Updating the Firmware on Your Ring Alarm System

Occasionally we need to make firmware updates to the devices on your Ring Alarm system. Firmware is software that runs on devices, and these updates help us ensure that your home is safe and secure. Updating your firmware is a very simple process, but takes some time. If you have a lot of sensors and devices in your home, it may take a few days or a few weeks for the update process to complete. You should continue to use your Ring Alarm as usual, arming and disarming your system as needed. The devices will update one at a time when the system is disarmed.

Before You Start:

  • Full Power: Before you begin any updates, make sure that each device has plenty of power. Your keypad and range extenders will need to be plugged in, and none of the sensors should have a “low battery” warning.
  • Owners Only: Only Ring Alarm system Owners can manage firmware updates. If you’re a Shared User, please ask the Owner to make any required updates.
  • Add and Remove First: If you need to add or remove any devices to your Ring Alarm, make sure you complete this before starting any updates.

Updating Firmware on Your Ring Alarm System - Part 1 of 2

  • Tap the Menu button, then tap Devices, then scroll down to view your Alarm Base Station. If there are Updates Available, you’ll see the “Device Updates Available” blue status text.
  • Next, tap the Alarm Base Station, and you’ll see a blue bar at the bottom of the screen that reads, “Device Updates Available”. Tap the blue bar.
  • The app will now offer you two options:
    • If this is your first time updating firmware, tap “Start Walkthrough” to learn more about firmware updates for your Ring Alarm.
    • Tap “I Know What To Do” if you’re in the middle of the update process already and need to continue.
  • When you are ready to begin the firmware updates, tap Update All.  

You can now just let it run. You’ll receive notifications when updates are complete.

Note:

  • Arming during scheduled updates: If you need to arm your Ring Alarm while updates are scheduled, go right ahead. If your Alarm is armed during the time when the device is scheduled to begin, it will simply wait until the next time you disarm to begin updating.
  • Arming while updating: If you need to update your Ring Alarm while a device is in the middle of an update, you may be prompted to bypass this device. Updating devices cannot be monitored, so you’ll need to keep this in mind when securing your home.
  • Arming while Keypad is updating: While the Keypad is updating, you will need to use your Ring app to arm and disarm.

Updating Firmware on Your Ring Alarm System - Part 2 of 2

For some Neighbors, all devices will update as scheduled over the course of a week or two, depending on the size of the Ring Alarm. But sometimes a few sensors require you to kick off the update. Don’t worry, we’ll help you with this.

When Part 1 of the firmware update process has completed, check the Firmware Update status on your Ring Alarm devices, as described in the steps below.

If any devices didn’t update yet, you can now trigger updates individually, or troubleshoot any issues by tapping the error status bar.

  • Make sure your Ring Alarm is Disarmed.
  • Tap the Menu button, then tap Devices, then scroll down to view your Alarm Base Station.
  • Tap a Firmware Update tile, then tap I Know What To Do on the Firmware Updates screen.
  • Review the list of devices, and update any which have not completed. Tapping on the device name will show you how to trigger the device update, prepare the device for an update, or handle other issues which arise.
  • If you’ve successfully triggered an update, the device will show you when the update is scheduled to begin.

Note: You can schedule multiple device updates at once, but they will only take place one at a time.

Troubleshooting:

All of the tips needed to troubleshoot your Ring Alarm Firmware Updates can be found in the app. Simply tap a device with an error message to learn how to resolve it.

Other things you should know:

  • Do you have a Range Extender? Devices that rely on the range extender to communicate with the base station may temporarily disconnect during the update process.
  • Unusual device status: While a device is in the middle of an update, it may appear to be offline, or “tampered”. This is nothing to worry about, and should resolve itself after the update completes.
  • Cancel Anytime: If you need to cancel a Firmware update before it begins, you can do so by tapping X next to and devices with “Updates Scheduled” or in “Updating” in progress. Once canceled, you will need to reschedule an update at a later time.

 

 

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