Ring is always working toward improving your home security experience. Beginning October 2020, we’ve begun releasing a new feature for battery-powered devices called Customizable Motion Zones. Customizable Motion Zones have been a standard feature on wired Ring devices for some time, but they will soon be an option for Ring neighbors using battery-powered devices.
To find out more about Customizable Motion Zones for Ring battery-powered devices, click here.
The following article answers common questions about Motion Detection as it is used in Ring Battery Devices
I have the discontinued version of the Stick Up Cam. Is there a separate motion zones guide for that device?
Yes. The discontinued Stick Up Cam does have a different guide.
Click here for the discontinued Stick Up Cam guide.
How does motion detection work?
Ring products “see” the world through a network of three linked passive infrared (PIR) sensors. These are heat sensors that detect motion by monitoring heat within the detection area. Since people are hotter than the surrounding areas, as a person enters the detection area, the heat measurements change. The motion sensors register this change as movement and send out an alert.
In addition, the PIR sensors are pointed downward to detect motion from five feet to 30 feet away, while minimizing notifications from things like traffic.
How far out does motion detection go?
The motion detection on powered Ring devices can detect motion up to 30 feet away from the camera.
How do I temporarily disable Motion completely?
If you would like to go further than setting up a Motion Schedule and completely disable Motion Detection, please follow these steps:
- Open the Ring application, and select your Ring device.
- Tap Motion Settings.
- Tap Motion Zones.
- Move the slider on the Motion Zones screen to the spot named “MIN” and then make sure all zones are turned off on the next screen.
Note: While it is highly unlikely that your Ring device will still detect motion after disabling all zones, it is possible if your Ring device is mounted high or can see the area it is monitoring really well. You may want to consider getting a Wedge Kit to help angle the device down.
Click here for more information regarding the Wedge Kit for the Ring Video Doorbell.
Click here for more information regarding the Wedge Kit for the Ring Doorbell 2.
My Motion Zones are active, but I am not receiving any alerts. What do I do?
If you are not receiving notifications for your motion alerts, try the steps below:
- Verify your camera is picking up motion.
- Review the Event History on the Dashboard to ensure that there is a record for motions that took place during that time.
- If there is no record, your Ring device didn’t capture an event during that time.
- For testing purposes, we recommend setting the Motion Frequency to Frequent.
- Double-check Motion Settings using the above guide and ensure your Motion Zones are correctly set and optimized.
- Verify there is no Motion Schedule enabled during the time of the event.
- You will see a clock icon next to your Ring device on the dashboard of the Ring app if there is an active Motion Schedule set to the current time.
- If neither of those work, then it is likely a setting on your mobile device. Check out this guide, depending on the type of device you have:
Click here to troubleshoot notifications on iOS.
Click here to troubleshoot notifications on Android.
I keep receiving false notification from my Ring device when nothing is there. What can I do?
Check your Motion Zones to see if there is anything that can trigger a motion.
- Is your Ring device’s Motion Zone covering a busy street or sidewalk? You may need to lower the zone to exclude the street or sidewalk.
- Check your Ring device’s Motion Frequency. If there is something that constantly triggers the Ring device, you may need to lower the Motion Frequency to either Standard or Light.
My Ring device is facing a window. Does that affect the motion detection?
Windows generally block heat sources. Since the Ring device uses PIR (Passive Infrared) to detect motion, the Ring device will not be able to detect the motion very well through a window.