Changing your Payment Method, Updating or Canceling your Ring Protect Plan

Ring Protect is an optional subscription that covers video recording services for Ring devices. In addition, the Ring Protect Pro plan covers professional monitoring if you have a Ring Alarm or Ring Alarm Pro. All subscription plans can be paid monthly or yearly.

  • Ring Protect Basic covers individual devices.
  • Ring Protect Plus covers all devices at one location.
  • Ring Protect Pro covers all devices at one location, plus a Ring Alarm or Ring Alarm Pro device.

Updating your payment method

You can update your payment method for your subscription from ring.com. Please note, updating payment method is not supported on the Ring app at this time.

To update your payment method:

  1. Go to ring.com and log into your account.
    • Verify your account using Two-Step Verification. You'll receive a verification code by email or text message, depending on how your account was set up.
  2. From your Dashboard, go to Account > Manage Account.
  3. Next to My Payment Method, select Update.
  4. Select Replace Payment Method and follow the on-screen prompts.

Refund Policies

If you are eligible for a refund, the refund amount will automatically go back onto the original card (if available) within 3-5 business days. You will be refunded a prorated amount, based on how much time you have left in your Ring Protect plan at the time of cancellation.

If you no longer have the debit or credit card that was on the Ring account, please contact your financial institution to find out how you will receive your refund.

Annual Plans

If you cancel your annual Ring Protect plan at any time during your subscription period, your annual plan will be prorated over 12 months. Accordingly, you will be responsible for the monthly subscription fee (i.e., fee for the monthly subscription plan) for each month of your annual subscription period prior to your cancellation.

If you cancel after a new month of your annual plan has already started, you will be charged for the entire month's subscription fee. You will be eligible for a refund or credit of the remainder of your annual subscription fee (minus any credits applied or partial refunds issued).

Monthly Plans

If you cancel your monthly Ring Protect plan at any time during your subscription period, your monthly plan will be prorated over for the remaining days.

  • If you no longer have the debit or credit card that was on the Ring account, please contact your financial institution to find out how you will receive your refund.
  • If you paid with SEPA and it has been more than 180 days since your payment, please contact Ring Customer Support

Cancelling your Ring Protect plan

You can cancel your Ring Protect plan in your account on ring.com.

When you cancel your Ring Protect plan, you will lose access to all the stored videos in your account. If you want to save any videos, you must download or save them before you cancel your Ring Protect plan.

To cancel your plan:

  1. Go to ring.com and log into your account.
    • Verify your account using Two-Step Verification. You'll receive a verification code by email or text message, depending on how your account was set up.
  2. Select your existing plan on the left.
  3. Select Cancel Plan.
  4. Choose reason for cancellation.
  5. Choose when to cancel plan.
    • You can cancel now or at the end of your billing cycle.
  6. Confirm cancellation.

Frequently asked questions

The following questions offer information about changing your payment method, updating or canceling your Ring Protect Plan.

How do I add a new device to an existing plan?
You can have more than one device to a Ring Protect Plus or Pro Plan.

  1. Select Unsubscribed Devices to view list of devices that aren’t covered by a plan.
  2. Select Subscribe.
  3. Choose a location.
  4. Choose a plan.
    • If you select a Basic plan, you will need to select the device(s) to cover on the next page.
    • If you select a Plus or Pro plan, you will see all eligible devices at the location being covered on the next page.
  5. Choose payment plan (monthly or annual)
  6. Review order.
  7. Enter payment information and check out

Will my plan be automatically renewed if it runs out?
Yes. As long as we have a valid credit card on file, you will be automatically renewed at the end of your subscription period. If your card on file is not valid, you will receive email notifications from us alerting you that your card needs to be updated.


What happens if I purchase a Ring Protect Plan during my 30-day trial and then cancel it during that same 30-day trial?
If you cancel a Ring Protect plan you have purchased during a trial, you will continue to enjoy the benefits of the Ring Protect trial (including video storage and retention) until your 30-day trial is over.


How do I upgrade my subscription to Plus or Pro?
You can upgrade your Ring Protect subscription from your Ring Account on ring.com.

  1. Go to ring.com and log into your account.
  2. From the menu bar, select Protect Plan.
  3. Under Upgrade Plan, select an option (Plus or Pro).
  4. Choose payment payment plan (monthly or annual).
  5. Review order.
  6. Enter payment information and check out.

If I upgrade from Ring Protect Basic yearly to Ring Protect Plus or Pro yearly, how will I be charged?
You will receive a prorated refund for any amount left on your Ring Protect Basic yearly plan(s). The Ring Protect Plus plan will be charged immediately and you will begin a new billing cycle. Once you have four or more Ring devices, the Ring Protect Plus Plan is more economical than covering each device individually with the Ring Protect Basic Plan. If you have a Ring Alarm or Ring Alarm Pro, we recommend upgrading to Protect Pro.

If I add a new device to my account and add another Ring Protect Basic yearly plan, how will I be charged?
When you add a new device to your account and get an additional Ring Protect Basic plan, you will be charged a prorated rate for the remaining difference in months between your new product's inception date and the old product's billing date (after the 30-day trial ends). This will get both products on the same billing cycle. Once the yearly plan billing date comes around again, both products will be charged for a year.

As an example:

  • Device A is subscribed on January 1, 2020 for $30; that means the next billing date is January 1, 2021.
  • Device B is subscribed on July 1, 2020 for a Basic yearly plan.
  • On July 1, 2020, you will pay $15 for Device B for the period from July 1, 2020 to January 1, 2021.
  • On January 1, 2021, you will be charged $60 for both devices and they both will renew on the same billing cycle going forward.


If I add a new device to my Ring Protect Plus or Pro account, how will I be charged?
If your Ring device is being added at the same location, it is automatically added to your Ring Protect Plus Plan coverage and there are no extra charges.* Ring Protect Plus covers all devices at a single location. If you are setting up a device at a separate location, you will have to pay for an additional Ring Protect Plan for the new location.


*If you have a Ring Alarm Pro and opt-in to Extra Data, additional charges may apply. Learn more about Backup Internet and Extra Data.

I just got a replacement device after troubleshooting with Ring, but my subscription and/or videos did not transfer over.

This process should be automatic as long as the old device was not deleted from your account before the new device was set up and the transfer took place. If the old Ring device has been deleted already, but the videos and/or the subscription did not transfer over, please Contact Us.

I just bought and installed a new Ring device to replace an old one. My old device had a plan. How do I get a plan on my new Ring device?
If you have the Ring Protect Plus or Pro Plan, your new device will automatically be included in your Ring Protect plan.

If you have the Ring Protect Basic Plan, you'll need to get a new plan for the new device. Your previous subscription is attached to the other device and the subscription and videos that are stored won't automatically transfer over to the new device.

First, go into your account and save or download any videos that you may want from your old device. After that, go into your Ring account at ring.com and cancel your plan so you can get a refund.

Note: If you are eligible for a refund, the refund amount will automatically go back onto the original card you used within 3-5 business days.

Note: If you no longer have the debit or credit card that was on the Ring account, please contact your financial institution to find out how you will receive your refund.

What happens if I purchase a Ring Protect Plan during my 30-day trial and then cancel it during that same 30-day trial?
You will continue to enjoy the benefits of the Ring Protect trial (including video storage and retention) until your 30-day trial is over.

How do I downgrade from Ring Protect Plus or Pro to Ring Protect Basic?
If you want to downgrade your Ring Protect plan, you must cancel your current plan and subscribe to the plan you want. Be sure to download any recordings that you want before you cancel your plan. Follow the instructions on this page to Cancel Your Ring Protect Plan, and then resubscribe.

You will get a refund for a prorated portion of the Ring Protect Plus or Pro plan if you are eligible for one. The refund will be credited to the original form of payment within 3-5 business days. The new Protect plan will be charged immediately and you will start a new billing cycle.

How do I upgrade, change, or cancel my Ring Protect Plan purchased through Amazon.com?
You can view subscription details, manage payment options, and cancel your subscription in
Your Memberships & Subscriptions within your Amazon account.

If I am a Shared User on a location, can I upgrade or change a Ring Protect Plan subscription?
No. Only the person designated as Owner of a location (address) can make changes to a Ring Protection Plan. The Owner is the person that originally installed the device on their mobile device.
Click here to learn more about Ring device Ownership and being a Shared User.

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