Almost all Ring products use wifi (wireless networking) to connect to the internet. Wifi is useful, but does have limits. If you ever have problems with Live View, a poor device connection, or are missing notifications, keep these factors in mind:
Wifi signals are weakened by obstructions.
Walls, floors, furniture, and appliances all block wifi signals. To improve performance, try the following suggestions:
- If your wifi router is inside a cabinet, closet, or hidden by furniture, move it out into the open, at least six inches from any wall.
- Move your wifi router to a room that is closer to your Ring products, if possible.
- Add a Ring Chime Pro or a mesh networking system to extend your wifi network.
Wifi can travel quite far, but it has limits.
Even with the best wifi router and minimal obstructions, wifi signals get weaker as they travel. If your router is far away from your Ring products, consider moving it closer, or add a Ring Chime Pro or a mesh networking system to extend your wifi network.
Wifi can handle a lot of traffic, but it has limits.
If many devices are connected to your wifi network (such as phones, computers, or TVs), they may slow your connection enough to affect your Ring products. To free up your wifi network, disconnect devices you seldom use, and connect heavy-use devices using Ethernet, when available.
Wifi technology is always improving. Is your router up-to-date?
As phones, computers, and other devices improve, they demand more from your wifi router. Some older routers (more than a few years old) don’t work as well when supporting multiple modern devices.
If you suspect your wifi router may be in need of an upgrade, contact your internet service provider for options.