Email Requests for Video Recordings from Law Enforcement

The local law enforcement agency in your area may occasionally request video footage from Ring users in order to help with an investigation. Ring helps these law enforcement agencies connect with Ring users by sending an email on their behalf.

Why did I receive this email?

We’re simply here to connect our users with law enforcement to help them resolve cases. Receiving this email suggests you may be in a position to assist law enforcement with an investigation. Ring has not shared any information about you, or any recordings that you may have with law enforcement. In addition, Ring has not informed law enforcement that you received this email. These emails always come from videorequest@ring.com and include a link to this article at the footer. These details will help you identify an authentic Ring email. Note that if you respond to the email, a Ring Team Member will reply back.

Do I have to share all my video recordings?

Sharing your recordings is completely voluntary and you can choose which ones you want to share if any. You’ll have three options:

  • Share Videos
    • Click the button to share all recordings that fall within the timeframe and day specified in the email without reviewing the recordings first.
  • Review Videos
    • Allows you to review all the recordings that fall within the timeframe and day specified in the email. You’ll have the option to select specific videos that you want to share.
  • Take No Action
    • If you do not do anything, no recordings will be shared. Your identity and information will stay anonymous. You may continue to receive emails of this nature in the future, unless you unsubscribe.
You may also unsubscribe from future requests should you so choose.

What information gets shared with Law Enforcement?

None of your personal information is shared with law enforcement unless you choose to share your recordings. Should you choose to share your recordings, the recordings, street address, and email address associated with your account will be shared with the law enforcement officer who requested the recordings. Your local law enforcement agency may use the provided personal information to reach out to you about a case.

When will I receive these emails?

Emails will only be sent to residents within the immediate area identified as most relevant for a particular law enforcement request.

What if I don’t want to receive these emails?

You can click the unsubscribe link at the bottom of the email to be removed from the email list. Once unsubscribed, you will not receive any email requests for recordings in the future.

How do I get more information?

Ring does not have access to details of a case. If you want to know more about a specific case or have additional information to share, we recommend you reach out to the local law enforcement agency listed in the email.

User Consent

When a law enforcement agency is investigating a case, they may ask Ring users within their jurisdiction to share Ring video recordings within a specific time frame to help with their investigation. Upon receiving an email request for Ring video recordings, none of your personal information has been shared with law enforcement. Law Enforcement will not have access to:

  • Your identity
  • Your location
  • That you received the email request
  • How many Ring users, if any, received the email request
  • How many video recordings match the request
  • Location of your or anyone else’s Ring devices

If you do not take any action on the request, and/or decline sharing any of your video recordings, law enforcement will not be notified and will not know your identity.

Ring will only share your information with law enforcement if and when you decide to share your video recordings with the law enforcement agency listed in the email request. The information that will be shared with law enforcement if you decide to share your recordings is below:

  • Your address (the address associated with your Ring device)
  • Your email address (if law enforcement needs more information or has questions)

Upon receiving the email request for video recordings, you’ll have three sharing options. We encourage you to select whichever option is best for you.

  1. Share Videos
  2. Review Videos
  3. Take no Action

You may also unsubscribe from future requests should you so choose.

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SHARE VIDEOS

If you decide to Share Videos, you’ll be sharing all video recordings that occurred within the date and time frame specified within the request email. Once you click the Share Videos button, you’ll be prompted to click a CONFIRM button to finalize sharing your Ring video recordings that fall within the date and time frame requested by the law enforcement agency.

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By clicking CONFIRM, those Ring video recordings will be shared with the law enforcement agency along with your address and email address. The law enforcement agency may contact you for more information related to the video recordings and the investigation.

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Alternatively, by clicking NO THANKS you’ll have an opportunity to review your video recordings before sharing. You can select the REVIEW VIDEOS button where you’ll be prompted to log into your Ring account to review your video recordings. If you choose to not review your video recordings, no further action is needed and none of your information will be shared with law enforcement.

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REVIEW VIDEOS

If you decide to Review Videos, you’ll be prompted to log into your Ring account to review the video recordings that fall within the date and time frame requested by the law enforcement agency. By default, all videos will be unselected and it’s up to you to select any videos you want to share. Once you’ve made your final selections, click the Share button at which point you’ll be prompted to confirm your decision by clicking the CONFIRM button. All selected videos will be shared with the law enforcement agency that initiated the request, along with your address and email address. The law enforcement agency may contact you for more information related to the video recordings and/or investigation.

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If you decide to not share your videos, you don’t need to take action to let Ring know you have declined the request. Deciding to not share your video recordings is absolutely your choice and Ring will respect your privacy. The law enforcement agency will not be notified if you decide to not share and Ring will not share your identity or any other information about you and the video recordings.

If you decide you do not want to receive these email requests from Ring in the future, you can click the link at the bottom that says Please unsubscribe me from future requests to share footage. That means you will no longer receive these types of email requests once your request has been processed through our system within 24 hours. If you decide to be excluded, Ring will not share that information or any of your personal information with law enforcement.

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