Setting Up Your Ring Chime Pro to Work with a Ring Device

The Ring Chime Pro extends your wifi signal to your Ring devices and increases the signal strength and coverage area of your network, improving the signal received by your Ring device and overall device performance.

The Ring Chime Pro also has a built-in chime that plays a customizable tune for both motion alerts and rings on your Ring devices.

This guide will walk you through setting up a Chime Pro to work with your Ring device.

To set up your Ring Chime Pro and connect your Ring device to it:

Step One - Download the Ring App

To download the Ring App:

  • On your mobile device, go to the App Store.
  • Do a search for “Ring.”
  • Download and install the Ring app on your mobile device.

Note: You will need an iCloud account for iOS users or a Google Play account for Android users.

Step Two - Setting Up Your Ring Account

To set up your Ring account:

  • Open the Ring App
  • Select Create Account.
  • Enter your address.
  • Accept Ring’s Terms of Service. You can read them by clicking on the link in the app or visiting here.
  • Enter your first and last name.
  • Enter your email address.
  • Create a password.

Note: Passwords must be a minimum of eight characters.

Step Three - Tap Setup Device

  • Click Set Up Device.
  • Click Chimes.
  • Click Chime Pro.

Step Four - Select your Location

  • Please choose the location you created in Step Two.
  • If the address is incorrect, you may edit the location later in the app.
  • If you wish to specify a new location, please select Add a New Location at the bottom of the app.

Click here to find out more about Locations.

Step Five - Prepare your Chime Pro

  • Plug your Chime Pro into a standard wall outlet.
  • Name your Chime Pro by choosing one of the options in the app or choose custom to set your name.
  • Please wait for the Ring logo on the Chime Pro to pulse slowly, then hit continue.

Step Six - Wifi Setup

In this step, you will connect your Chime Pro to the Internet.

On Android, this process should be automatic. In some cases, you will need to establish a connection to the Chime Pro manually. If so, please follow these steps:

  • Tap wifi Settings.
  • Tap Ring-XXXX in your list of wifi networks.
  • You will likely get a notice saying “There is no internet connection.” This is okay. There should be a check-mark next to the Ring-XXXX network.
  • Press the back button on your phone to go back to the Ring App.
  • Select your wifi network from the list of networks.
  • Enter in your password.

On iOS, please follow these steps:

Tap "Join Ring-XXXX" when it pops up on your phone. From here, the Ring App will automatically connect to your Chime Pro

If you need to establish a connection to your Chime Pro manually. Please follow these steps:

  • Please hit the Home button to go back to your home screen.
  • Then find the Settings app, and click wifi near the top.
  • Tap "Ring-XXXX" in your list of wifi networks.
  • Tap the notification saying “Connection Successful.” 
  • Select your wifi network from the list of networks.
  • Enter in your password on the next screen.

Note: The remainder of this step should complete automatically. If it doesn’t or if you run into any problems, click here.

Step Seven - Connect Your Ring device to your Chime Pro

To connect your Ring device to your Chime Pro please follow the setup process but when prompted please select that you want to use the Chime Pro.

After you set up your device, go into Linked Devices for your Chime Pro in the Ring app, and select Connect to Chime Pro.

Best practices for Wifi extenders

  • For the initial setup of the Chime Pro, place it within a 20 feet radius of your router to ensure a successful setup. Once the unit is set up, move your Chime Pro halfway between the router and the Ring device.
  • When relocating your Chime Pro closer to your Ring device it is possible it might have trouble re-connecting. If this occurs it may appear as offline in the Ring application. This might be an indication of high wifi interference or that the Chime Pro is too far from your router.
  • You may also wish to check the RSSI for your connection. This can be found on the Device Health page of the Chime Pro. RSSI is an indicator of the signal strength, for an optimal connection we recommend the RSSI be between -60 and 0. Click here to learn more about RSSI.
  • If your Chime Pro has trouble re-connecting, then it might be due to interference. Some things that can cause interference include (but are not limited to):
    • Materials such as stucco, brick, or concrete.
    • House appliances such as microwaves.
    • Electronic devices such as televisions, game systems, or wifi enabled devices.
  • Please ensure your wifi can provide adequate upload speeds for your Ring devices through the Chime Pro. Chime Pro has a recommended minimum upload speed of 2 Mbps per device.

Upload speeds significantly lower can lead to degraded video quality and other performance issues. Contact your internet service provider if upload speeds are insufficient.

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