This article will help you understand your RSSI (Received Signal Strength Indicator) reading and how to optimize your wifi signal strength.
You can check your RSSI in the Ring App:
- Tap the menu (☰) on the top left.
- Tap Devices and select any of your Ring devices.
- Tap Device Health.
- Under Network look for Signal Strength.
Your RSSI number in the Ring app will be green, amber or red to indicate the strength of the connection. If you're completely disconnected from wifi, you can reconnect in this same area of the Ring app.
Quick Fixes to Improve Wifi Signal Strength
|Move router into open space
Move router out of closet
Ring video doorbells and security cameras are intended to be used with your home wifi network, not a mobile device hotspot. Using a hotspot instead of a home wifi network may cause repeated failed setup attempts or your Ring device to continually disconnect from wifi.
Symptoms of Poor Wifi Signal Strength
Ring Doorbells and Security Cameras
- Live View may have trouble connecting
- The doorbell or security camera may disconnect from wifi and have trouble reconnecting
- Video or audio quality may be reduced or distorted
- Your notifications may be delayed or Motion Events may be missed
Ring Chime Pro
- If your Chime Pro has a poor wifi connection, you may have the same symptoms as listed above, even if the device connections to the Chime Pro appear strong
- The Chime Pro may have gotten disconnected from wifi and is having trouble reconnecting
Causes of Poor Wifi Signal Strength
There are three main factors that can weaken your wifi quality:
- Physical obstructions—router may be blocked, shut in a closet, or behind furniture
- Other electronic devices competing for the wifi signal
- Competing wifi networks
Certain materials can reduce the range of wifi signals or otherwise interfere with them.
- Heavy-duty walls and floors made of materials like concrete, brick, or metal
- Household objects such as fish tanks, bookcases and mirrors
- Large glass windows may also cause interference
Other Household Electronics
TVs, game consoles, cellphones, tablets, computers, baby monitors and other appliances can cause interference in your wifi network because they're all getting a signal from the same router. Microwaves have also been known to cause interference.
Competing Wifi Networks
If you live in a densely populated area or apartment building, there can be dozens of wifi networks around you which can cause interference and lower the quality of your network. If you open the wireless options on your mobile device or computer and see a long list of networks, you may be experiencing this type of interference.
Wifi Troubleshooting Tips
Here are some quick tips that can help you get a stronger wifi signal for your Ring device.
- Try moving your router to another location. Even a few feet can make a difference. The ideal distance between a router and Ring device is under 20 feet.
- Move your Ring device closer to the router, if possible.
- If your wifi router has an adjustable antenna, try pointing it in various directions and testing the signal strength.
- Consider upgrading your router, especially if it's more than a few years old.
- Trace the path from your router to your Ring device. If there are any items made of metal (such as a TV) or aquarium directly between them, try moving them out of the way so the signal isn't blocked.
- Unplug other electronics that may be interfering with your connection.
- Get a wifi extender.
- Most routers are automatically set to switch channels to the least crowded option. If your router doesn't have this enabled, log in and turn it on. Check your router’s documentation if you are unsure how to do this.
- If you think you may be getting interference from other electronics, try unplugging them or connecting them directly using ethernet, which should free up bandwidth on your wifi.
- Most Ring devices are designed to function with a 2.4 GHz wifi signal, which is the longer range standard. Other devices can operate using a 5 GHz signal, which allows for more bandwidth but has shorter range. Try switching to a 5 GHz signal if your device is compatible and in range.