These guidelines are intended for use by law enforcement when seeking information from Ring LLC, or its subsidiaries (“Ring”).
Required Legal Process
Ring does not disclose user information in response to government demands (i.e., legally valid and binding requests for information from law enforcement agencies such as search warrants, subpoenas and court orders) unless we're required to comply and it is properly served on us. Ring objects to legal requests it determines to be overbroad or inappropriate. For example, Ring would object to a subpoena requesting a list of all Ring device locations in a city. Ring rejects requests that do not provide sufficient information to locate responsive records.
Ring distinguishes between content and non-content information. We do not produce content information in response to subpoenas. We may produce non-content and content information in response to valid and binding search warrants. Requests and questions should be sent through the Amazon Law Enforcement Tracker.
“Non-content” means user information such as name, address, email address, billing information, date of account creation, and certain purchase history and service usage information.
“Content” means the content of data files stored in a user’s account such as videos and recordings of customer service calls.
Ring has access to videos captured by a Ring device only if the user has a current Ring Protect subscription (including a free trial) that was in place at the time of the event. The subscription enables customers to set the retention period for their Ring device video recordings. Ring retains such videos in accordance with the retention period set by the customer. Tap for more details about customer video retention.
Customers can share videos by accessing their Ring account, either through the Ring app, or Ring.com. On Ring.com, customers have the option to share multiple videos. Tap for more information on this process.
Requests from Non-U.S. Law Enforcement
Non-U.S. law enforcement seeking to obtain data from Ring must work through the available legal and diplomatic channels in its jurisdiction, including through bi-lateral or multi-lateral legal assistance treaties (“MLATs”) or letters rogatory processes. Such international requests may be made to the U.S. Department of Justice Office of International Affairs.
Methods of Service
Ring does not accept service of subpoenas, search warrants, or other legal process except through the Amazon Law Enforcement Request Tracker ("ALERT"). An individual account can be created here. Legal process must be served by uploading the appropriate documentation through ALERT.
All EU and UK Law Enforcement must submit through the European Amazon Law Enforcement Tracker.
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Please note that it can take at least two business days to authenticate professional credentials before ALERT can be used to submit legal process. If you experience technical difficulties with ALERT, please contact our dedicated ALERT support team at email@example.com.
Preservation: Upon receipt of a lawful and binding request Ring will preserve requested information for up to 90 days unless Ring receives a preservation extension, in which case the information will be preserved for an additional 90 days (for a total of up to 180 days). Please note that the preservation process may be rejected if the data to be preserved is not clearly specified and/or the details required to locate the data are not provided.
Notification: Unless Ring is prohibited from doing so or has clear indication of illegal conduct in connection with the use of Ring products or services, Ring notifies users before disclosing user information.
Emergencies: Ring reserves the right to respond immediately to urgent law enforcement requests for information in cases involving imminent danger of death or serious physical injury to any person. Emergency disclosure requests must be submitted to firstname.lastname@example.org. Such requests must include “EMERGENCY” in the subject line and be accompanied by a completed emergency request form.
Reimbursement: Ring may seek reimbursement for costs associated with responding to law enforcement requests for information, particularly if the costs incurred are the result of responding to burdensome or unique requests.
Stolen Devices: Law enforcement seeking to obtain business records related to a stolen device must submit a valid and binding legal request for that information.
Testimony: Ring does not provide expert testimony. Additionally, Ring’s records are self-authenticating and should not require the testimony of a records custodian. If required and requested, Ring may be able to provide a special form of certification for the records produced or a time/date stamp for videos. Please contact email@example.com for more information.
Finding the Device MAC ID
This is the fastest and most reliable way for us to identify the correct account and locate the relevant device. The MAC ID for Ring doorbells and security cameras can be found in the following locations:
In the Ring application:
- Open Ring app.
- Tap the menu in the top left corner.
- Tap Devices.
- Select desired Ring device.
- Tap Device Health.
- Look at “device details” section.
On the Ring device:
- Doorbells - On the back of the device
- Security Cams - Look near the power cord, near mounting connection, on the back.
- On the box: usually near the barcode or the bottom side of the box.
If the MAC ID is unavailable, we may be able to search by name, address, telephone number and/or email address. Please note, however, that responding to these requests may require additional time.