The most common cause of a failed setup is an incorrectly entered Wi-Fi password.
Ring Video Doorbell and Ring Video Doorbell Pro will flash the TOP of the front light following a setup where the wrong password was entered.
To verify that you are using the correct password, ensure that you can connect other devices to your Wi-Fi network using the same password.
Also ensure that you are connecting to the correct network if you have more than one or if you have a Wi-Fi extender in your home.
Special Characters in your Wi-Fi password
Does your Wi-Fi password look anything like this: *JZNh$tCc$*%L ?
If your Wi-Fi password contains any special (non alpha-numeric) characters, these can cause issues on some older firmware versions. To get around this issue, some solutions are:
- Temporarily change the Wi-Fi password on your router
- Create a temporary guest network for setting up your Ring Doorbell
- Set up your Ring Doorbell on someone else's Wi-Fi network
After setting your Ring Doorbell up successfully, it will update its firmware (internal software), and special characters will no longer be an issue, so you can then restore your previous router password, or remove the guest network, and set your Ring Doorbell up again based on your previous setup with as many special characters as you'd like in your Wi-Fi password.
Note that if you change the password on your router after setting up your Ring Doorbell, you will need to reconnect it to tell it your new Wi-Fi password. To do so, navigate to Device Health, and select Change Wi-Fi Network.
Still having trouble?
If you're entering the correct password, and still having trouble, click here for information on other possible causes of in-app setup issues.
Want a walkthrough?
The following article will walk you through the process of setting up your Ring Doorbell in the Ring app:
Don't know your Wi-Fi password?