Understanding Notifications for Ring and Motion Events

Getting Started With Ring Notifications

Depending on your Ring device, there are two different types of notifications you’ll receive.

While Stick Up Cams only send out Motion Alerts, Ring Video Doorbell and Ring Video Doorbell Pro feature both Motion Alerts and Ring Alerts.

Ring Alerts are notifications sent to your smartphone, tablet or PC whenever someone presses the front button on your Ring Doorbell.

Motion Alerts are notifications you receive when one of your Ring devices senses motion.

Follow the steps below to activate your notifications.

1. Activate Alerts

First, make sure that both Ring Alerts and Motion Alerts are activated by setting each to the blue "On" position in the Device Settings of your Ring app. Note that if you have a Cloud Video Recording subscription, turning off alerts does not turn off recording.

 

Then, test your device by pressing the button on the front of your Doorbell and/or walking in front of it to trigger a motion event. If everything’s working correctly, you should start receiving notifications.

If you still don't receive Motion Alerts, you may need to customize your motion settings.

Note: Notification settings are specific to the device connected to Ring, not your actual Ring Doorbell or Stick Up Cam. For example, if you activate notifications on your phone, they will not be automatically activated on your tablet. Instead, you have to manually designate your notification settings for each device connected to Ring.

2. Make Sure You're Connected

If your alerts are activated, but you’re still not receiving notifications, you’ll need to make sure your device is online and capturing events. Check this by pressing the doorbell button or triggering a motion alert; if your device is functioning properly, a new event will appear in your activity log.

If an event doesn’t appear, your Ring device has most likely disconnected from your Wi-Fi network.

Go through the setup process again to resolve these issues. Click here for a guide to setting up your Ring device.

3. Reset the App

If you’re still having issues, you may need to reset the Ring app.

Do this by logging out of the app, powering off your phone, then powering it back on and logging back into the app.

Have you tried all of these steps, but are still not receiving notifications?

Then see our advanced troubleshooting guides for more tips:

  • Click here to troubleshoot notifications on an Apple device
  • Click here to troubleshoot notifications on an Android device 
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