Fixing Your Smoke & CO Listener

If your Smoke & CO Listener* is offline, your Ring Alarm cannot provide professional monitoring* for smoke, fire, and carbon monoxide until the device is back online.

 

To restore your professional fire monitoring,* try the following recommendations until your device is working properly:

  • Press the button on the Smoke & CO Listener*
  • Open and close the Smoke & CO Listener* to see if your Ring Alarm restores it.
  • Replace the battery.
  • Check that your Range Extender is plugged in and working.
Note: Your smoke/fire and carbon monoxide detectors are not affected if your Smoke & CO Listener* goes offline and should still sound an alarm if there is an immediate threat.
* A compatible Ring Protect subscription is required to enroll in the Ring Alarm professional monitoring service. Professional monitoring service is available only within the U.S. (all 50 states, but not U.S. territories) and in Canada (excluding Quebec). Ring does not own its own professional monitoring center. Smoke and carbon monoxide monitoring is not available for commercial properties. See Ring Alarm licenses at: https://www.ring.com/licenses.

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