To check your RSSI (Received Signal Strength Indicator) and optimize wifi signal strength in the Ring app:
1. Tap the three lines (☰) on the top left corner of the Dashboard.
2. Tap Devices and select any of your Ring devices.
3. Tap Device Health.
4. Under Network, look for Signal Strength.
Your RSSI value will be green, amber, or red to indicate connection strength.
Quick fixes to improve wifi signal strength
|Move router into open space
Move router out of closet
Possible causes of poor wifi signal strength
Ring video doorbells and security cameras are intended to be used with a home wifi network, not a mobile device hotspot. Using a hotspot instead of your home wifi network may cause failed setup attempts or your Ring device to continually disconnect from wifi.
Certain materials can reduce the range of wifi signals or interfere with them:
- Heavy-duty walls and floors made of concrete, brick, or metal.
- Household objects such as fish tanks, bookcases and mirrors.
- Large glass windows may also cause interference.
TVs, game consoles, cell phones, tablets, computers, baby monitors, and other household appliances can cause your your wifi network if they're all getting a signal from the same router.
Competing wifi networks
If you live in a densely populated area or apartment building, there can be dozens of wifi networks around you, which may cause interference and lower the quality of your network.
More wifi troubleshooting tips
- Try moving your router to another location. The ideal distance between a router and Ring device is under 20 feet.
- Move your Ring device closer to the router.
- If your wifi router has an adjustable antenna, try pointing it in various directions and testing the signal strength.
- Consider upgrading your router, especially if it's more than a few years old.
- Trace the path from your router to your Ring device. If there are any items made of metal (such as a TV) or aquarium directly between them, try moving them out of the way so the signal isn't blocked.
- Unplug other electronics that may interfere with your connection.
- Get a wifi extender.
- Most routers are automatically set to switch channels to the least crowded option. If your router doesn't have this enabled, log in and turn it on. Check your router’s documentation if you are unsure how to do this.
- If you think you may be getting interference from other electronics, try unplugging them or connecting them directly using Ethernet, which should free up bandwidth on your wifi.
- Most Ring devices are designed to function with a 2.4 GHz wifi signal, which is the longer range standard. Other devices can operate using a 5 GHz signal, which allows for more bandwidth but has shorter range. Try switching to a 5 GHz signal if your device is compatible and in range. Click here for a list of 5 GHz compatible Ring devices.