Ring App Not Showing Video Or Connecting to Your Ring Device
If you can't open Live View, see video on the Ring app, or your camera times out when you're getting an Activating Device message, there could be a problem with the data transfer between your device and the Ring app. Follow these steps to troubleshoot your device.
Note: If you see pink video from your security camera, try rebooting it from the Ring app.
Things to check
Make sure "Tap Camera Preview for Live View" is turned on
- In the Ring app, tap themenu (≡).
- TapDevicesand select your device.
- TapDevice Settings.
- TapVideo Settings.
- Check that theTap Camera Preview for Live Viewtoggle ison(blue).
Make sure Live View is enabled for your current Mode
If you have a Ring Alarm or have enabled Modes for your devices:
- In the Ring app, tap themenu (≡).
- TapSettings, then tapModes and Automations.
- TapModes.
- Choose the Mode you're currently using (Disarmed,Home, orAway).
- Note: You can check which Mode you're using by checking which of the three is highlighted at the top of your Dashboard (tapmenu ≡, thenDashboard).
- Tap your device to adjust itsMotion DetectionandPrivacy Settingsfor this Mode.
- Under Privacy Settings, make sure that theLive View toggleis set toon(blue).
Check your mobile device's wifi connection
Take a look at your wifi connection in your mobile device's settings. Are you getting a strong signal? If not, you may need to change or reconnect your wifi network.
How to check the connection between your wifi router and your Ring device
If your internet speeds are good, you may still have an issue with the strength of the signal between your router and the Ring device.
Check your Ring device's wifi signal strength in the Ring app
- Open the Ring app.
- Tap themenu(≡),then tapDevices.
- Select the Ring device you would like to check.
- Tap onDevice Health.
- On theDevice Healthscreen, look at yourSignal Strength(under the Network section).
Things to try
Make sure your Ring app is up to date and update your mobile devices' operating system
Move your router out of the closet or from behind the couch
This is a simple way to improve your connection and overall device performance.
Move router out from behind couch | Move router out of closet |
If possible, try moving your router and Ring device closer together
Try this fix to address potential poor signal strength caused by the distance between the router and your Ring device, the layout of your home, interference from devices like TVs or game consoles, or materials in your home such as stucco, brick, metal, large mirrors, or glass doors.
Lastly, you can try to reboot your device from the Ring app.