Ring Protect Pro is an optional subscription that covers video recording services for Ring devices. The Ring Protect Pro Plan also allows you to get 24/7 Professional Monitoring,* Backup Internet, and more for your Ring Alarm or Ring Alarm Pro system (if it's available in your area), and gives you a 10% discount on select products on Ring.com (US, Canada, UK, EU, Australia or New Zealand) and Amazon.com (US only).
The following article details some of the frequently asked questions concerning the Ring Protect Pro plan and how it applies to Ring Alarm.
For Assisted Monitoring in Canada, go to this article.
Where is Professional Monitoring* Available?
The professional monitoring* service is available only within the U.S. (all 50 states, excluding American Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands) and Canada (excluding Quebec).
Does the Ring Protect Basic or Plus Plan Cover 24/7 Professional Monitoring?*
No, only the Ring Protect Pro Plan includes 24/7 professional monitoring.* To have professional monitoring,* you must have a Ring Alarm or Ring Alarm Pro system. Professional monitoring* is not available for Ring security cameras and doorbells without Ring Alarm.
Do I Have to Subscribe to the Ring Protect Pro Plan to Use My Ring Alarm?
No, you will still be able to use and self-monitor your Ring Alarm. However, 24/7 professional monitoring* is not included if you do not have the Ring Protect Pro plan.
Will my 10% discount from the Ring Protect Pro Plan apply to the Ring Alarm?
You can see a list products eligible for the 10% Ring Protect discount here. Discount applies to Ring Protect Basic, Plus and Pro subscribers. Customers on a free Ring Protect Trial are also eligible for the 10% discount. Terms and conditions apply.
I just purchased a Ring Alarm system and I already had a Ring Protect Pro Plan. Does my plan now cover the 24/7 monitoring plan for the new Ring Alarm system?
Yes! You will have the option to enroll in Ring Alarm professional monitoring* at no additional charge. You can set up professional monitoring* using the Ring app or by logging into your account at Ring.com. Click here for more information.
* A compatible Ring Protect subscription is required to enroll in the Ring Alarm professional monitoring service. Professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for commercial properties. See Ring alarm licenses at: ring.com/licenses (http://ring.com/licenses). Additional permit or false alarm fees may apply depending on your local jurisdiction. Additional charges may apply in areas that require permits or guard response service for alarm verification.
