Ring App is Having Trouble Showing Video and Not Connecting to Your Ring Device

If you're having trouble seeing a Live View, or a recorded video, that means there's a problem in the data transfer between your Ring device and the Ring App. As a result, your Ring App is unable to show you a Live View or display a video recording from your Ring camera(s). You might see a message that says Activating Device, but the camera eventually times out. 

Move Your Router out of a Closet or From Behind Couch

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Move router from behind couch Move router out of closet

Common Causes of Video Not Connecting to Your Ring Device

The most common causes of not being able to do a Live View or see a recorded video are: 

  • A poor connection between your mobile device and the internet
  • A poor connection between your Ring device and your router. 

Poor Connection between your Mobile Device and Wifi

If you can't connect to Live View or view a video, check your wifi connection in your mobile settings. Are you getting a strong signal? If not, you may need to change or reconnect your wifi network. 

Poor Connection between your Router and your Ring Device

If your internet speeds are good, you may still have an issue with the strength of the signal between your router and the Ring device. Signal strength is just as important as speed when it comes to transmitting a video image from your Ring device to your Ring App.  

Check your Wifi Signal Strength in the Ring App

  • Open your Ring app
  • Tap on the three lines on the top left of the screen
  • Select Devices
    • Tap on the Ring device you would like to test
  • Tap on the Device Health tile
  • On the Device Health screen look at your Signal Strength (under the Network section). 

If your signal is poor or very poor, this can be caused by the distance between the router and your Ring device, the layout of your home, or interference caused by other devices (TV's, game systems, etc.) or materials in your home such as stucco, brick, metal, large mirrors or glass doors. Try moving the router closer to the Ring device, or the device closer to the router for a better connection.  

 

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