In-app Setup Failing Repeatedly

If you're having trouble setting up your Ring product, first make sure you've gone through all the steps outlined in this article

In the rare case that the in-app setup of your Ring device fails repeatedly, and you’ve verified that it’s not related to any of the issues outlined in our other support articles, there are still a couple other things to look at.
  
Cellular Data
This is a system setting on iPhones or iPads that when turned on can occasionally prevent the in-app setup of your Ring device from succeeding. Click here for an article explaining how to turn off Cellular Data on your iPhone or iPad.
 
Resetting Your Modem or Router
If you're still not not able to successfully complete a setup, try resetting your modem and/or router. To do this, follow the instructions below:
  • Unplug your router or model from its power supply (don't just turn it off)
  • If your router and modem are separate, unplug both of them
  • Wait 15-20 seconds, then plug them back in
  • Wait a minute or two for internet to be restored

Confirm that your internet has been restored by connecting another device to your Wi-Fi network and trying to access a website, then repeat the setup process.

 
Perform a Hard Reset on Your Ring Device
When you’ve tried everything else, and setting up your Ring device still isn’t succeeding, try performing a hard reset.
 
To perform a hard reset on any Ring product, hold down the setup button for just over 15 seconds and then release it. This is the orange button on the back of Ring Doorbell and Stick Up Cam, it’s the button on the side of Ring Doorbell Pro, the button atop the camera on Floodlight Cam, and it’s the button you need a paper-clip hold down on a Chime.
 
After performing a hard reset, wait a minute and then repeat the setup process, once again making sure: 
  • You’re entering the correct password for your Wi-Fi network.
  • You’re not too far away from your Wi-Fi router.
  • Your Internet is not down.
Check the Android Smart Network Switch
If you're trying to set up your Ring device on an Android phone, you can check a system setting that, when active, almost always prevents the successful setup of a Ring device. Click here if you’re on an Android device to learn more about how to resolve issues related to Smart Network Switch.
 
When All Else Fails...
Was this article helpful?
145 out of 705 found this helpful