If you're having trouble setting up your Ring product, first make sure you've gone through all the steps outlined in this article.
- Unplug your router or model from its power supply (don't just turn it off)
- If your router and modem are separate, unplug both of them
- Wait 15-20 seconds, then plug them back in
- Wait a minute or two for internet to be restored
Confirm that your internet has been restored by connecting another device to your Wi-Fi network and trying to access a website, then repeat the setup process.