These guidelines are intended for use by law enforcement when seeking information from Ring LLC or its subsidiaries (“Ring”).
Required Legal Process
Generally, Ring will not release user information to law enforcement except in response to valid legal process directed and addressed to Ring. Ring will object to legal process it determines is overbroad, inappropriate, and/or that does not provide Ring with sufficient information to locate responsive records.
Ring distinguishes between content and non-content information. We may produce non-content information in response to a valid subpoena, court order, or search warrant. We do not produce content information in response to subpoenas or court orders. Content information will only be disclosed in response to a valid search warrant or with the verified consent of the account owner.
“Non-content” information includes user information such as name, address, email address, billing information, date of account creation, and other types of account information.
“Content” information includes user-generated content and the videos stored in an account.
Additional Information Regarding Video Content
In general, Ring has access to videos only if the user has a current Ring Protect plan subscription. We retain such videos for no longer than 60 days (180 days in the case of certain legacy users). At any time during the retention period a user may delete a video. As such, depending on the date at issue and whether a user deleted a video or videos, it is possible that Ring will not have access to any videos even if the user is a current Ring Protect plan subscriber.
When seeking video content, it is highly recommended that the search warrant include the MAC ID for the device associated with the video. This is the fastest and most reliable way for us to identify the correct account and locate the video sought. The MAC ID is located on the back of the device and on the device’s box. The search warrant should also include the date(s), time(s) and time zone of the requested video(s). If the MAC ID is unavailable, we may be able to search by name, address, telephone number and/or email address. Please note, however, that responding to these requests may require additional time.
Method of Service
Legal process must be addressed to the Ring Legal Department, Custodian of Records and may be emailed to firstname.lastname@example.org.
Requests from Non-U.S. Law Enforcement
Except in the case of an emergency (addressed below), non-U.S. law enforcement seeking to obtain information from Ring must work through an applicable MLAT, letter rogatory process, or other available legal or diplomatic channel. For more information, you may wish to contact the Office of International Affairs at the U.S. Department of Justice.
Preservation. Upon receipt of a preservation request, Ring will preserve the requested information for up to 90 days, unless Ring receives a preservation extension, in which case the information will be preserved for an additional 90 days (for a total of up to 180 days). After the preservation period expires, the information may no longer be available. Please note that only information and content stored by Ring at the time the request is processed will be preserved.
Emergencies. Ring reserves the right to provide information to law enforcement, without legal process, in order to respond to an imminent threat of harm to any person.
Emergency disclosure requests may be submitted to email@example.com. Please include “EMERGENCY” in the subject line and explain in the email the nature of the emergency, the information sought, and how the disclosure of the information on an emergency basis will avert the threatened harm. Emails from non-law enforcement will not be reviewed or responded to. Accordingly, please submit requests only from official, government-issued email addresses.
Stolen Devices. Ring will assist law enforcement to return lost or stolen Ring devices to their rightful owners. Law enforcement agencies should provide Ring with the MAC ID of the device and Ring will attempt to contact the rightful owner directly.
If law enforcement is seeking to recover a stolen device, with the consent of its rightful owner, Ring may be able to provide certain information from the rightful owner’s account regarding the device and its original location. Law enforcement agencies should provide Ring with the rightful owner’s Ring account information and, if available, the MAC ID of the device.
Testimony. Ring does not provide expert testimony. Additionally, Ring’s records are self-authenticating and should not require the testimony of a records custodian. If required and requested, Ring may be able to provide a special form of certification for the records produced or a time/date stamp for videos.
Reimbursement. Ring may seek reimbursement for costs associated with responding to law enforcement requests for information, particularly if the costs incurred are the result of responding to burdensome or unique requests.