Warning! - The solutions offered in this article require using the advanced features of your Wi-Fi router. Be sure you are comfortable using these features before trying any of these solutions.
If you are experiencing poor audio or video quality during a live view, but your recordings are fine. This can be caused by either a poor connection between your mobile device and the cloud, or a connectivity problem between the Ring device and your Router. If you are experiencing poor video or audio quality when viewing both the live and recorded video in the Ring application, the problem is almost always some sort of Wi-Fi issue like signal or data loss. In rare cases, however, this can be caused by settings in your router.
This article will provide several possible solutions that involve adjusting various router settings.
Before you begin
Before trying to adjust your router, read through the Poor Video Quality Troubleshooting article. The most common causes and solutions for poor audio and video quality can be found there. If that doesn't solve your issue, continue with this article.
Things to try first
- Check for low upload speeds. To determine whether or not the poor video or audio quality is caused by low upload speed, run a speed test from your PC or mobile device while connected to the same Wi-Fi access point to determine if your network can support Ring devices.
- Ring devices that stream in 720p (Ring Video Doorbell, Stick Up Cam “original”) require at least 500 Kbps upload and download speeds, although 1Mbps is recommended for optimal performance.
- Ring devices that stream in 1080p (Ring Video Doorbell 2, Pro, Floodlight Cam, Spotlight Cam, and Stick Up Cam Wired/Battery) require at least 1 Mbps upload and download speeds, though 2mbps is recommended for optimal performance.
- Check for poor signal strength. A poor Wi-Fi signal can cause connectivity with your Ring device to be unreliable. Check the Device Health section of your Ring application to ensure the device’s RSSI is within an acceptable range.
Possible Router Setting Adjustments for Poor Video/Audio Quality
Once you have verified that none of the above are the cause of poor video or audio quality, try the following suggestions one at a time. Be sure to set up your device again as you finish each suggestion to see if it worked.
- Adjust your router channel. Wireless networks utilize different channels for communication. The 2.4 GHz band uses channels 1-11 within the United States and 1-13 in some other countries. The 5 GHz band utilizes select channels through 36 and channel 165. In some cases, interference or congestion can be the cause of video/audio problems.
- If you are experiencing poor video/audio quality with your devices connected to the 2.4 GHz frequency, it could be due to this congestion. We recommend switching your router’s channel to 1, 6, or 11 as they do not overlap other channels.
- A Wi-Fi analyzer application can be used on Android devices, or sometimes within your router, to evaluate which channels have the most congestion. We recommend doing this when you are experiencing setup problems, poor audio and/or video quality, or delays with notifications.