Troubleshooting Issues with Ring Video Doorbell Pro

Question: I'm experiencing an issue with my Ring Video Doorbell Pro. Can you tell me what's going on?

Answer: This article will list out some of the most common issues that people face with their Ring Video Doorbell Pro along with links to solutions. 

Lost Wi-Fi Connection

Symptoms: 

• The light on the front of your Ring Pro glows a soft white
• When you push the button on your Ring, it emits a sound
• You don't get any alerts in the Ring app
• The Ring app doesn't show any events being captured

If you are experiencing the above, then your Ring Pro may have disconnected itself from your Wi-Fi network.

Try restarting your router to reconnect to your Wi-Fi network.

Click here to learn more about why your Ring doorbell may have gone offline. 

Poor Wi-Fi Signal Strength

Symptoms: 

• Poor video quality
• Delayed notifications
• Occasionally not receiving notifications
• Ring and Motion events failing to connect
• Live View failing to connect
• Live View taking more than a couple of seconds to connect 

If you are experiencing any of the above, you may be experiencing poor signal strength.

Click here to learn more about dealing with poor Wi-Fi signal issues. 

Insufficient Power

Symptoms: 

• Regularly losing connection to your Wi-Fi network
• Regularly shutting off (the white light on the front will turn off)
• Freezing up during a live event
• Not ringing your existing internal doorbell correctly 
• Night vision doesn't work
• Ring Pro works fine for a couple of events and then stops working

Your Ring Pro requires a power source that supplies a minimum of 16 volts AC. To check the voltage of your Ring Pro, open the Ring app, select your Ring Pro, and tap Device Health. For Ring Pro to function correctly, the voltage needs to be listed as "Good" or (when you tap it) at least 3,900mV.

Note: Even if your power source supplies 16 volts AC or greater, resistance in your wires–often due to length or age of the wires–can keep Ring Pro from receiving enough power to function.