If you received a prompt like the one below, letting you know that your Ring Video Doorbell Pro is offline, you'll need to reconnect it to your Wi-Fi network.
Why Ring Devices go Offline
Ring devices sometimes lose their connectivity when Wi-Fi temporarily goes out or your internet goes down. Power outages can also cause your Wi-Fi router to temporarily turn off. In most of these scenarios, Ring products will reconnect to your Wi-Fi network without you ever knowing. But occasionally they won't automatically reconnect. Your device will also lose connection if you change your Wi-Fi password.
How to Check if your Ring Pro is Offline
To check your Ring Doorbell's internet connection, open the Ring app, select your Ring Doorbell, and select Device Health.
If your Ring Doorbell Pro is offline, it will say "Offline" under the Network header.
How to Reconnect Ring Pro to Wi-FiTo reconnect your device, tap Reconnect to Wi-Fi on the Device Health screen and follow the onscreen instructions to re-connect your device. You must be in the same location as your Ring Pro to perform this process.
Sometimes, if you haven't changed your Wi-Fi password, Ring Video Doorbell Pro can be reconnected by simply pressing the side button to allow it to enter Setup Mode, waiting a moment, and then pressing the side button again to cancel Setup Mode.
This is the same button that you would have pressed while initially setting up your Ring Doorbell Pro, as pictured below.
Voltage Issues with Ring Doorbell Pro
Ring Video Doorbell Pro can also go offline due to low voltage issues, which are caused by your Ring Pro not receiving enough power from your doorbell transformer.
To check your the voltage of your Ring Pro, open the Ring app, select your Ring Pro, and tap Device Health. For Ring Pro to function correctly, the voltage needs to be at least 3,900mV.
Ring Pro requires a power source that supplies a minimum of 16VAC. If your transformer supplies less voltage than this, you'll need to upgrade your transformer for Ring Pro to work properly.
Even if your power source supplies 16VAC or greater, sometimes resistance in your wires–often due to length or age of the wires–can keep Ring Pro from receiving enough power to function.
Addressing Voltage Issues with the Pro Power Cable
If your transformer is 16VAC or greater, and your Ring Pro still isn't getting enough power, email Ring Community Support to request a Pro Power Cable, which can help to supply your Ring Pro with additional power by bypassing your existing internal doorbell.
Lastly, if your existing transformer is supplying enough power, take a look at our Ring Doorbell Pro Chime Kit Compatibility List to ensure that your existing internal doorbell is verified as being compatible with Ring Doorbell Pro.