. Tap

    Reconnect to Wi-Fi

    .

Repeat the process for each Ring Video Doorbell or Security Camera you're reinstalling.

Troubleshooting

If you have trouble connecting to the Ring Wi-Fi network, which is a temporary access point, you can follow these troubleshooting steps.

How to leave your Video Doorbell(s) or Security Camera(s) behind when moving

If you want to transfer a Ring device to a new owner, you must remove the device from your Ring app to transfer ownership. You cannot remove a Ring device on Ring.com. A device must be removed from the Ring app.

Important: Deleting the Ring app, physically uninstalling a device or canceling a Ring Protect Plan, does not automatically release ownership of the device.

Make sure to download any videos you might want before you remove the device from your account. Once you’ve removed the device from your account, your wifi network will be automatically disconnected and the device will no longer be connected to you or your account.

If you left Ring devices at your previous address, the new owner must download the Ring app, create their own account and reinstall the devices on the new account using their mobile device.

How to cancel your Ring Protect plan at your current location if you’re moving

To cancel your Ring Protect subscription you need to sign in to your Ring account.

• Use the same email and password credentials that you use to sign in to the Ring app.
• You

  cannot

  cancel your Ring Protect plan from inside the Ring app. You must go to

  Ring.com

  .
• When you reinstall a Ring device, you will have to re-enroll to a Ring Protect plan if you cancelled your previous plan.

How Ring device ownership works

The person that initially set up the Ring device in the Ring app is considered the device owner. The device owner is the only person who can cancel the device's Ring Protect plan. Shared Users cannot cancel a Ring Protect plan.

To transfer your Ring device to a new owner  

Follow the prompts in the Ring app to transfer ownership of the Ring device.

Make sure you have the most recent version of the Ring app or you may not see the option to initiate the transfer. Learn More

If you purchased a Ring device from a private party or retailer and cannot set up that device because it already has an owner, first try to get in contact with the seller or return it to the retailer.

Device registered to another owner? 

When you try to set up a device that's registered to a previous owner, an automatic email will be sent to the previous owner encouraging them to remove the Ring device from their account so you can continue with setup. The email is sent immediately and automatically, but there is no guarantee on response time.

The person that initially set up the device is the device owner. If you want the Ring device on your account, it first must be removed from the other person’s account.

How to remove a previous owner from a Ring doorbell or security cam

If you're moving into a new home with installed Ring devices, in order to transfer ownership to you, the original device owner needs to log into the Ring app and dot he following:

1. Tap the

   menu (≡)

   on the top left of your

   Dashboard

   .
2. Tap

   Devices.
3. Tap the device that needs to be removed.
4. Tap

   Device Settings

   .
5. Tap

   General Settings

   .
6. Tap

   Remove This Device

   .

Important: Deleting the Ring app from a mobile device or canceling a Ring Protect Plan does not release ownership. If you have deleted the Ring app, but need to Remove a Device, download the Ring app again, log in with the same email and password you used previously follow the steps listed above to relinquish ownership.

How to delete your previous address from the Ring app

If you are not installing any Ring devices at your new location and want to delete your previous location:

1. Open the

   Ring app

   .
2. Tap the

   menu (≡)

   on the top left of your

   Dashboard.
3. Tap

   Settings.
4. Tap

   Delete Location.
5. You may need to scroll to see the red trash can icon at the bottom of the screen.

What to do if the previous Ring device owner is deceased

Ring Customer Support can help you transfer ownership of the account.