Frequently Asked Questions: Neighbors

 

 

Neighbors helps you create a ring of security around your neighborhood by letting you easily share and communicate with your community about crime and safety. With Neighbors, you have up-to-date local crime data at your fingertips. We believe that knowledge and communication fosters stronger and safer communities. Together, we can make our neighborhoods better places to live for our families, friends, and neighbors.

 

For questions about the app or any issues, please email: Neighbors.help@ring.com.

Does it cost anything to join Neighbors?

 

No, Neighbors is completely free. You're signed up for it as soon as you register!

Can I be a member of more than one Neighborhood?

 

No. At this time the Neighbors is restricted to one neighborhood per registration. 

I'd like to add or remove some houses from my Neighborhood. Can I do that?

 

Yes. While you can't add or delete individual houses to your Neighborhood, there is a control within your Neighbors settings called "Neighborhood Radius" that will grow or shrink the area that is considered part of your Neighborhood. Be aware that growing the radius of your Neighborhood will increase the number of alerts you receive.

To reach the control, tap the gear icon, then tap "Neighborhoods Area." 

Can I change my Neighborhood's name?

 

Yes. Within the Neighbors settings is a control called "Neighborhood Name" that will allow you to name your Neighborhood anything you'd like.

To reach the control, tap the gear icon, then tap "Neighborhood Name."

Can I change the number of alerts I receive or when I receive them

 

Yes. Within the Neighbors settings is a control called "Get Neighborhood alerts" that will allow you to control the number and/or frequency of alerts you receive.

To reach the control, tap the gear icon, then tap "Alert Area" or "Alert Preferences."

What can I do with the Neighbors app?

 

Neighbors is a space that allows neighbors to share videos, images, and information about local crime and safety events in order to make their neighborhoods safer. These are the features of Neighbors you can use:

  • You can interact with a newsfeed of crime, safety, suspicious, and strange incidents your Neighbors have reported in your area.
  • You can interact with a map that reveals crime, safety, suspicious and strange incidents your Neighbors have reported in your area.
  • You can view and share videos taken by Ring devices and non-Ring devices that are centered around crime and safety incidents.
  • You can view and share images with your neighbors about crime and safety incidents.  
  • You can view and share text-based posts with your neighbors about crime and safety incidents.
  • You can comment on your own or other people's posts.
  • You can view local news items related to crime and safety in your area.
  • You can flag unhelpful or inappropriate pieces of content and have them removed from the content feed.
What do I do if I see incorrect or inappropriate content in the Neighbors app?

 

Flag it. There are controls within Neighbors that allow you to flag inappropriate content. Once content is flagged as inappropriate, our 24/7 moderation team will review it and if it's judged to be inappropriate it will be removed from the content feed.

To flag content, tap the three-period icon at the top of the post and tap "Flag as inappropriate."

To flag a comment as inappropriate, simply tap the comment, then tap "Flag as inappropriate."

What do I do if I see incorrect or inappropriate content outside of the Neighborhoods portion of the app?

 

If you see any inappropriate or incorrect information outside of the Neighborhoods portion of the app, you can send an email to takedowns@Ring.com for expedited support.

Will any identifiable information about me appear in Neighbors' feed?

 

No. How much information about yourself you choose to share on the Neighbors' feed is up to you, but no personally identifiable information will be placed on the feed by the Neighbors app nor is any information accessible by your Neighbors. 

Is there a listing of what we can and cannot post I could read?

 

Yes. We have a list of Community Guidelines we expect everyone who uses Neighbors to follow. They're not particularly onerous, just a listing of common sense guidelines designed to create an inclusive and welcoming space for all our neighbors to make their neighborhoods safer. 

Click here to read Neighbors' Community Guidelines. 

Is Neighbors available outside the United States?

 

Ring Neighbors is currently only available in the United States. Keep an eye out for an announcement on when Ring Neighbors will be available in your area. 

Where do the Neighbors news alerts originate from?

 

Neighbors partners with third-party, real-time alerting services, including NC4 Risk Center, a crisis reporting agency that evaluates crime & safety incidents worldwide. Our command center of news analysts monitors every alert that comes through our system and determines if they are relevant crime & safety incidents to send out to Neighbors.

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