The following articles answers common questions about Motion Detection as it is used in Ring Powered Devices.
Does motion detection at night work the same as during the day?
- No, motion detection at night is slightly different:
- Think of it like a checks-and-balances system for the device. For example, if the Advanced Motion Detection sees a lighting change (or something that may not be motion), the PIR detector checks to see if it was something with a heat signature moving around, as opposed to a mere change in lighting.
- During the day, your powered Ring device uses Advanced Motion Detection to actively look for objects within the defined Motion Zones you set.
- During the night, the object that the motion is looking for might be hard to see because of the lighting conditions. Due to this, the powered Ring device also has a Passive Infrared (PIR) Sensor to help it. The powered Ring device will see the object, then verify the object is really a motion by checking the PIR Sensor to verify it is real.
How far out does motion detection go?
The motion detection on powered Ring devices can detect up to 30 feet from the camera.
How do I temporarily disable motion completely?
If you would like to disable motions completely, please follow these steps:
- Open the Ring application
- Tap the three lines on the top left of the Dashboard.
- Tap Devices.
- Select the device you want to adjust.
- Tap Motion Settings from the list of options at the bottom of the app.
- Tap Motion Zones.
- Tap the Motion Zone you would like to disable.
- Tap Continue.
- Follow the prompts in the Ring app to Save the setting.
- To re-enable a motion go to the Motion Settings and tap on a zone to activate it again. Then, follow the prompts to save the change.
My Motion Zones are active, but I am not receiving any alerts. What do I do?
If you are not receiving notifications for your motion alerts, try these steps below:
- Verify your camera is picking up motion.
- Review the Event History on the Dashboard to ensure that there is a record for the motion that took place during the time of the motion.
- If there is no record, this means your Ring device didn’t capture an event during that time.
- Double-check Motion Settings using the above guide and ensure your Motion Zones are correctly drawn and the Motion Sensitivity slider is properly set.
- Make sure your device is connected to wifi in the Device Health section of the Ring app.
- Verify there is no Motion Schedule enabled during the time of the event.
- You will see a clock icon next to your Ring device on the dashboard of the Ring app if there is an active Motion Schedule set to the current time.
- If the above-mentioned options don't work, check your device settings:
I keep receiving false notifications from my Ring device when nothing is there. What can I do?
- Check your Motion Zones to see if there is anything that can trigger a motion.
- Remember - People Only Mode looks for shapes that look like humans, specifically the head and shoulders region.
- Is your device is not set up for People Only Mode, there is likely something within the Motion Zone triggering the motion. This could be a car, moving bush, sunlight coming into the video, or shadows moving.
- Try adjusting your Motion Zones or setting your Motion Sensitivity slider to People Only.
My Ring device is facing a window. Does that affect the motion detection?
Windows generally block heat sources, which means when the Ring device uses PIR (Passive Infrared) to detect motion, the Ring device will not be able to detect the motion through a window. There are a couple scenarios when this can happen:
- During the day, your powered Ring device uses Advanced Motion Detection, which is when the camera looks for changes physically in the environment. The Ring device should be able to see through a window during the day.
- At night, your powered Ring device still uses Advanced Motion Detection but also uses Passive Infrared (PIR) to verify the motion. Since windows block heat sources, your Ring device will not be able to accurately view or record through a window at night.