Most Ring products use Wi-Fi (wireless networking) to connect to the internet. Wi-Fi is very useful, but it does have limits. So, if you ever have issues with Live View, poor connection, or missing notifications, keep these factors in mind:
Wi-Fi signals are weakened by obstructions.
Walls, floors, furniture, and appliances all block Wi-Fi signals. To improve performance, try the following suggestions:
- If your Wi-Fi router is inside a cabinet or hidden by furniture, move it out into the open, at least six inches from any wall.
- Move your Wi-Fi router to a room that is closer to your Ring products, if possible.
- Add a Ring Chime Pro or a mesh networking system to extend your Wi-Fi network.
Wi-Fi can travel quite far, but it has limits.
Even with the best Wi-Fi router and minimal obstructions, Wi-Fi signals get weaker as they travel. If your router is far away from your Ring products, consider moving it closer, or add a Ring Chime Pro or a mesh networking system to extend your Wi-Fi network.
Wi-Fi can handle a lot of traffic, but it has limits.
If many devices are connected to your Wi-Fi network (such as phones, computers, or TVs), they may slow your connection enough to affect your Ring products. To free up your Wi-Fi network, disconnect devices you seldom use, and connect heavy-use devices using Ethernet, when available.
Wi-Fi technology is always improving. Is your router up-to-date?
As phones, computers, and other devices improve, they demand more from your Wi-Fi router. Some older routers (more than a few years old) don’t work as well when supporting multiple modern devices.
If you suspect your Wi-Fi router may be in need of an upgrade, contact your internet service provider for options.
For more information on improving Wi-Fi performance, see this article.