Pulling Multiple Tabs While Trying to Set Up Devices

Question: While setting up the devices in my Ring Alarm system, I pulled out all of the plastic tabs on all the separate devices at once. Now only some of my devices have connected with the Base Station while the others don't seem to be doing anything. How do I fix this problem?

Answer: This is a common mishap with the Ring Alarm as pulling all of the plastic tabs simultaneously creates a "traffic jam" of sorts, with devices all trying to hook up with the Ring Alarm at the same time. Fortunately, it's quite easy to fix with the following procedure: 

Note: A fuller explanation of why this happens follows the procedure. 

Procedure

The method for solving this issue is to open the cover and remove the battery of any of the devices that aren't registering (or unplugging it in the case of the keypad and the range extender), then replace the battery or plug them back in one at a time as devices finish connectingDo not turn on other devices until the one you have turned on has been connected to the Base Station. 

Contact Sensor: If the Contact Sensor isn’t connecting, open the sensor’s cover, then remove and reinsert the battery.
Motion Detector: If the Motion Detector isn’t connecting, open the detector’s cover, then remove and reinsert the battery.
Keypad: If the Keypad isn’t connecting, press and hold the “1” key on the keypad. You can also unplug it and plug it back in.
Range Extender: If the Range Extender isn’t connecting, unplug it and plug it back in.

What is happening with your Devices?

The following explanation may shed some light on what's happening when you experience this problem:

Connecting a device to the Base Station happens in two stages:

  • The Base Station starts listening for the device
  • The device then finds the base station and connects.

When you first load up the list of your devices in the Ring App, the Base Station starts listening. When you then turn a device on by pulling its battery tab or plugging it into an outlet, the device starts looking for the Base Station. Once the device and the Base Station find each other, the Base Station begins setting up the device and stops listening for any other devices

If another device tries to connect while the first device is being set up by the Base Station, it won’t be heard and will be placed into a "holding pattern." The device will then wait a specified amount of time and try again, repeating the cycle until the Base Station is free.

This issue happens because each time the device cannot connect to the Base Station, the wait time until it tries to connect again will increase, eventually going from a few seconds to an hour between retries. If multiple devices are trying to connect, this can cause a traffic jam of sorts that may push the wait time for all your devices into hour-long cycles. This can make it look like something is wrong with your devices when in reality, they're simply in very long wait cycles. 

The way to avoid this is to connect only one device at a time. 

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