Your Ring Video Doorbell Pro is designed to draw power from the same 16-volt AC power transformer as your internal doorbell mechanism. Problems can arise, however, when a doorbell mechanism draws so much power that there's not enough left over to power your Ring Video Doorbell Pro. This article will help you diagnose power problems and offer a solution for it as well:
If you Ring Video Doorbell Pro has insufficient power, you may find that you're experiencing some of the following issues:
- Regularly losing connection to your wifi network
- Freezing up or shutting down during the ringtone sound after a button press.
- Regularly shutting off (the white light on the front will turn off)
- Freezing up during a live event
- Not ringing your existing internal doorbell correctly
- Night vision doesn't work
- Ring Pro works fine for a couple of events and then stops working
Resolving your Power Issue
The most common fix for power issues is bypassing your doorbell with a Pro Power Kit V2. If you do not have a Pro Power Kit V2 click here for phone numbers to contact our Community Support Team.
If the bypass method doesn't solve your power problems or you don't want to bypass your doorbell mechanism, consider upgrading your transformer. When purchasing a transformer, we recommend choosing one with at least 16 volts AC and at least 30 volt-amps (40 VA max) and 50/60Hz. Do not use a halogen or garden-lighting transformer or a DC transformer/power supply.
Click here for installation instructions for a new transformer.
Click here for help bypassing your internal doorbell with the Pro Power Kit V2
Finally, if you don't have an internal doorbell mechanism or your existing system is unusable, you solve power problems with the use of a Plug-in Adapter.
