Pulling Multiple Battery Tabs While Trying to Set Up Alarm Devices

I accidentally pulled out all of the battery tabs at once while setting up Ring Alarm. What should I do?
If you pulled all the tabs at once and now your devices won't connect then follow the steps below.

Contact Sensor (1st gen) and Motion Detector (1st gen)

  • Remove the cover and take out the battery.  Next, add the devices, one at a time.
  • Open the app.
  • Tap Menu.
  • Tap Devices.
  • Tap Alarm Base Station. This will take you to the Ring Alarm Devices page.
  • Put the batteries back in and then follow the steps using the app. The device should connect automatically. When it pairs with the app, you can tap on any device to finish setting it up and then move onto the next one.

Contact Sensor (2nd gen) and Motion Detector (2nd gen)

  • Open the app.
  • Tap Menu.
  • Tap Devices.
  • Tap Alarm Base Station. This will take you to the Ring Alarm Devices page.
  • Tap the button on the front of the device. The device should connect automatically. When it pairs with the app, you can tap on any device to finish setting it up and then move onto the next one. 

Keypad (1st gen)

  • Unplug from the outlet or charging cable. Leave unplugged for a moment.
  • Open the app.
  • Tap Menu.
  • Tap Devices.
  • Tap Alarm Base Station.
  • Plug the Keypad back in and then follow the steps using the app. The device should connect automatically. When it pairs with the app, you can tap on any device to finish setting it up and then move onto the next one.

Keypad (2nd gen)

  • Unplug from the outlet or charging cable.
  • Leave unplugged at this time
  • Open the app.
  • Tap Menu.
  • Tap Devices.
  • Tap Alarm Base Station. This will take you to the Ring Alarm Devices page.
  • Plug in the Keypad, and it should connect automatically. When it pairs with the app, you can tap on any device to finish setting it up and then move onto the next one. 

Range Extender (1st gen)

  • Unplug from the outlet and leave it unplugged.
  • Tap Menu.
  • Tap Devices.
  • Tap Alarm Base Station.
  • Plug the Range Extender back in and then follow the steps using the app. The device should connect automatically. When it pairs with the app, you can tap on any device to finish setting it up and then move onto the next one.

Range Extender (2nd gen) 

  • Open the app.
  • Tap Menu.
  • Tap Devices.
  • Tap Alarm Base Station.
  • Tap the button on the front of the Range Extender and then follow the steps using the app. The device should connect automatically. When it pairs with the app, you can tap on any device to finish setting it up and then move onto the next one.

I’m just curious - what happened?
The devices that come in your Ring Alarm kit are pre-matched and waiting for you to power them on and set them up. When you power on one of the devices it will start talking to the Base Station. The Base Station will listen for the device and once they hear each other it will begin its pairing process. While completing the pairing process the Base Station stops listening for other devices.

If multiple devices are powered on they will compete with each other and the Base Station can't listen for a signal from individual devices. Because of this some of the devices may have difficulty pairing. 

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