Troubleshooting In-app Setup Issues with Ring Products

Which setup step is giving you trouble?

 

Downloading the Ring App

 

To download the Ring App:

  • On your mobile device go to the App Store or Google Play.
  • Do a search for "Ring."
  • Download and install the Ring app on your mobile device.

Complete download instructions

Starting the setup process

 

To begin the setup process, open the Ring App on your mobile device and tap "Setup Device."

For complete Setup instructions, click on your device below:

Entering my address

 

There are three potential causes for this:

  • The app is having trouble pinpointing your exact address. If this is the case, try inputting a nearby address. While not ideal, an address that's "close enough" will usually suffice for setup purposes.
  • Location services on your phone is not turned on. Turn on location services on your phone and try the setup process again.
  • Your phone is not connected to the Internet. Turn off your Ring app and verify that your phone is connected to the Internet, then run through the setup process again.

More information on the Ring App and your address.

Entering the correct password

 

This is the number one reason why setups fail. Always remember that passwords are case-sensitive and can very often be found on a label on the underside of your router.

More information on incorrect passwords

Ways to find your Wi-Fi password if you don't know it.

Solving connection issues

 

While not comprehensive, the three most common causes of failure to complete Setup (after entering an incorrect password) are your Ring device being too far from your Wi-Fi router, having a problem with your internet connection, or some type of issue related to your Wi-Fi modem or router. Click on the issues below for advice on how to check for these problems along with solutions for them.

Check to see if your Ring device is too far from your router.

Check to see if you're having an internet connection issue.

Check to see if you're having modem or router issues.

Initial Wi-Fi setup

 

Trouble with the step is usually an inability to find the temporary Wi-Fi network called "Ring-" being broadcast by your device. In this case, you should restart the setup procedure and when you get to this step look for a slowly pulsing light on your device. This will tell you that the device is broadcasting. If you don't see this light, you may have a malfunctioning unit.

Completing Setup if the Ring app says "Setup did not complete."

 

While not comprehensive, the three most common causes of failure to complete Setup (after entering an incorrect password) are your Ring device being too far from your Wi-Fi router, having a problem with your internet connection, or some type of issue related to your Wi-Fi modem or router. Click on the issues below for advice on how to check for these problems along with solutions for them.

Check to see if your Ring device is too far from your router.

Check to see if you're having an internet connection issue.

Check to see if you're having modem or router issues.

Completing setup if none of these topics describe my problem

 

If your Ring won't set up and you've determined that it's not one of the four most common causes (wrong password, Ring being too far from router, problem with internet connection, issues related to modem or router) there are a few other things you can try that might help clear up the issue. Click below for an article detailing these procedures.

In-app setup failing repeatedly.

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