How to Troubleshoot Ring Notification Issues for Android Devices

If Ring notifications sent to your Android device are delayed, or if you aren’t receiving them at all, try the tips below to resolve these issues.

Check Settings

For Ring Doorbells and Cameras:

First, make sure your notifications are enabled. Go to your Device Settings in the Ring app, and make sure the buttons for both Ring Alerts and Motion Alerts are set to the blue “On” position.

Note: Notification settings are specific to the device connected to Ring, not your actual Ring Doorbell or Stick Up Cam. For example, if you activate notifications on your phone, they will not be automatically activated on your tablet. Instead, you have to manually designate your notification settings for each device connected to Ring.

For Ring Alarm: Alarm Alerts v. Device Specific Alert Settings

There are two areas in the app where you can manage specific alerts for your Ring Alarm: Alarm Alerts and certain Device Settings pages.

Ring Alarm - General Alerts

The majority of your Ring Alarm alerts should be managed from the Alarm Alerts settings menu. Alarm Alerts include security, system, and device-related alerts. Security and system-related alerts cover when your system is running on battery or cellular backup, when you are in entry delay, any changes to the mode, and when a device has been bypassed.

Device-related alerts from the Alarm Alerts settings cover the status of your base station and devices in addition to when a device has been tampered, completes a firmware update, has low battery, or when water or low temperature has been detected. Device status alerts, if toggled on, will only be sent when your Alarm system is armed.

To access your Alarm Alerts settings:

  • Tap Menu.
  • Tap Settings.
  • Tap Alarm Alerts.

You can manage both email and push notification alert preferences from the Alarm Alerts page. Email notifications will be off by default. (Please note that you will still receive email alerts when your system is alarming. You can't turn off these vital email notifications.)

You should turn the master email toggle on in order to receive email alerts and view individual alert settings. Turning on the master email toggle will turn all individual email alerts on with the exception of “Bypassed Devices.” You can control the individual alert toggles in order to only receive alerts based on your personal preference.

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Unlike Email notifications, Push notification alerts will be on by default. (Please note that you will still receive push notification alerts when your system is alarming as that alert type is not available for users to control). Turning the master push notification toggle on and off will turn each individual alert toggles on or off. There are no exceptions with the master push toggle.

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Other tips about Alarm Alerts

  • Owners and Shared Users can enable and disable their alert settings at anytime depending on their personal preferences, as long as their base station is online and they tap “Save” for their settings to be kept.
  • After the first time a Neighbor updates their Alarm Alert settings and taps “Save”, the app will remember the individual toggle states and restore the last state of each individual toggle.

Device-Specific Alert Settings

Separate from the Alarm Alerts settings, Neighbors can also enable push notification alerts for specific devices that will send alerts regardless of whether their system is armed or not. It’s important to note that individual device alert toggles only send push notification alerts. Email alerts should be controlled from the Alarm Alerts settings. Again, these alerts are sent even when your system is disarmed.

Devices that have individual alert settings include Alarm Contact Sensors, Alarm Motion Detector, and Locks that are officially supported by Ring. Neighbors can choose to enable alerts when motion is detected by their Alarm Motion Detector and when their Alarm Contact Sensor opens and closes.

Anyone who has added a Ring-supported Z-Wave smart lock to their Alarm system can also choose to enable a variety of alerts from the Alert toggle on the lock details page. Different from the alert toggles for Alarm Contact Sensors and Motion Detectors, the locks alerts toggle controls alerts for a variety of lock activity. The lock alerts toggle includes alerts when a lock has been locked, unlocked, and or auto-locked in addition to when an access code has been added to a lock from the lock itself.

Check Application Settings

You may need to access your application settings to activate notifications.

There are two ways to access this menu from Android devices. You can either drag the Ring app icon to the App Info icon in your home screen, or you can open up your Phone Settings; in Phone Settings, locate your Application Manager (depending on your device, this may simply be called “Applications”), then find and select the Ring app.

In your application settings, check the box labeled “Show Notifications” to enable alerts and make sure that your App notifications are set as "Priority." If the “Show Notifications” box was already checked, but you still aren’t receiving alerts, uncheck the box, hit “OK,” then recheck the box; lastly, clear the cache within your app settings, and test your device by pressing the doorbell button or triggering the motion sensors.

Clear Your Data

If you’re still not receiving notifications, you’ll need to return to your application settings to clear your data. Once it’s cleared, return to your Ring app and log back in, then test your doorbell and motion sensors to see if alerts are activated.

Reset Your Ring App

If you still have issues, you may need to reset your Ring app. Do this by deleting the app from your device. Then, go to the Google Play store, find the Ring app and reinstall it. You won’t have to set up your devices again; simply log back in, and you should be good to go.

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