The following articles answers common questions about Motion Detection as it is used in Ring Powered Devices.
Does motion detection at night work the same as during the day?
- No, motion detection at night is slightly different:
- During the day, your powered Ring device uses Advanced Motion Detection to actively “look” for objects within the defined Motion Zones you set.
- During the night, the object that the motion is “looking” for might be hard to see because of the lighting conditions. Due to this, the powered Ring device also has a Passive Infrared (PIR) Sensor to help it. The powered Ring device will “see” the object, then verify the object is really a motion by checking the PIR Sensor to verify it is real.
- Think of it like a checks-and-balances system for the device. For example, if the Advanced Motion Detection sees a lighting change (or something that may not be motion), the PIR detector checks to see if it was something with a heat signature moving around, as opposed to a mere change in lighting.
How far out does motion detection go?
- The motion detection on powered Ring devices can “see” about 30 ft away from the camera.
How do I temporarily disable Motion completely?
If you would like to go further than setting up a Motion Schedule and completely disable Motion, please follow these steps:
- Open the Ring application, and select your Ring device.
- Tap Motion Settings from the list of options at the bottom of the app.
- Tap Motion Zones.
- Tap on the Motion Zone you would like to disable.
- Tap on the box labeled “Active” to remove the “X” from the box.
- Once this “X” is gone, you should notice your Motion Zone gray out.
- Your Motion Zone is now disabled. You can repeat this same process for each Motion Zone you would like to disable.
- To re-enable it again, click on the grayed-out Motion Zone and then click on the “Active” box to re-enable the zone. There will be an “X” in the “Active” box indicating the Motion Zone is active again.
My Motion Zones are active, but I am not receiving any alerts. What do I do?
If you are not receiving notifications for your motion alerts, try these steps below:
- Verify your camera is picking up motion.
- Review the Event History on the Dashboard to ensure that there is a record for the motion that took place during the time of the motion.
- If there is no record, this means your Ring device didn’t capture an event during that time.
- Double-check Motion Settings using the above guide and ensure your Motion Zones are correctly drawn and the Motion Sensitivity slider is properly set.
- Verify there is no Motion Schedule enabled during the time of the event.
- You will see a clock icon next to your Ring device on the dashboard of the Ring app if there is an active Motion Schedule set to the current time.
- If neither of those work, then it is likely a setting on your mobile device. Check out this guide, depending on the type of device you have:
I keep receiving false notifications from my Ring device when nothing is there. What can I do?
- Check your Motion Zones to see if there is anything that can trigger a motion.
- Is your device set to “All Objects”? If so, there is likely something within the Motion Zone triggering the motion. This can be (but is not limited to) cars, moving brush, sunlight coming into the video, and shadows moving.
- Try adjusting your Motion Zones or setting your Motion Sensitivity slider to “People Only.”
- Remember - “People Only” looks for shapes that look like humans, specifically the head and shoulders region.
My Ring device is facing a window. Does that affect the motion detection?
Windows generally block heat sources, which means when the Ring device uses PIR (Passive Infrared) to detect motion, the Ring device will not be able to detect the motion through a window. There are a couple scenarios when this can happen:
- During the day, your powered Ring device uses Advanced Motion Detection, which is when the camera “looks” for changes physically in the environment. The Ring device should be able to see through a window during the day.
- At night, your powered Ring device still uses Advanced Motion Detection but also uses PIR(Passive Infrared) to verify the motion. Since windows generally block heat sources, your Ring device will likely not be able to “see” through a window at night.