In-app Setup Failing Repeatedly

If you're having trouble setting up your Ring doorbell or security camera, such as not being able to connect to the temporary Ring network or not connecting to your home wifi network, try some of the troubleshooting steps below. They're separated into three main categories: 1) Mobile Devices 2) Router and Modem Troubleshooting 3) Ring Device Reset/Restore.

If you have a continuous problem with your device disconnecting from wifi or a weak signal, and your router is behind a couch or in a closet, move your router. 

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Move router from behind couch Move router out of closet

Mobile Devices

Can't Connect to Ring Network/Access Point During Set Up

The Ring network is a temporary access point that you use when your'e setting up a Ring device, before you connect to your home wifi network. After you connect to your home wifi network, you will no longer be connected to the Ring network.

There are multiple, simple, troubleshooting steps you can try in order to connect to the Ring network:

  1. Reboot your Apple device (shut down completely and then power on)
  2. Adjust the Smart Network Switch on your Android phone
  3. Make sure your battery is fully charged if you've attempted set up multiple times during a first time set up. (Batteries are not shipped with 100% charge because of legal regulations.)
  4. Try setting up on a different mobile device (another mobile phone or a tablet)
  5. Check Apple Wi-Fi Settings. (Go to Settings on your mobile device, then to WiFi. Make sure Wi-Fi is toggled on. Under Ask to Join Networks, choose Ask.)

Apple/iOS

If you're using an Apple device and haven't rebooted in a while, try rebooting (shutting the device completely off) and then reattempting set up. Also temporarily changing the Cellular data setting and Wi-Fi settings on your Apple device (described in the following section) will increase your chances of a successful set up.    

Android

If you're using an Android phone and can't connect to the Ring network, you may need to adjust the Smart Network Switch.

If You've Tried Many Times to Set Up a New Device 

If you're setting up a new Ring device that's battery-powered, your battery will be partially charged when you receive it because there are legal restrictions on shipping lithium batteries. Your battery will need 6-8 hours to be fully charged. If you have attempted to set up your device multiple times and failed set up, you may need to fully charge the battery before you can successfully set up your device.

Once you've completed a setup, you'll be able to see your battery charge percentage in the Ring App. 

Try Set Up on Another Device

If this is a first-time set-up you can also try an alternate mobile device for set up. Keep in mind that you'll need to be logged into the Ring App with your own username and password on the alternate device if you want to be the owner of the device.   

Change Cellular Data Setting on Apple Device
If you don't see your home wifi network when you're setting up your device, one of your mobile device settings may be preventing a successful setup. Any settings that you change during set up, can be changed back to the original setting afterwards. 

Cellular will be amongst the first few options when you go to Settings on your Apple device. 

Change Wi-Fi Settings on Apple Device

Remember that any of the settings you change in order to set up a Ring device can be changed back to the original setting after set up is completed.

In Apple device Settings, there's a setting that can be changed that often helps when you're trying to connect to the Ring network.

In Apple Settings (the gear icon) tap Wi-Fi. Under Wi-Fi, you'll see different network names. You may need to scroll up on the screen to see Ask to Join Networks. Tap Ask to Join Networks and select Ask. Then, try set up again to see if the Ring network appears.

Can't Connect to Your Home Wifi Network

  1. Make sure you have the correct password and are entering it exactly. Passwords are case sensitive.
  2. Make sure your password doesn't have any special characters in it.
  3. Make sure you have a 5 GHz compatible Ring device if you're connecting to a 5 GHz network

If you can't connect to your home wifi network, make sure you're using the correct password. Remember that passwords are case sensitive and do not include spaces. Network passwords can frequently be found on the bottom of your router.

If your password contains any special characters such as an asterisk (*), pound sign (#) or exclamation mark (!), you may need to contact your Internet service provider to change your password and remove the special character. 

If you are trying to connect to a 5 GHz network, make sure that you have a 5 GHz compatible device. If you do have a 5 GHz compatible device, and are setting up for the first time, but still having problems, connect to a 2.4 GHz network first and then switch to the 5 GHz network after set up on the Device Health section of the Ring app. 

Router and Modem Troubleshooting

Perform a Distance Test
If the device you're setting up is a battery device, or capable of being moved from the mounting location, try bringing it a few feet from your router before trying a setup.

Sometimes interference or distance can cause the setup to fail. Use this link to learn more about common causes of wifi interference.

If this doesn't solve the problem, you may need to add a wifi extender, like the Ring Chime Pro, which helps lengthen the wifi signal. If your home is larger than 1500 sq. feet, or has multiple levels, you might need a mesh network to get a consistent wifi signal. 

Reboot Your Modem or Router
Since your router and modem are usually the hardest working devices in your house, for optimal performance you should reboot them about once a month.

To reboot routers or modems, follow the instructions below:

  • Unplug your router or modem from its power supply (don't just turn it off).
  • If your router and modem are separate, unplug both of them.
  • Wait at least 30 seconds, then plug them back in.
  • Wait for your internet to be restored.

Confirm that your internet has been restored by connecting another device to your wifi network and trying to access a website, then repeat the setup process.

Routers older than 4 or 5 years may have exceeded their lifetime expectancy and might need to be replaced. 

If you're using a wifi6 (802.11 ax) router, click here for troubleshooting steps. 

Note: Ring devices are not compatible with WPA3. 

Ring Device Reset/Restore

How to Perform a Reset/Restore on Your Ring Device
If you’ve tried everything else, and are still not succeeding, you can performing a reset/restore on your Ring device by holding down the button on the device for 20 seconds and then releasing it.

WARNING - Do not use any of these steps for any Ring Alarm device. 

If you're not sure what Ring doorbell or security camera you have, and you've successfully set up the device at least once, you can find the Product Name in the Ring app in the Device Health section.

If you have a brand new device, look for the product name on the box. 

Here are the button locations of the Ring devices:

  • Ring Video Doorbell (1st generation): Orange button on the back.
  • Ring Video Doorbell (2020 release): Orange button on the back.  
  • Ring Video Doorbell 2: Small black button on the front under the faceplate. 
  • Ring Video Doorbell 3: Small black button on the front under the faceplate. 
  • Ring Video Doorbell 3 Plus: Small black button on the front under the faceplate.  
  • Ring Video Doorbell 4: Small black button on the front under the faceplate.
  • Ring Video Doorbell Wired: Small black button with orange dot under the faceplate. 
  • Ring Video Doorbell Pro: Small black button on the right side of the device.
    • Note: You will need to wait until the light turns off which can take up to 60 seconds.
  • Ring Video Doorbell Pro 2: Small black button on the right of the device.  
  • Ring Video Doorbell Elite: Small black button on the front.
  • Ring Spotlight Camera/Ring Floodlight Camera: Button on top of the camera.
  • Ring Stick Up Camera Battery/Wired: White or orange button on the bottom of the camera, under the bottom cover.

After performing a reset/restore, wait a minute or two and attempt setup again making sure:

  • You’re entering the correct password for your wifi network. Passwords are case sensitive.
  • You’re not too far away from your wifi router.
  • Your Internet is not down.

You can also find additional troubleshooting steps on the following page. 

 

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