Understanding RSSI Values and WiFi Signal Strength

This article will help you understand your RSSI (Received Signal Strength Indicator) reading and how to optimize your wifi signal strength.

You can check your RSSI in the Ring App:

  • Tap the three lines on the top left
  • Tap Devices
    • Select any of your Ring devices
  • Tap Device Health
  • Under Network look for Signal Strength.

Your RSSI number in the Ring App will be green, amber or red to indicate the strength of the connection. If you're completely disconnected from wifi, you can reconnect in this same area of the Ring App.

Easiest, Quick-Fix to Improve Wifi Signal Strength

Move router from behind sofa

Move router out of closet      

Ring doorbells and security cameras are intended to be used with your home wifi network, not a mobile device hotspot. Using a hotspot instead of a home wifi network may cause repeatedly failed set up attempts or your Ring device to continually disconnect from wifi.                                                     

Symptoms of Poor Wifi Signal Strength

Ring Doorbells and Security Cameras

  • Live View may have trouble connecting.
  • The doorbell or security camera may disconnect from wifi and have trouble reconnecting.
  • Video or audio quality may be reduced or distorted.
  • Your notifications may be delayed or miss Motion Events.

Ring Chime Pro

  • If your Chime Pro has a poor wifi connection, you may have the same symptoms as listed above,  even if the device connections to the Chime Pro appear strong.
  • The Chime Pro may have disconnected from wifi and is having trouble reconnecting.

Causes of Poor Wifi Signal Strength

There are three main factors that can weaken your wifi quality:

  1. Physical obstructions / Router is blocked in a closet or behind furniture
  2. Other electronic devices competing for the wifi signal   
  3. Competing wifi networks.                                                      

Physical Obstructions

Certain materials can reduce the range of wifi signals or block them.

    • Heavy-duty walls and floors made of materials like concrete, brick, or metal.
    • Household objects such as fish tanks, bookcases and mirrors.
    • Large glass windows may also cause interference.

Other Household Electronics

TV's, game consoles, microwaves,  cellphones, tablets, computers, baby monitors and other appliances can cause interference in your wifi network because they're all getting a signal from the same router. 

Competing Wifi Networks

If you live in a densely populated area or apartment building, there can be dozens of wifi networks around you which can cause interference and lower the quality of your network. If you open the wireless options on your mobile device or computer and see a long list of networks, you may be experiencing this type of interference.

Wifi Troubleshooting Tips

Here are some quick tips that may help you get a stronger wifi signal for your Ring device:

  • Try moving your router to another location. Even a few feet can make a difference moving the router up a foot or two from the floor. The ideal distance between a router and Ring device is under 20 feet.
  • Move your Ring device closer to the router if possible.
  • If your wifi router has an adjustable antenna, try pointing it in various directions.
  • Consider upgrading to a new router, especially if yours is more than a few years old.
  • Trace the path from your router to your Ring device. If there are any items made of metal (such as a TV) or aquarium move them out of the way so the router signal isn't blocked.
  • Unplug other electronics that may be interfering with your connection.
  • Get a wifi extender.
  • Most routers are automatically set to switch channels to the least crowded. If your router doesn't have this enabled, log in and turn it on. Check your router’s documentation if you are unsure how to do this.
  • If you think you may be getting interference from other electronics try unplugging them or connecting them directly using Ethernet to free up bandwidth on your wifi.
  • Most Ring devices are designed to function with a 2.4GHz wifi signal for the best range. Other devices can operate using a 5GHz signal. Try switching to a 5GHz signal if your device is compatible. 

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