Depending on where you live, your Ring Alarm System and Central Monitoring Station may have to deal with what's called a "Verified Response Protocol" when answering a call from your Ring Alarm. A list of U.S. cities with some form of Verified Response Protocol is below. This article will explain in general what the Verified Response Protocol is and answer questions concerning it.
What is a "Verified Response Protocol"?
Verified response is a program instituted by local government authorities in certain areas in order to cut down on the number of false alarms received. It means that an alarm signal may have to be verified as a real emergency before emergency responders such as police or fire rescue may be called by a monitoring station or will be required to respond to a call. In response, some professional monitoring services, including the professional monitoring service offered as part of the Ring Protect plan, have initiated what is called "Guard Response."
What is "Guard Response"?
Guard Response is a special service offered by Ring that can verify an emergency when you or your emergency contacts aren't on site to do the verification.
This is how the procedure works:
- Ring's Central Monitoring Station receives an alert from your Ring Alarm that there is an emergency.
- The Central Monitoring Station will attempt to contact you or your emergency contacts. Once they make contact, they will ask if you or your emergency contacts are present at the alarm site and can verify that there's a true emergency.
- If you have opted-in to Ring’s Guard Response service and you or your emergency contacts are not at the alarm site or are otherwise unable to verify that there is a real emergency, the Central Monitoring Station will ask if you (or your emergency contact, as applicable) would like a Guard Response.
- If you (or your Emergency Contact as applicable) agree to Guard response, the Central Monitoring Station will dispatch a private guard who will check the alarm site and call for emergency services if there's a genuine emergency at the site.
- Note: If you have opted-in to Ring's Guard Response service and neither you nor your emergency contact do not answer the phone, a guard will be dispatched.
What happens if I refuse a Guard Response?
If you opt-out of Guard Response and neither you nor your emergency contact can be reached, no guard will be sent. Depending on the rules of the area where you live, however, this may also mean that the Central Monitoring Station will be unable to dispatch local emergency responders or the local emergency responders may refuse to respond to the dispatch.
If you opt-out of Guard Response and your or your emergency contact answer the phone call from the Central Monitoring Station, you will be given a one-time option to have a Guard Response service go to your home to verify that there’s a true emergency. If you request this service, Ring will bill you for a fee of $75.00 for the first 20 minutes and $1.25 per minute fee thereafter.
Does it cost anything to have a Guard Response?
Yes. Agreeing to the Guard Response will incur a fee of $75.00 for the first 20 minutes and $1.25 per minute fee thereafter. You will be billed by Ring in the event of a guard dispatch.
This is separate from and is not included in the cost of your Ring Protect plan.
What areas have a Verified Response Protocol?
The chart below is a list of U.S. States and areas that have a Verified Response policy where Ring Alarm also offers Guard Responses upon request:
|North Las Vegas|
|Lane County Unincorporated Communities|
|Salt Lake City|
|South Salt Lake City|