Failed Live View For Ring Doorbell and Stick Up Cam
When trying to resolve a failed live view problem there are several different things that can narrow down the cause and general resolution.
Are Your Alerts Coming In?
In addition to testing live view check to see if your regular Ring Alerts and Motion Alerts are coming in normally. If you notice that your alerts come to your phone sometimes and but not all the time try the following…
- Logout of the Ring App
- Power Down the cell phone and/or tablet
- Power Up the cell phone / tablet
- Log Back in
- Test the Ring Alert by pressing the doorbell.
Unmount and Test Inside
When experiencing multiple failed live view attempts unmount the Ring Classic and / or Cam and bring it inside. Trigger a ding or motion. Answer the notification and pay attention to the audio-visual quality.
How does the audio / video look?
- If the video quality is poor right next to the router then you may have low internet speeds. Testing your bandwidth speeds and speaking to your internet provider for more information on boosting your speeds would be advised.
- If the video quality is good near the router but poor at the mounting location of the Ring Doorbell then considering a wifi extender would be advised. The wi-fi signal is most likely giving low signal strength to the Ring Device. A wifi extender will ensure that the signal can reach the Ring Classic. Here’s an article which can explain more about that.
Testing Internet Speeds
Make sure you are getting the baseline of standard internet requirements. Go to ring.com/speed, and test your bandwidth to ensure it has at least 1 Mbps for both uploading and downloading speeds.
Check The Live View Settings - Cam Only
Checking your live view settings to make sure you have the proper setting selected can ensure that both your battery life and live view settings are working properly. If you are not connected through USB cable or solar panel then make sure that you are on one of the two battery options you see below.
Attempt a Reconnection
Tap the orange button on the back of your Ring Doorbell. On the front of the Doorbell, you should see a white light start to spin. Wait for about 30 seconds, then press the orange button again.
The Doorbell should attempt to reconnect about 10 to 15 seconds after pressing the button a second time. This is the same process for the Stick Up Cam with the exception being that the light indicator is on the back of the device.
After the Ring Device(s) has reconnected back to the internet make a ring or motion alert. The video should come in clearly.
Testing Live View Again
After checking the following things your live view should be working fine. Test again and check the audio-visual quality.