Two-Way communication through Amazon Echo devices

You can initiate two-way communication through compatible Echo devices and compatible Fire TV devices to any Ring doorbell or security camera. The following article will answer frequently asked questions about using two-way communication through the Amazon Echo and Ring.

Click here for information on integrating the Amazon Echo with your Ring devices. 

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Which Ring and Amazon products support two-way communication?
How do I start using two-way communication?
Where is this feature available?
What do I say to my Alexa-enabled device to start a two-way communication?
What do I say to my Alexa-enabled device to end a conversation?
How do I zoom in/out using my Echo Spot?
Can I disable two-way communication?
Can I use the Alexa app for two-way communication?
My Alexa is unable to connect to my front door.

Which Ring and Amazon products support two-way communication?
Two-way communication is supported on all Echo Smart Speakers (like Echo Dot) and Smart Displays (like Echo Show) and compatible Fire TV devices. Any Ring doorbell or security camera can be configured for two-way communication.

How do I start using two-way communication?
To start using two-way communication, just say "Alexa, answer [camera or doorbell name]" or "Alexa, talk to [camera or doorbell name]."

You can also enter a Live View by saying "Alexa, show me [camera or doorbell name]." If you wish to speak, you can unmute that mic to start a conversation.

Where is this feature available?
Two-way communication is currently available in the United States, the United Kingdom, Germany, France, Italy, Spain, Australia, Canada, and Mexico. When the feature is available in other areas, Ring will announce it through Ring.com and on Ring Skill description

What do I say to my Alexa-enabled device to start a two-way communication?

  • Alexa, talk to [Ring Device Name].
  • Alexa, talk to the person at the [Ring Device Name].
  • Alexa, can I talk to the person at my [Ring Device Name].
  • Alexa, please call [Ring Device Name].
  • Alexa, answer [Ring Device Name].
  • Alexa, speak to the [Ring Device Name].
  • Alexa, I wanna talk through [Ring Device Name].
  • Alexa, begin the call with [Ring Device Name].
  • Alexa, get the call going with [Ring Device Name].
  • Alexa, make a call to [Ring Device Name].
  • Alexa, respond to [Ring Device Name].

What do I say to my Alexa-enabled device to end a conversation?

  • Alexa, stop.
  • Alexa, stop the communication.
  • Alexa, end.
  • Alexa, exit.

How do I zoom in/out using my Echo Spot?

  • Alexa, zoom in. 
  • Alexa, zoom out.

Note: These commands only work on an Echo Spot device.

Can I disable two-way communication?
Yes. You can say "Alexa, show me the [camera or doorbell name]" which will show you the front door without turning the microphone on. You can also disable two-way communication by pressing the mic button during Live View on an Echo Show or Echo Spot.

Can I use the Alexa app for two-way communication?
No. In order to use two-way communication with a Ring device through a mobile device, you will have to use the Ring app.

My Alexa is unable to connect to my front door.
If your Alexa-enabled device is unable to connect to Live View please follow these steps to troubleshoot your device.

  • Make sure Live View is enabled on your device:
    • Open your Ring app.
    • Tap the three-lined icon in the upper-left corner to open the side menu.
    • Tap Devices.
    • Tap your device.
    • Tap Device Settings
    • Tap Video Settings.
    • Make sure Live View option is enabled.
  • Make sure Live View works for your device on the Ring app:
    • Open your Ring app.
    • Tap the three-lined icon in the upper-left corner to open the side menu.
    • Tap Devices.
    • Tap your device.
    • Tap Live View and make sure Live View in working.
  • Make sure the device is enabled in the Alexa App on your mobile phone:
    • Open your Alexa app
    • Tap Devices.
    • Tap Settings.
    • Tap your Ring device.
    • Make sure the device is enabled.
  • Enable your Ring device in the Alexa app on your mobile phone:
    • Open Alexa. In the upper lefthand corner, you'll see three horizontal bars. Tap them. 
    • In the menu that appears, tap Skills & Games.
    • On the next screen, search for Ring in the search box. 
    • After you've found Ring, tap the "enable" button.
    • Next, Alexa will ask you to sign in to your Ring account. Doing so will link your Ring account to your Alexa account.
    • After signing in, you'll be asked to discover devices. Tap the Discover Devices button. All of your Ring devices should appear and be connected to Alexa automatically. If you don't want Alexa to integrate with a particular Ring device, simply tap Forget on the right side. 

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