You can use the Ring app to check your RSSI (Received Signal Strength Indicator) and optimize wifi signal strength.
To check your RSSI in the Ring app:
1. Tap the three lines (☰) on the top left corner of the Dashboard.
2. Tap Devices and select any of your Ring devices.
3. Tap Device Health.
4. Under Network, look for Signal Strength.
Your RSSI in the Ring app will be green, amber, or red to indicate connection strength. If you're disconnected from wifi, you can reconnect in this same area of the Ring app.
Quick Fixes to Improve Wifi Signal Strength
|Move router into open space
Move router out of closet
Ring video doorbells and security cameras are intended to be used with your home wifi network, not a mobile device hotspot. Using a hotspot instead of a home wifi network may cause repeated failed setup attempts or your Ring device to continually disconnect from wifi.
Symptoms of Poor Wifi Signal Strength
Ring Doorbells and Security Cameras
- Live View may have trouble connecting.
- Your video doorbell or security camera may disconnect from wifi and have trouble reconnecting.
- Video or audio quality may be reduced or distorted.
- Your notifications may be delayed or Motion Events may be missed.
Ring Chime Pro
- If your Chime Pro has a poor wifi connection, you may have the same symptoms listed above, even if the device connections to Chime Pro appear strong.
- Chime Pro may have disconnected from wifi and is having trouble reconnecting.
Causes of Poor Wifi Signal Strength
There are two main factors that can weaken your wifi quality:
- Physical obstructions (router may be blocked, shut in a closet, or behind furniture).
- Too many electronic devices competing for the wifi signal.
Certain materials can reduce the range of wifi signals or interfere with them.
- Heavy-duty walls and floors made of concrete, brick, or metal.
- Household objects such as fish tanks, bookcases and mirrors.
- Large glass windows may also cause interference.
Other Household Electronics
TVs, game consoles, cell phones, tablets, computers, baby monitors, and other household appliances can cause interference in your wifi network because they're all getting a signal from the same router.
Competing Wifi Networks
If you live in a densely populated area or apartment building, there can be dozens of wifi networks around you which can cause interference and lower the quality of your network.
Wifi Troubleshooting Tips
Here are some quick tips on how to get a stronger wifi signal for your Ring device(s).
- Try moving your router to another location. The ideal distance between a router and Ring device is under 20 feet.
- Move your Ring device closer to the router.
- If your wifi router has an adjustable antenna, try pointing it in various directions and testing the signal strength.
- Consider upgrading your router, especially if it's more than a few years old.
- Trace the path from your router to your Ring device. If there are any items made of metal (such as a TV) or aquarium directly between them, try moving them out of the way so the signal isn't blocked.
- Unplug other electronics that may interfere with your connection.
- Get a wifi extender.
- Most routers are automatically set to switch channels to the least crowded option. If your router doesn't have this enabled, log in and turn it on. Check your router’s documentation if you are unsure how to do this.
- If you think you may be getting interference from other electronics, try unplugging them or connecting them directly using Ethernet, which should free up bandwidth on your wifi.
- Most Ring devices are designed to function with a 2.4 GHz wifi signal, which is the longer range standard. Other devices can operate using a 5 GHz signal, which allows for more bandwidth but has shorter range. Try switching to a 5 GHz signal if your device is compatible and in range.