Ring Protect Plus Information

Ring Protect Plus is an optional plan that covers video recording and sharing for all Ring cameras or doorbells at one location and allows you to opt-in for 24/7 professional monitoring for Ring Alarm.

With Ring Protect Plus you'll be able to save up to 30 or 60 days (depending on location) of Ring videos and receive 24/7 professional monitoring for your Ring Alarm for a reasonable price.

The following article details some of the frequently asked questions concerning Ring Protect Plan Plus subscriptions as well as how to sign up for the service.

How do I subscribe to the Ring Protect Plan?

What are the features of the Ring Protect Plan?

The following chart lists the features that come with the Ring Protect Plus Plan:

  Protect Plus Plan Free
Motion- activated notifications
Real time video with Live View
Two way talk
Theft Protection 1

Video History for 60 days 2  
Video Saving and Sharing  
Snapshot Capture 3  
24/7 professional monitoring for Ring Alarm 4,5,8  
Cellular backup for Ring Alarm  
Extended Warranties for all devices 6  
10% off selected products at Ring.com 7  

1. Terms and conditions apply. Learn more about Theft protection here.

2. Your Ring videos are stored in the cloud for up to 60 days, unless you manually change the storage time. Storage is for 30 days if your address is in one of the following countries:

Andorra, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK.

To keep important videos beyond that time, download them to your PC or mobile device. You may do this from the Ring app or by going to Ring.com and logging into your account

3. Ring takes recurring photo snapshots throughout the day so you can see what is happening between motion-activated events (videos) in your event history timeline. These photos are stored in your account for up to seven days. To keep important photos beyond seven days, download them to your PC or mobile device.

4. Additional charges may apply in areas that require permits or guard response service for alarm verification.

5. Ring Alarm is available in select countries. The professional monitoring service is available only within the US (all 50 states, excluding American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the US Virgin Islands) and Canada (excluding Quebec). Assisted Monitoring is only available to ring Alarm users in the United Kingdom, Iceland and Ireland. 

6. For extended warranty coverage to apply to your Ring device, the device must be within its original warranty period when you subscribe to Ring Protect Plus. Once the original warranty expires, the device will be covered under Ring protect Plus until you discontinue your subscription. Non-Ring and other third-party devices are not eligible for the extended warranty.

7. The 10% discount on ring.com activates for Ring Protect Plus subscribers and those on the Ring Protect Plus trial. Shop eligible devices here. Terms and conditions apply. See Ring Protect Subscription Plans for more information.

8. You must have a Ring Alarm system to get 24/7 professional monitoring service for Ring Video Doorbells or Ring Security Cameras alone. 

How do I redeem my 10% discount?

You can redeem your 10% discount by following these steps:

  • Log in here.
  • Click on the Ring logo on the top left corner of the page to go back to the Home page.
  • Add your selection to your cart, and proceed to checkout.
  • You should see your 10% discount applied on the right side of the page, near the total.

Note: You must log in to your account before you add a device to the cart.

What are the terms of the 10% discount?

The following lists the terms of the 10% discount:

  • Must have a Ring Protect Plus trial or a paid Ring Protect Plus subscription at the time of purchase.
  • Discount does not apply retroactively.
  • Discount may not be combined or stacked with other offers or sale prices.
  • Discount is non-transferable.
  • Does not apply to Ring Assist, non-Ring products or Ring Protect Plan subscriptions.
  • Neighbors cannot subscribe to the plan and use the 10% discount in the same transaction.
    • Discount applies at the next login session from purchase.
    • To use the discount immediately, log out of your account and log back in
  • Must be logged into Ring.com to use the discount during checkout.
  • Discount not available at other retailers including Amazon.com.

How long can I access recorded videos under the Ring Protect Plus Plan?

Your Ring videos are stored in the cloud for up to 60 days, unless you manually change the storage time or your address is in one of the countries listed below, in which case the storage period is for up to 30 days.

Andorra, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK.

Do I have to subscribe to the Ring Protect Plus Plan?

No. The Ring Protect Plus Plan subscription is completely optional. If you do not have the Ring Protect Plan at all, you will still be able to view the camera live, as well as receive notifications for events. You will not be able to access recorded videos without a Ring Protect Plan.

Note: Ring Protect Plus Plan is required for Professional Monitoring if you have the Ring Alarm.

If I group my Ring devices into multiple locations, does my Ring Protect Plus Plan cover the devices in all of the locations, or do I need separate plans?

Ring Protect Plus is only good for one geographic location. Therefore if you have Ring devices registered in different locations (say your home and your place of business) you'll need a separate Ring Protect Plan for each group of devices.

If you want to learn about Ring Security Cameras, click here.

If you want to learn about Ring Doorbells, click here.

If you want to learn about Ring Smart Lighting, click here.

Is there a free trial for the Ring Protect Plus Plan?

Yes! Your 30-day trial subscription begins as soon as you activate your new Ring product.

Does the Ring Protect Plus Plan require any contracts or long-term commitments?

No. You can choose to cancel your subscription at any time.

Do I have to pay for extra tablets, phones, or computers connected to a Ring device?

No. You can connect as many phones or tablets as you wish to a single Ring device.

What will happen to my recordings if I don't subscribe?

If you do not subscribe to a Ring Protect Plan by the end of the trial, all recorded videos will be erased, new events will not be stored, and 24/7 Ring Alarm Professional Monitoring will cease.

You can still receive Ring and Motion Alerts to your mobile device, as well as view Live View on demand on your Ring products without a subscription.

If I don’t sign up for Ring Protect Plan, will I still get alerts?

Yes. You'll still get real-time alerts when visitors ring your doorbell or trigger the motion sensors or if one of your alarm sensors is triggered.

Does professional monitoring cover my Ring Doorbells and Security Cameras?

Professional monitoring is a service that can alert the authorities and call you when Ring Alarm detects a security threat. A Ring Alarm system and a Ring Protect Plus subscription are required in order to sign up for professional monitoring.

Professional monitoring doesn’t cover Ring Doorbells or Security Cameras, and the automated video alerts are not a part of professional monitoring.

If you have a Ring Protect Plus subscription, you will get 60-days of video storage for all Cameras at your location as an added benefit.

Click here for more information on Ring Alarm.

Will adding more sensors, keypads, or motion detectors affect the monthly fees for the Ring Protect Plus Plan?

No. You can connect as many devices (to the programmed maximum) as you wish to your Ring Alarm without it affecting your monthly or yearly fee.

 

Professional monitoring licenses are available at: ring.com/licenses.

 

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