As of October 26, 2018, the Ring Alarm and it’s professional monitoring services are available in Canada! Ring welcomes our new Canadian neighbors and pledges to give them the same superior quality and service our products are known for. The following article answers many of the frequently asked questions about Ring Alarm and Ring services in Canada.
Will Ring Alarm and professional monitoring services be available in my province or town?
Yes. With the exception of Quebec, Ring Alarm products and related services will be available in every Canadian province and be usable in any town in the country.
Where are Ring Alarm products available in Canada?
Ring Alarm is available on Ring.com, Bestbuy.com, and at Best Buy retail stores.
Does "Ring Alarm services" include professional monitoring for my Ring Alarm system?
Yes. With the exception of Quebec, Ring is fully licensed to provide professional monitoring services for Ring Alarm systems in Canada. Professional monitoring services are available as a feature for neighbors who are subscribed to the Ring Protect Plus plan.
Do I have to sign up for the Ring Protect Plus plan?
No. The Ring Protect Plus plan is completely optional and may be canceled at any time. However, without a Ring Protect Plus plan, your Ring Alarm System will only send alerts to your smartphone and/or email and will not call authorities. In addition, without a Protect plan, Ring videos will not be recorded and saved to your account and you will only be able to view your camera’s live video feed.
What is "professional monitoring" and why do I want it for my Ring Alarm system?
Home security systems can be monitored in two different ways. The first is "self-monitoring." When self-monitored, your Ring Alarm will monitor all of your sensors and motion detectors as usual and in the case that they are tripped, will sound an alarm and send all users a notification. There is no professional monitoring or dispatch. The uUsers will have to decide how to react to any sort of alarm and, if necessary, alert authorities.
The other way to monitor your system is through professional monitoring. This means that a professional monitoring center is actively watching for alarm signals from your home. If your system’s alarm goes off, the monitoring center will call you to make sure everything is OK. If it isn't - if you or any of your emergency contacts don't answer the phone or provide an incorrect Verbal Password - they'll dispatch emergency responders to your address.
Do I need a license or permit to use a Ring Alarm in Canada?
As in the United States, the laws concerning necessary permits or licenses vary from province to province and town to town. The best way to learn about the permit or license requirements in your area is to reach out to your local law enforcement or municipal government.