Getting Started - Understanding the Emergency Process

When your Ring Alarm triggers during an emergency, it's important to understand the sequence of events that happen. The more you're prepared for an emergency, the less time it will take to get you and your family the help you need.

The Ring Alarm Phone Number

First, it's important to add the following number to the contacts on your mobile device: 


That's the phone number of the Ring Alarm Central Monitoring Station. When a phone call comes in during an emergency, that's the number that the call will be originating from.

Click here for more information on getting a call from the Professional Monitoring Center.

If your alarm goes off

When something goes wrong and your system starts alarming, several things will occur: 

  • The Central Monitoring Station will call you. 
    • Note: If they cannot reach you, they will call your primary emergency contact.  If they cannot reach your primary emergency contact, they will call your secondary emergency contact. See below for more information on Emergency Contacts.
  • The Central Monitoring Station will ask you for your verbal password. If you provide a wrong password, they will dispatch the authorities. 
  • The Central Monitoring Station will ask you if everything is all right or if you want to have emergency responders dispatched to your home. 
  • Emergency responders will arrive at your home. When they arrive, they will make sure you and your family are OK and then check the premises. Emergency responders will always check the premises before leaving. 

Emergency Contacts

If you're not available when an alarm occurs, the central monitoring station will call your emergency contacts.  These contacts can be a family member, friend, or neighbor whom you trust to act responsibly in your stead if an emergency occurs. 

When choosing your emergency contact, make sure they are willing and able to do the following things: 

  • They must answer the phone and provide a verbal passcode. 
  • They must be available to go to your address within 15-60 minutes (time varies depending on jurisdiction) if requested by the Police or Fire Department. 
  • They must have a key or otherwise be able to give the Police or Fire Department access to your home. 
  • They must be knowledgeable about how to operate and disarm your alarm system if directed to by the Police or Fire Department. 
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