Two-Way Communication with Amazon Echo Devices

You can initiate two-way communication through Amazon Alexas with compatible Echo and Fire TV devices to any Ring video doorbell or security camera.

Frequently Asked Questions

Which Ring and Amazon products support two-way communication?

Two-way communication is supported on all Echo Smart Speakers (like Echo Dot), Smart Displays (like Echo Show), and compatible Fire TV devices. Any Ring doorbell or security camera can be configured for two-way communication.

How do I start using two-way communication?

To use two-way communication:

1. Say "Alexa, answer [camera or doorbell name]" or "Alexa, talk to [camera or doorbell name]."
2. Say, "Alexa, show me [camera or doorbell name]." If you want to speak, unmute the mic to start a conversation.

Where is this feature available?

Two-way communication is currently available in the United States, the United Kingdom, Germany, France, Italy, Spain, Australia, Canada, and Mexico. When the feature is available in other areas, Ring will announce it through Ring.com and on the Ring Skill description.

What can I say to my Alexa-enabled device to start two-way communication?

• Alexa, talk to [Ring Device Name].
• Alexa, talk to the person at the [Ring Device Name].
• Alexa, can I talk to the person at my [Ring Device Name]?
• Alexa, please call [Ring Device Name].
• Alexa, answer [Ring Device Name].
• Alexa, speak to the [Ring Device Name].
• Alexa, I want to talk through [Ring Device Name].
• Alexa, begin the call with [Ring Device Name].
• Alexa, get the call going with [Ring Device Name].
• Alexa, make a call to [Ring Device Name].
• Alexa, respond to [Ring Device Name].

What can I say to my Alexa-enabled device to end a conversation?

• Alexa, stop.
• Alexa, stop the communication.
• Alexa, end.
• Alexa, exit.

How can I zoom in/out using my Echo Spot?

• Alexa, zoom in. 
• Alexa, zoom out.

The above commands only work on Echo Spot devices.

Can I use the Alexa app for two-way communication?

No. To use two-way communication with a Ring device through a mobile device, you will have to use the Ring app.

To download the Ring app, tap here.

My Alexa can't connect to my Ring camera or doorbell. What do I do?

If your Alexa-enabled device is unable to connect to Live View, please follow these steps to troubleshoot your device. 

To make sure Live View is enabled on your device in the Ring app:

1. Open the Ring app to the main dashboard.

2. Tap more (•••) on the camera you want to access.

3. Tap your device's Settings.

4. Tap

   Video Settings

   .
5. Make sure

   Live View

   is enabled.

To make sure Live View is working for your device in the Ring app:

1. Open the Ring app to the main dashboard.
2. Tap on the device you are testing.
3. Tap

   Live View

   to make sure it's working.

To enable your device in the Alexa app on your mobile phone:

1. Open the

   Alexa app

   .
2. Tap

   Devices.
3. Tap 

   Settings.
4. Tap your Ring device.
5. Make sure the device is enabled.

To enable your Ring device in the Alexa app on your mobile phone:

1. Open

   Alexa

   . On the left side, tap the

   menu

   (≡).
2. Tap

   Skills & Games

   .
3. On the next screen, search for

   Ring

   using the search bar.
4. After you've found Ring, tap the

   Enable

   button.
5. Next, Alexa will ask you to sign in to your Ring account. This will link your Ring account to your Alexa account. After signing in, you'll be asked to discover devices.
6. Tap

   Discover Devices

   . All of your Ring devices should appear and automatically connect to Alexa.

If you don't want Alexa to integrate with a Ring device, tap Forget on the right side.