Two-Step Verification

Click here for more information about our new Two-Step Verification process.

In order to provide our neighbors with robust, world-class security options, Ring provides you with the opportunity to activate optional two-step security authentication across all of your Ring devices and accounts. This article will explain what two-step verification is and why you should be using it.

Click here for information on how to activate and use two-step authentication on your Ring products.

What is two-step authentication?

Two-step authentication means that you can only access your Ring account by providing another piece of information besides a password. The first time you try and access a Ring product on a new device (phone or PC), you will have to enter a second piece of information in addition to your password. This second piece of information is a randomly generated code that will be sent to your mobile phone. Enter the code and you will have access to your account. This means that in the future you will have more secure access your Ring products.

Be sure you know your password before you start the two-step authentication process. 

Click here for more information on finding your password.

Why should I use two-step authentication?

Two-step authentication provides an extra layer of security that a single authentication system such as a password alone cannot provide. If someone were to gain access to your password, for example, they still would not be able to access your Ring account without your trusted phone to receive the randomly generated code.

Won't two-step authentication make it inconvenient to access my devices or account?

Two-step authentication will add an extra step to accessing devices. The extra step is worth it, however, for the added security it brings.

When I enable two-step authorization, will it disable anything else I've set up such as Guest Users, Alexa integrations, or Device Groups?

No. Two-step authorization is simply a security measure. It will not affect any other settings on your Ring app.

Will I have to enter my two-step authorization every time I answer a call or use the Live View?

No. Under most circumstances the way you interact with the Ring app will not change.

How do I change the phone number on my account?

You can change the phone number on your account on your Ring account page.

How long does it take to get the code on my mobile device?

You should receive your code in less than a minute. If you don't receive a code, make sure you are sending it to the correct number.

How do I access my account if I don't have access to my mobile device?

You will need to contact the Customer Support team.

Do Shared Users and Guest Users also have to use two-step authentication?

No. Each account will have its own two-step enable/disable setting.  We recommend that Shared and Guest User accounts use two-step authentication as well.

Click here to learn more about Shared and Guest Users.

What happens if I receive an authentication code that I didn't request?

If this happens there is a possibility that there's been an attempt to compromise your account. We recommend accessing your account and changing your password as soon as possible.

Click here for information on changing your account password.

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