Test Your Wifi Connections

One of the most important measurements in your Ring security network is the strength of your wifi signal. Since every element of your system uses wifi to communicate with every other element of your system, it’s important to get as strong a signal as possible. Your Ring App will run a special connectivity test when you set up a new device, but you can run this test manually at any time yourself to see if a bad wifi connection is responsible for problems with a device.

Running the connectivity test

To run the connectivity test, follow these instructions:

  • Open your Ring app on your mobile device.
  • Tap the device you wish to check.
  • Tap the Device Health panel.
  • Tap the Connectivity Test tile to run the connectivity test.

The test will run automatically and present you with the following results:

Device to Cloud: This result measures the strength of your device’s connection to the wifi cloud. Problems here will result in the need to adjust your Ring device in some way.

Possible Results:

Red: Multiple Factors may be preventing your device from establishing a strong connection. This will result in long load times or inability to access Live View.

Yellow: There may be a couple of issues affecting your device connection. This may result in long video load times.

Green: Success: You have a strong signal. If you ever experience issues, you can always come back and we can help you troubleshoot. Enjoy using your Ring device.

Phone to Cloud: This result measures the strength of your phone’s wifi connection to the internet. Sometimes connections that are strong enough for other mobile functions will be too weak and cause problems with your Ring app.

Possible Results

Red: Looks like your phone is having trouble connecting to your Device. Make sure you have a strong connection to your wireless network or try connecting to wifi.

Yellow: Looks like your phone's connection is a little weak. Try to connect to wifi.

Green: Success: You have a strong signal. If you ever experience issues, you can always come back and we can help you troubleshoot. Enjoy using your Ring device.

More Wifi Resources

If you are having wifi trouble, the following Help Center articles will help you understand more about wifi and offer possible solutions:

How to Make Wifi Work for You

Understanding RSSI Values and Wireless Signal Strength

Ring’s Wifi Network help

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