Top Questions About Ring’s Return Policy

Ring offers a 30-day refund policy from the date you receive your order to request a full refund. Here are some resources to help you with your return from our Customer Support Team.

How do I return a Ring Product?

For order numbers starting with 001 (example: 001-1234567), you can begin the return process by visiting http://returns.narvar.com/ring/returns. Tip: you can find your order number in the body and the subject of your Ring order confirmation email. Search the email subject “Confirming Your Ring Order” in your inbox.

For order numbers starting with 004 (example: 004-1234567), please contact our Customer Support Team at 1-800-656-1918.

Once completed, you will be able to print a ground shipping return label along with instructions on how to pack up and return your Ring products.

How do I return multiple Ring products or Ring bundles?

We recommend calling our Customer Support Team at 1-800-656-1918 to help better assist you with your return. Here are a few popular examples of Ring bundles: Ring Alarm 14-Piece Kit plus Echo Dot or a Ring Doorbell with Chime Pro.

Does it cost anything to return my Ring product?

No, there is no charge for returns that are within the 30-day refund time period. 

Can I track my return?

Yes. After completing the return process, you will receive a confirmation email. There is a tracking link in the email you can use to track your package.

Learn more about checking your order status.

Can I return a Ring product that I purchased on Amazon or at retail?

No. This return process can only be used for products purchased through Ring.com. Products purchased through other outlets must be returned using those outlets' return procedures.

How will I get my refund?

Once we receive your product(s), the full amount of the returned devices will be refunded to the original payment source used within 7 to 10 business days.

Where do these return policies apply?

These policies only apply within the United States. 

Shipping and Returns – International

If you are not in the United States, you can see Ring’s international Shipping and Return policies at the following addresses:

UK

• Please review the Delivery & Return policies for UK here:
• https://en-uk.ring.com/pages/delivery-and-returns
  
  

Nordics (Sweden, Denmark, Finland)

• Please review the Delivery & Return policies for Sweden, Denmark, and Finland here:
• https://se-en.ring.com/pages/delivery-and-returns
  
  

Australia

• Please review the Delivery & Return policies for Australia here:
• https://au-en.ring.com/pages/delivery-and-returns
  
  

New Zealand

• Please review the Delivery & Return policies for New Zealand here:
• https://nz-en.ring.com/pages/delivery-and-returns
  
  

Rest of Europe

• Please review the Delivery & Return policies for the rest of Europe here:
• https://eu.ring.com/pages/delivery-and-returns
  
  

If my country is not in the previous list of countries can I still order Ring products?

Unfortunately, we only ship to the countries mentioned below:

• United States
• Canada
• Austria
• Belgium
• Bulgaria
• Croatia
• Cyprus
• Czech Republic
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Iceland
• Ireland
• Italy
• Latvia
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Norway
• Poland
• Portugal
• Romania
• Saudi Arabia
• Slovakia
• Slovenia
• South Africa
• Spain
• Sweden
• United Arab Emirates
• United Kingdom
• Australia
• New Zealand