What are my shipping options? Do you offer overnight or expedited shipping?
All domestic orders are shipped at no cost to you via Ground Delivery. This generally takes four to five business days from the time the order is processed.
Orders under $48.99 ground shipped will be charged $3.99. Orders over $49.00 will get free ground shipping. Order subtotal must be minimum $49.00 to qualify for free shipping.
You may also choose Overnight delivery for $20 or 2-Day delivery for $12.
Note: All orders placed prior to 12 PM Pacific Time will ship the same business day. Orders placed after 12 PM, Pacific Time, will ship no later than the following business day.
All Canadian orders are shipped at no cost you via International Economy, which generally takes five to seven days.
Replacements or exchanges may require an extra 24-48 hours processing time.
When will my order ship?
Orders are shipped Monday through Friday. All domestic orders placed through Ring.com before 12 PM Pacific Time will be shipped the same day. All orders placed after 12 PM will be shipped the following business day.
When will I receive my order if I select Overnight Delivery on Thursday afternoon or Friday?
If you place an order after 12 PM Pacific Time on a Thursday and choose the Overnight option during checkout, your order will be shipped on Friday and arrive on Monday. If you place an order after 12 PM Pacific Time on a Friday, it will ship on Monday and arrive on Tuesday.
Click here to learn more about tracking your order.
Can I cancel my order/change a delivery address?
Contact customer service by clicking on the chat bubble on this page within 30 minutes of placing your order to cancel it or change the delivery address.
After 30 minutes, cancellations are no longer possible as your order will already have been sent to our fulfillment center. You will have to wait until the item is delivered and then return it for a full refund.
Click here to learn about returning an order.
Can I add or remove items from an existing order?
Unfortunately, we cannot modify an order once it has been placed. We offer a 30-day no-questions-asked return policy if you'd like to return any unwanted products once they've been delivered.
Where do these shipping policies apply?
These policies only apply within the United States. If you are not in the United States, you can see Ring’s international Shipping and Return policies at the following addresses:
Shipping and Returns - International
UK
Please review the Delivery & Return policies for UK here:
https://en-uk.ring.com/pages/delivery-and-returns
Nordics (Sweden, Denmark, Finland)
Please review the Delivery & Return policies for Sweden, Denmark, and Finland here:
https://se-en.ring.com/pages/delivery-and-returns
Oceania
Please review the Delivery & Return policies for Australia here:
https://au-en.ring.com/pages/delivery-and-returns
Please review the Delivery & Return policies for New Zealand here:
https://nz-en.ring.com/pages/delivery-and-returns
Rest of Europe
Please review the Delivery & Return policies for the rest of Europe here:
https://eu.ring.com/pages/delivery-and-returns
Rest of the World
If my country is not in the previous list of countries can I still order Ring products?
Unfortunately, we only ship to the countries mentioned below:
United States
Canada
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Saudi Arabia
Slovakia
Slovenia
South Africa
Spain
Sweden
United Arab Emirates
United Kingdom
Australia
New Zealand
If you are an existing neighbor in one of the countries not listed above, Ring will continue to offer support and honor the terms of all warranties.
