Question: The Ring app is telling me that I entered the wrong password, but I'm pretty sure that I entered the right one. What should I do?
Answer: Don't worry, an incorrectly entered Wi-Fi password is the most common cause of a failed setup.
Three things to remember when entering your Wi-Fi password:
- Wi-Fi passwords are case sensitive. Be sure you're using the correct capital letters in the correct places when you enter your password.
- If you haven't changed your Wi-Fi password when since your router was installed, you can often find your default password on a sticker on the underside of your router.
- You can verify that you are using the correct password by connecting other devices to your Wi-Fi network using the same password.
Also ensure that you are connecting to the correct network if you have more than one or if you have a Wi-Fi extender in your home.
Don't know your Wi-Fi password?
Special Characters in your Wi-Fi password
If your Wi-Fi password contains any special non alpha-numeric characters (such as *,@,$, or #), these can occasionally cause issues during the initial installation of your device.
To get around this issue you can try:
- Temporarily changing the Wi-Fi password on your router
- Creating a temporary guest network for setting up your Ring device
- Setting up your Ring device on someone else's Wi-Fi network
After setting your Ring device up successfully, it will update its firmware (internal software), and special characters will no longer be an issue. You can then restore your previous router password, or remove the guest network, and set your Ring device up again with as many special characters as you'd like in your Wi-Fi password.
Note that if you change the password on your router after setting up your Ring Doorbell, you will need to reconnect it to tell it your new Wi-Fi password. To do so, navigate to Device Health, and select Change Wi-Fi Network.
Still having trouble?
If you're entering the correct password, and still having trouble, click here for information on other possible causes of in-app setup issues.