Troubleshooting Guide for Ring Smart Lights Floodlight Wired

The Ring Floodlight Wired is part of the Smart Lights line of products that strengthen your Ring of Security while illuminating your home and property. The Floodlight Wired has an ultra-bright motion-sensing smart dual-head floodlight. It's hardwired into house power and illuminates large areas with powerful adjustable lights.

This article will help you keep your Ring Floodlight working its best.

I didn't get a motion alert when my Floodlight triggered. What's wrong?

There are several possibilities. Check the following items in order:

  • Check the device setting in your Ring App.
    • Is the device in a Group? Is the Alert option on for that Group?
    • Is the device Linked to another? What behavior is it supposed to exhibit?
    • Are the motion sensors enabled?
  • Check your Bridge.
    • Is it working?
    • Is it too far from the Floodlight?
    • Is it too far from your server?
  • Check your Wi-Fi.

Click here for more information on Wi-Fi issues.

One or more Floodlights is flashing on and off. What's going on?

There are several possibilities. Check the following items:

  • Check your connection to the house power.
  • Check the area around the lights. There may be something in the area (like a small animal) that is triggering your lights.
  • Check your motion sensitivity controls in the Ring app. You may have them set too high for your layout.

Click here to learn more about motion controls.

  • Ungroup all of the lights with the malfunctioning light in it and see if the problem persists. Another light in the Group may be causing the malfunction.

Click here to learn more about Groups.

A Floodlight is on and isn't responding to App control. What's going on?

There are several possibilities. Check the following items.

  • Check your connection to the house power.
  • Check your Auto Shut Off control in your device controls in the Ring app. You may have incorrectly set the time on the control.
  • Take yourself out of the equation. Leave the area for 10 minutes to give the lights time to reset without you triggering them and then return and check the lights.

A Floodlight will not turn on. What's going on?

There are several possibilities. Check the following items:

  • Check your connection to the house power.
  • Take yourself out of the equation. Leave the area for 10 minutes to give the lights time to reset without you triggering them and then return and check the lights.
  • Make sure you're testing the lights in darkness.

A Floodlight is not communicating with other lights. What's going on?

  • Make sure your light is properly set up in the Ring App.
  • Make sure your lights are properly Grouped together.

Click here to learn more about Groups.

  • Check barriers between the lights that may be preventing RF communication. If possible, try moving the lights closer together.

The motion detection range of my lights seems pretty small. What's going on?

Motion detection range can be adjusted from the Ring App.

Click here to learn more about motion controls.

There's a burning smell or smoke coming from my Floodlight. What's going on?

Turn off your lights immediately. Call Ring Customer Support for assistance.



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