Ring Protect Basic Plan Information

The Ring Protect Basic Plan is an optional plan that covers monitoring and video recording services for Ring devices.

With Ring Protect Basic you'll be able to save Ring videos for a reasonable price. This lets you check out alerts at your convenience even if you miss one and makes sure that your home is always protected.

Note: At least one Ring device is required to be installed on the Ring app in order to use Ring recording services.

How do I subscribe to the Ring Protect Plan?

What are the features of the Ring Protect Plan?

The following chart lists the features that come with The Ring Protect Basic Plan:

  Protect Basic Plan Free
Motion-activated notifications
Real time video with Live View
Two way talk
Theft Protection 1
Video history for 60 days 2  
Video saving and sharing  
Snapshot capture 3  

1. Terms and conditions apply. Learn more about Theft protection here.

2. Your Ring videos are stored in the cloud for up to 60 days, unless you manually change the storage time. Storage is for 30 days if your address is in one of the following countries:

Andorra, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK.

To keep important videos beyond that time, download them to your PC or mobile device. You may do this from the Ring app or by going to Ring.com and logging into your account

3. Ring takes recurring photo snapshots throughout the day so you can see what is happening between motion-activated events (videos) in your event history timeline. These photos are stored in your account for up to seven days. To keep important photos beyond seven days, download them to your PC or mobile device.

How long can I access recorded videos under the Ring Protect Basic Plan?

Your Ring videos are stored in the cloud for up to 60 days, unless your address is in one of the countries listed below, in which case the storage period is for up to 30 days:

Andorra, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK.

To keep important videos beyond that time, download them to your PC or mobile device. You may do this from the Ring app or by going here.

Do I have to subscribe to the Ring Protect Basic Plan?

No. The Ring Protect Plan subscription is completely optional. If you do not have the Ring Protect Plan at all, you will still be able to view the camera live, as well as receive notifications for events. You will not be able to access recorded videos without a Ring Protect Plan.

Is there a free trial for the Ring Protect Basic Plan?

No, the Ring Protect Basic Plan does not offer a free trial. However, once you activate your new Ring product, you begin a 30-day trial for Ring Protect Plus. 

Note: Other retailers may offer promotions that extend the 30-day trial.

Does the Ring Protect Basic Plan require any contracts or long-term commitments?

No. You can choose to cancel your subscription at any time.

Do I have to pay for coverage of extra Ring Devices? 

Yes. A Basic plan is only good for coverage of one device. It will cost more to add additional devices to your Basic plan. 

Do I have to pay for extra tablets, phones, or computers connected to a Ring device?

No. You can connect as many phones or tablets as you wish to a single Ring device.

What will happen to my recordings if I don't subscribe?

If you do not subscribe to a Ring Protect Plan by the end of the trial, all recorded videos will be erased and new events will not be stored, You can still receive Ring and Motion Alerts to your mobile device, as well as view Live View on demand on your Ring products without a subscription.

If I don’t sign up for Ring Protect Plan, will I still get alerts?

Yes. You'll still get real-time alerts when visitors ring your doorbell or trigger the Motion
Sensors or if one of your alarm sensors is triggered.

 

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