Camera Previews Information

When it comes to security, seconds can count. That's why the Ring App comes equipped with Camera Previews. Camera Previews are still images that are captured and displayed by every camera you have access to, whether owned or shared. These images let you know at a glance whether something is happening within range of your cameras that needs your attention.

This article answers the most frequently asked questions concerning Camera Previews.

What are Camera Previews?

Camera Previews are a series of still images you'll see when you first open up the Ring app. Each is labeled with the time since it was taken and which camera took the image. These images give you a view of conditions within sight of your camera, letting you know if it needs your attention.

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How do Camera Previews work?

Each time you open up your Ring App, you'll be able to see recent snapshots from all of your Ring cameras.  

A snapshot is a small image sent from the camera. Snapshots are only taken when you have the app open on the dashboard screen to save your battery and bandwidth. If you tap the image for a device, you’ll either see the new Event Timeline (if you’ve enabled this feature) or the Event List for that device.

To enable the Event Timeline:

  • Tap the three-lined icon in the upper left corner to open the side menu.
  • Tap New Features.

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How can I see a list of recent events, like I used to?

Simply tap the History tile at the top of the dashboard. To return to the Camera Previews view, tap the back button in the upper left corner.

What do I do if I see something that requires my attention?

Simply tap on the image to be taken to a Live View of the camera in question.

What does the “...” button on each Camera Preview do?

You can tap the “...” button to quickly access features for your chosen device including:

  • Motion Snooze
  • Lights on/off
  • Device Settings.

Will previews reduce battery life for my Ring devices?

No Camera Previews do not have a noticeable impact on battery life.

Will Camera Previews drive up my mobile data usage?

Given that Camera Previews show snapshots, not video, data usage is very minor.

Some of the camera previews seem to take longer to load than others. Why is this?

Cameras that have a constant power source such as the Ring Doorbell Pro and the Ring Floodlight Cam will generate camera images very quickly because they are constantly checking to see if the app has requested a new image. Battery operated devices such as the Ring Video Doorbell or the Spotlight Cam Battery will wait for a request from the app to generate an image. This is to save on battery life.

I'm not seeing any new images in my camera previews. What's going on?

This usually happens when the unit has failed to update its firmware. Once the firmware updates, you’ll begin seeing images in your Camera previews. Firmware updates happen automatically.

Click here for more information on updating firmware.

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