These guidelines are intended for use by law enforcement when seeking information from Ring LLC, or its subsidiaries (“Ring”).
Required Legal Process
Ring will not release user information to law enforcement except in response to a valid and binding legal request properly served on us. Ring objects to legal requests it determines to be overbroad or inappropriate. For example, Ring would object to a subpoena requesting a list of all Ring device locations in a city. Ring rejects requests that do not provide sufficient information to locate responsive records.
Ring distinguishes between content and non-content information. We may produce non-content information in response to a valid subpoena, search warrant, or other court order. Content information will only be disclosed in response to a valid search warrant or with the consent of the account owner. Requests and questions should be sent to firstname.lastname@example.org.
“Non-content” means user information such as name, address, email address, billing information, date of account creation, and certain purchase history and service usage information.
“Content” means the content of data files stored in a user’s account such as videos and recordings of customer service calls.
Ring has access to videos captured by a Ring device only if the user has a current Ring Protect subscription (including a free trial) that was in place at the time of the event. The subscription allows Ring to retain such videos for no longer than 60 days (180 days in the case of certain legacy users). Storage is up to 30 days if the address is in one of the following countries: Andorra, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom. At any time during the retention period outlined above, a user may permanently delete videos.
Requests from Non-U.S. Law Enforcement
Non-U.S. law enforcement seeking to obtain data from Ring must work through the available legal and diplomatic channels in its jurisdiction, including through bi-lateral or multi-lateral legal assistance treaties (“MLATs”) or letters rogatory processes. Such international requests may be made to the U.S. Department of Justice Office of International Affairs.
Methods of Service
Ring accepts service electronically. Legal requests may be served by emailing requests to email@example.com. If your request is an emergency, please see Other Information – Emergencies below.
1523 26th Street
Santa Monica, CA 90404
Preservation. Upon receipt of a lawful and binding request Ring will preserve requested information for up to 90 days unless Ring receives a preservation extension, in which case the information will be preserved for an additional 90 days (for a total of up to 180 days). Please note that the preservation process may be rejected if the data to be preserved is not clearly specified and/or the details required to locate the data are not provided.
Notification. Unless Ring is prohibited from doing so or has clear indication of illegal conduct in connection with the use of Ring products or services, Ring notifies users before disclosing user information.
Emergencies. Ring reserves the right to respond immediately to urgent law enforcement requests for information in cases involving imminent danger of death or serious physical injury to any person. Emergency disclosure requests must be submitted to firstname.lastname@example.org. Such requests must include “EMERGENCY” in the subject line and be accompanied by a completed emergency request form.
Reimbursement. Ring may seek reimbursement for costs associated with responding to law enforcement requests for information, particularly if the costs incurred are the result of responding to burdensome or unique requests.
Stolen Devices. Law enforcement seeking to obtain business records related to a stolen device must submit a valid and binding legal request for that information.
Testimony. Ring does not provide expert testimony. Additionally, Ring’s records are self-authenticating and should not require the testimony of a records custodian. If required and requested, Ring may be able to provide a special form of certification for the records produced or a time/date stamp for videos. Please contact email@example.com for more information.
Finding the Device MAC ID
This is the fastest and most reliable way for us to identify the correct account and locate the relevant device. The MAC ID for Ring doorbells and security cameras can be found in the following locations:
In the Ring application - follow these steps
- Open Ring app
- Tap the menu in the top left corner
- Tap Devices
- Select desired Ring device
- Tap Device Health
- Look at “device details” section
On the Ring device:
- Doorbells - On the back of the device
- Security Cams - Look near the power cord, near mounting connection, on the back.
- On the box: usually near the barcode or the bottom side of the box.
If the MAC ID is unavailable, we may be able to search by name, address, telephone number and/or email address. Please note, however, that responding to these requests may require additional time.