Email Requests for Video Recordings from Law Enforcement

What are video requests?

The video request tool allows Ring users to easily share video recordings with law enforcement if they choose to help local law enforcement with active investigations.  Local law enforcement are able to ask for assistance from their community in an investigation. When they do so, Ring users retain absolute control to determine whether they may have potentially relevant videos, whether or not they elect to share any videos, or opt out of future requests.  Ring gives local law enforcement no visibility into those determinations.

Why did I receive a video request?

Receiving a video request suggests your Ring device may have captured video recordings during a specific timeframe that might be relevant to law enforcement’s investigation. Ring has not shared any information about you, or any video recordings that you may have, with law enforcement upon receipt of a video request (including whether you received a request). Law enforcement are never given access to your Ring device. Through the Neighbors app, none of your information is shared with law enforcement without your consent. These requests always come from videorequest@ring.com and include a link to this article. These details will help you identify an authentic Ring email. Note that if you respond to the email, a Ring Team Member will reply back.

What are the sharing options?

Sharing your recordings is completely voluntary and you can choose which ones you want to share, if any. You’ll have 4 options:

  1. Review and Share
    1. Allows you to review all the recordings that fall within the timeframe and day specified in the email. You’ll have the option to select specific videos that you explicitly want to share.
  2. Share Videos without Reviewing
    1. Click this button to voluntarily share all recordings that fall within the timeframe and day specified in the email without reviewing the recordings first.
  3. Take No Action
    1. If you do not wish to participate, simply ignore this request and nothing will be shared with law enforcement, including whether or not this request was sent to you.
  4. Unsubscribe from future requests to share video recordings
    1. If you do not wish to receive requests like these in the future, you can unsubscribe from the email.

If I share a video with law enforcement in response to a video request, what will they do with it?

Ring will provide law enforcement access to a copy of the video(s) you chose to share for thirty days, during which time, law enforcement may view and download the video(s). If law enforcement downloads a copy of your video, neither you nor Ring will have control over that copy of the video.

If I share my video recordings, what information will law enforcement receive? 

Through video request, none of your personal information is shared with law enforcement unless you choose to share your recordings. Should you choose to share your recordings, the recordings you chose to share, your street address (the address associated with your Ring device), and the email address associated with your account will be shared with the law enforcement officer who requested the recordings. Your local law enforcement agency may use the provided personal information to reach out to you about a case. 

How does Ring protect my user privacy?

Upon receiving a video request, none of your personal information has been shared with law enforcement. Law enforcement will not have access to:

  • Your device
  • Your identity
  • Your location
  • That you received the email request
  • How many Ring users, if any, received the email request
  • How many video recordings match the request
  • Location of your or anyone else’s Ring devices

If you do not take any action on the request, Ring will not notify law enforcement or provide law enforcement with your identity. 

How can I opt out of receiving video requests?

You can click the unsubscribe link in the email to be removed from the email list. Once unsubscribed, you will not receive email requests for recordings in the future.

If I receive a video request and have questions about the incident, who should I contact?

If you want to know more about a specific case or have additional information to share, we recommend you reach out to the local law enforcement agency listed in the video request.

What does the video request email look like?

Screen_Shot_2019-10-11_at_11.56.11_AM.png

What does the video sharing experience look like?

If you choose to Review and Share videos:

You’ll be prompted to log into your Ring account to review the video recordings that fall within the date and time frame requested by the law enforcement agency. By default, all videos will be unselected and it’s up to you to select any videos you want to explicitly share. Once you’ve made your final selections, click the CONFIRM AND SHARE button. All selected videos will be shared with the law enforcement agency that initiated the request, along with your address and email address. The law enforcement agency may use your personal information described above to contact you for more information related to the video recordings and/or investigation.

screen_shot_2019-10-23_at_10.07.31_am.png

If you choose to Share Videos without Reviewing:

You’ll be prompted to log into your Ring account to voluntarily share all video recordings that occurred within the date and time frame specified within the request email. Once you click the CONFIRM AND SHARE button, you will share each of your Ring video recordings that fall within the date and time frame requested by the law enforcement agency along with your street address and email address. The law enforcement agency may use your provided personal information to contact you for more information.

screen_shot_2019-10-23_at_1.24.52_pm.png

Alternatively, by clicking NO THANKS you’ll have an opportunity to review your video recordings before sharing. If you choose not to review your video recordings, no further action is needed.

If you choose not to share your videos:

You don’t need to take action to let Ring know you have declined the request. Deciding to not share your video recordings is absolutely your choice and Ring will respect your privacy. The law enforcement agency will not be notified if you decide to not share and Ring will not share your identity or any other information about you and the video recordings. 

If you choose to unsubscribe from future requests:

If you decide you do not want to receive these email requests from Ring in the future, you can click the link at the bottom that says Click here to unsubscribe from future requests to share video recordings. That means you will no longer receive these types of email requests once your request has been processed through our system within 24 hours. If you decide to be excluded, Ring will not share that information or any of your personal information with law enforcement. 

Join Our Community

Share feature requests, get help, and discuss the latest in security with your fellow users on Ring's first neighbor-to-neighbor community forum.