Question: I tried to connect my Ring Alarm to an Ethernet cable and found that my Wi-Fi credentials had been removed. When I tried to re-connect my Base Station to the Wi-Fi, it wouldn't allow me to as long as the Ethernet cable was plugged into the Base Station. How do I connect the Ring Alarm Base Station to both Wi-Fi and an Ethernet cable?
Answer: You can't. The Base Station can only be connected to the Internet through an Ethernet Cable or via a 2.4 or 5 GHz Wi-Fi connection.
If you are connected to a Wi-Fi connection, the connection and your credentials will be removed as a security feature if you plug in an Ethernet cable. If you have an Ethernet cable plugged into the Base Station and attempt to connect to Wi-Fi, you should receive a message that as long as the cable is plugged in, you will not be able to connect to Wi-Fi.